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Quest Caroline Springs

234 Caroline Springs Boulevard, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
Hotel amenities
Quest Caroline Springs
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A recent review
4 of 5 stars reviewed 1 week ago
Kriti009
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49 Reviews from our TripAdvisor Community

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Traveler rating
    19
    11
    6
    3
    10
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2
11
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (49)
  • Mar-May only
    (8)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (15)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful place, good people working there. Good service. More than anything, I hope you maintain the standard you have created and live up to the expectation. Keep doing what you all do. All the best. Cheers!!

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Kriti009, Thank you for taking time out to review our property. I am happy to hear that you enjoyed your stay with us in November. At Quest Caroline Springs we always endeavour to evolve and further improve in order to ensure guests' satisfaction and experience like yours is always maintained at a high standard and exceeds expectations wherever possible.... More 

1 review
5 of 5 stars Reviewed 1 week ago

I went for a business trip and no way i was disappointed.I checked in the hotel at 2 am and the room was ready,clean,big and comfortable. Awesome hotel with friendly,caring,honest staff that would go out of their way to help . Nothing seems to be a problem to them.This hotel is by far the best hotel I've been to in... More 

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Sudipa B, Thank you for your kind review. I am happy to hear that our team have met your expectations and was able to accommodate all your requests. We pride ourselves on providing excellent customer service and accommodate requests wherever possible. We hope to welcome you back in the near future. More 

1 review
5 of 5 stars Reviewed May 15, 2015 via mobile

I've been staying at the quest hotel for over a year now and have always found it a pleasant time with majority of the time not wanting to go home ! The staff her are well organised,friendly and reliable! Definitely a great family community feel. Don't miss out :)

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Natalierose77, Thank you for your kind review and choosing to be a regular guest at Quest Caroline Springs. I am happy that you enjoyed your stay with us. We look always look forward to welcoming you and your colleagues back at Quest Caroline Springs More 

Sydney, Australia
1 review
5 of 5 stars Reviewed May 11, 2015

In Melbourne for a work trip and was really satisfied with the room and service. Staff were friendly and accommodating. The room was bright with a comfy bed and lovely thick linen. Parking and laundry facilities made the stay easy and hassle-free. Would stay again if in town.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Gemma L, Thank you for taking time out to review our property. I am happy to hear that we have met your expectations after being your first choice and that you were able to experience the property facilities on offer. Our team looks forward to welcoming you back in the near future. More 

Sydney, Australia
1 review
4 of 5 stars Reviewed May 1, 2015

Outstanding customer service. All the staff were very friendly Over all my stay was very good and love to be back again whenever i will be in the town.Also there are lots of nice restaurant around the area and shopping mall.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Ajit12015, Thank you for your feedback and choosing to stay at Quest Caroline Springs. We are happy to hear that you enjoyed your stay whilst visiting family and friends in the area. We look forward to welcoming you back in the near future. More 

Salt Lake City, Utah
2 reviews
5 of 5 stars Reviewed April 9, 2015 via mobile

I had to revisit Melbourne for my business trip. Once again I chose to stay in this Hotel because of exceptional hospitality I received from the staffs there. As expected my room was super clean. Staffs here are very friendly and helpful.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Ichur O, Thank you for taking time out to review our property, we value your feedback and comments. I am delighted to hear that on your second we have met your expectations once again. Our team looks forward to welcoming you back in the near future. More 

Kearney, NE
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed March 21, 2015

The accommodations are fine, this property is quite a ways out of town, so really there isn't anything close. Which worked for this trip. I just can't see how you can have a rental property/hotel/extended stay apartment without internet access. Even if you have to pay for it. If you don't need internet, this place would work fine.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Pete S, Thank you for choosing to stay at Quest Caroline Springs. I am disappointed that you did not enjoy your stay with us due to internet. We understand being an overseas traveller you are accustomed to complimentary internet and would expect this when travelling abroad. Quest Caroline Springs do have internet access and is only complimentary to companies... More 

Travelers are raving about these Caroline Springs hotels

Perth, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 23, 2015

Although this establishment was not my first choice in this area, it did turn out to be quite nice. Centrally located with restaurants, supermarkets and a shopping mall well within walking distance. The room was clean as was the bathroom. It was a shame there weren't more opening windows (I prefer fresh air) however the room was nicely air conditioned.... More 

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Andy W, Thank you for staying at Quest Caroline Springs, we value your time and your kind review. I am delighted that as a second choice we turned out to have met your expectations. We look forward to the opportunity to welcome you back in the near future. More 

Sydney, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 18, 2015

No good experience. loud street small assortment in minibar Room smells like smoke Staff walked in room without notice No good experience. loud street small assortment in minibar Room smells like smoke Staff walked in room without notice No good experience. loud street small assortment in minibar Room smells like smoke Staff walked in room without notice

Was this review helpful? Yes 1
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear AndiRen, Thank you for taking time out to review our property. I am disappointed to hear that you did not enjoy your stay with us. We have investigated your feedback and since have improved on some areas which you have commented, such as providing 1 hour grace period for check-out. Guests whom have not checked out by 10 am,... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed here on a recent interstate trip to see family in Vic. Booked through our travel agent. Booked a studio room, slightly pokey but suited our needs (eat, sleep & shower). Secured parking and direct access to apartments. Good location right next to shops. Had an apartment facing the main street, was noisy thanks to cars but not too much... More 

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear BRT14, Thank you for staying at Quest Caroline Springs and taking time out to review our property. We are pleased that you enjoyed your stay with us and have met your expectations. When booking your next stay with us we encourage you to request a room away from the Boulevard or a 1 bedroom Apartment in order to experience... More 

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