We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Caroline Springs hotels

Quest Caroline Springs

4.5 of 5 Hotel   |   234 Caroline Springs Boulevard, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
Hotel amenities
Save Saved
You added Quest Caroline Springs to your Saves list
Quest Caroline Springs
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
66%
A recent review
5 of 5 stars reviewed 4 weeks ago
Carolyn D Cohuna, Victoria, Australia
Write a Review

33 reviews from our community

Traveler rating
    14
    7
    4
    2
    6
See reviews for
1
7
2
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
Melton, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Ripped off Over priced for a little shoe box,executive room, not as shown on hotels.com website or description,got a double bed instead of a queen,heating took for ever very poor heating. Said in description spa got a little persons bath tub with a couple of jets dirty smelly stained walls carpet shower.Water went cold after 15 minutes in the shower.... More

Was this review helpful? Yes 1
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Michelle T, Thank you for taking time out to review our property. We are disappointed to hear that you were unhappy with your recent stay at Quest Caroline Springs. We value your feedback which was given at time of check-in, check-out and on Trip Advisor I have investigated your complaints through Hotels.com, at this stage we are satisfied that... More

Cohuna, Victoria, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stopped here for one night (Saturday night). You have to leave a credit card number as a security measure. Free under cover parking on site in the basement. Very close to the Caroline Springs shopping centre and many restaurants all in very close walking distance. Nice area to stay, we ate at Lotus Indian just down the boulevard had... More

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Carolyn D, Thank you for taking time out to review our property. We are happy to receive your positive review. We have shared your feedback with all team members as part of our continuous commitment to training but most importantly for motivational purposes in recognition of their hard work. We look forward to the opportunity in welcoming you back... More

Melbourne, Australia
1 review
3 of 5 stars Reviewed July 16, 2014

I just booked a 1 Bedroom executive apartment for me and my partner for 3 days. I will be back to give our review. I am hoping the room isn't too small (shoebox size). I tried booking the Executive Spa Apartment and it wouldn't let me. See you guys Saturday :)

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Wikitoria P, Thank you for taking time out to post a pre-review on our property. We are delighted that you have given us the opportunity to accommodate you and your partner at Quest Caroline Springs. Although our 1 bedroom Executive is not as grand as 1 Bedroom Executive Spa. It does, however, boast a jet spa bath for one,... More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed July 3, 2014

i stayed here with a friend while visitig a old friend and enjoyed my 3 days stay here. Rooms were spacious and clean and had everything i needed for comfortable stay. This place was affordable for my price range and had all the ameneties i needed. Hotel staffs were friendly and helpful too. overall i was very satisfied with my... More

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Prawegnepalikoirala, Thank you for taking time out to review our property. We are delighted that you have enjoyed your stay at Quest Caroline Springs We have shared your feedback with all team members as part of our continuous commitment to training but most importantly for motivational purposes in recognition of their hard work. We look forward to the opportunity... More

2 reviews
3 of 5 stars Reviewed June 28, 2014

Customer service and cleaniness of apartments was great but size of rooms let this place down. Though rooms had all amenties, wouldnt say rooms were suitable for stays of long periods. Location not so great either, would definately recommend own car. On the plus side near a shopping centre and parking was free.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Luv2TravelEveryplace, Thank you for taking time out to review our property. We are glad that you enjoyed your stay at Quest Caroline Springs. We recommend our guests who stay longer than 3 nights to book a 1 bedroom apartment as it offers separate lounge room to bedroom, dining area, fully equipped kitchen and balcony. Whereas our Studio apartments are... More

Melbourne, Australia
Top Contributor
91 reviews 91 reviews
27 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed June 17, 2014

Located next to the Caroline Springs shopping centre, it was easy to find, with ample secure parking provided at no additional cost. Very reasonably priced. If you make a booking direct with Quest you get the best available price. Check in was with ease and my room was ready before check in time, which was very welcoming after a long... More

Was this review helpful? Yes 1
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear 1986Couple, Thank you for taking time out to review our property. We are extremely delighted that you enjoyed your stay at Quest Caroline Springs. We have shared your feedback with all team members as part of our continuous commitment to training but most importantly for motivational purposes in recognition of their hard work. We look forward to the opportunity... More

1 review
5 of 5 stars Reviewed June 7, 2014

I stayed here with my partner in may we thoroughly enjoyed our stay. Wonderful location ,faultless service. Staff are very attentive,helpful and friendly.The room is spacious neat and clean with wonderful interior.Had a luxurious stay with my loved one. Hopefully we will be here soon!.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Skyler, Thank you for taking time out to review our property. We are extremely delighted that you enjoyed your stay at Quest Caroline Springs. As part of our commitment in providing service of excellence I have shared your positive review with all staff members for further development, but most importantly recognition of their hard work. We look forward to... More

1 review
5 of 5 stars Reviewed June 7, 2014

My wife and i choose this appartment and it was awesome. The room was very clean and offered with all the necessary anemities. Staffs were very helpful . I have to give much credit to the gentleman that works the night shift . Great place with great location and great experience . Had a wonderful and memorable stay .

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Danny, Thank you for taking time out to review our property. We are delighted to receive your positive feedback. We have shared your positive reviews with all staff members for training and motivational purposes, but most importantly recognition of their hard work in striving for service of excellence. We look forward to the opportunity in welcoming you back in... More

1 review
5 of 5 stars Reviewed June 7, 2014

I stayed in this hotel for 8 days. It was wonderful. the room was spacious, very clean with comfortable bed and good decor. The service was excellent. The staffs were very friendly, providing an excellent service. I would definitely stay in this hotel for my next stay..

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Avishek, Thank you for taking time out to review our property. We are delighted with your positive feedback and have shared this with all staff members for training and motivational purposes, but most importantly recognition of their hard work. We look forward to have the opportunity in welcoming you back in the near future. Kind Regards, Natalie Bui Quest... More

1 review
5 of 5 stars Reviewed June 6, 2014 via mobile

The staffs were too great always ready to help. The rooms were neat. I felt like home. Strongly recommend every one. Staffs were ready to serve even off duty. Service was awesome. The rooms were neat everytime.

Was this review helpful? Yes
Natalie B, General Manager at Quest Caroline Springs, responded to this review

Dear Phaiju, Thank you for taking time out to review our property. We are delighted that you enjoyed your stay with us and our service has exceeded your expectations. We have shared your positive feedback with all staff members for motivational and training purposes, but most importantly for recognition of their hard work. Once again, thank you for taking time... More

Owners: What's your side of the story?
If you own or manage Quest Caroline Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Quest Caroline Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest Caroline Springs

Address: 234 Caroline Springs Boulevard, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
Location: Australia > Victoria > Caroline Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Caroline Springs 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Orbitz, Travelocity, Agoda, Hotels.com, Tingo, HotelTravel.com, TripOnline SA, Venere and Otel so you can book your Quest Caroline Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Other (2)