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All 2 Caroline Springs hotels

Quest Caroline Springs

4.5 of 5 Hotel   |   234 Caroline Springs Boulevard, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
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Quest Caroline Springs
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A recent review
4 of 5 stars Reviewed December 3, 2013
grahamharrop Oldham, United Kingdom
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18 people have reviewed this hotel

Traveler rating
    3
    7
    2
    1
    5
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Families
0
3
1
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 9, 2013 via mobile

We have been staying at Quest Caroline Springs for 6 weeks due to builder fixing our home and although the staff are lovely the water pressure is disgusting! It goes from a trickle to NO WATER AT ALL. And then the wind blows the sails loose so the bolts smack against the roof. And there are birds doing fresh poos... More

Was this review helpful? Yes 1
Natalie B, Owner at Quest Caroline Springs, responded to this review

Dear Marianne W, Thank you for taking time out to review our property. Further to our discussions and your direct feedback to our Guest Relations Team we are working with City West Waters, plumbers and engineers to rectify the issue. In relation to the sails we have resolved the issue. Quest Caroline Springs inherited the building when we took over... More

Oldham, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 3, 2013 via mobile

Stayed here for one night when could not get a room in Melbourne. The booking was actually made by another hotel where we had been booked and charged by Expedia Australia even though the hotel was full! Whilst Caroline Springs is not an area we would have chosen the apartment is good quality and high spec. We found the reception... More

Was this review helpful? Yes 1
Shepparton
Top Contributor
50 reviews 50 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 28, 2013

I had never been to Caroline Springs and was not expecting much in the western suburbs of Melbourne. Caroline Springs is actually a nice place with nice homes, nice streets, nice shops and lake side eateries. I only stayed a few nights for a work trip but would definitely stay here again. Secure parking is available and you can easily... More

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 17, 2013

Stayed here for 3 nights with another couple. It was very spacious with 2 bedrooms, 2 bathrooms, lounge/dining room/kitchen and balcony. Beds were comfy and kitchen was well equiped, except for a dish cloth. It's location is great, right next to the shopping centre with loads of places to eat. Bus is also at the shopping centre and we caught... More

Was this review helpful? Yes 1
Sydney, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2013

I stayed here for 12 nights on a business trip. I was very impressed with the apartment. it was very clean and serviced daily. The kitchen had everything I needed to cook meals and there was also plenty of restaurants in short walking distance and a shopping centre next door. I only had two very small issues that were attended... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 25, 2013

My partner and I stayed here on a spur of the moment child free night. We booked the executive spa apartment and were really happy with the overall experience. We booked through wotif which said a free breakfast voucher for a local cafe was included. When we mentioned this the guy at reception had no idea about the deal on... More

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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 24, 2013 via mobile

Stayed here for one night and the service was disgraceful. I have never experienced such poor customer service! Staff were rude, incompetent, arrogant and unwilling to assist. There was no over night reception and when there was an issue with the room no one could be contacted. Once finally getting in contact with someone about fixing the tvs in room... More

Was this review helpful? Yes 5
Natalie B, Manager at Quest Caroline Springs, responded to this review

Thank you for taking time out to review our property. Further to our discussion and email correspondence. We are a Serviced Apartment and our reception hours are clearly stated on all booking engine websites, confirmation letters and also at reception. You had contacted our emergency number as you believed your television was not working at 1.30am, our Manager assisted you... More

Travelers are raving about these Caroline Springs hotels

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 23, 2013 via mobile

My friends and I didn't enjoy our stay there! Bathroom dirty and service very poor. Staff didnt believe bathroom dirty, stated that an inspection was done. We found hair on shower walls and mould. Hair tye was left on bench in bathroom. Room cold when arrived. No snacks or drink available for purchasing. No spare blankets or pillows. Wasnt advised... More

Was this review helpful? Yes 2
Natalie B, Owner at Quest Caroline Springs, responded to this review

Thank you for taking time out to review our property. Further to our previous discussions and email correspondence. Our apartments are inspected by Housekeeping Supervisor and spot checked by Property Manager. Our service provided to you and your friends was second to none. Although you had used a Government department's name to receive a Government rate without providing any valid... More

Sydney, Australia
Top Contributor
90 reviews 90 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 27, 2013

My company booked this as it is close to our Melbourne office and for once they got it right. Good room, very clean and so convenient. I had a good night sleep in a a comfy bed. Did not use the kitchen facilities in the room but they would be great if you were staying more than one night. Best... More

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Horsham, Australia
Top Contributor
55 reviews 55 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed December 14, 2012 via mobile

My flight from Perth was delayed so I phoned to advise an arrival time. I was assured someone would be at reception. No one was and the after hours phone went unanswered. Quest admin couldn't help either. Ended up having to find somewhere else to stay in the early hours of the morning.

Was this review helpful? Yes 2

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Additional Information about Quest Caroline Springs

Address: 234 Caroline Springs Boulevard, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
Location: Australia > Victoria > Caroline Springs
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Caroline Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Caroline Springs 4.5*
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