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Holiday Inn Aberdeen West

3.0 of 5 Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
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Certificate of Excellence 2014
Holiday Inn Aberdeen West
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Holiday Inn Aberdeen West
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351 reviews from our community

Traveler rating
    210
    100
    20
    16
    5
See reviews for
70
87
16
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (351)
  • Mar-May only
    (77)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (71)
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Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I cannot recommend the Holiday Inn West enough for a Wedding Venue! Myself and my Husband were married at the Hotel on the 12th September 2014 and had a brilliant day and night. The service was excellent from all staff members and many of our guests commented on how well they were treated. Food was excellent, venue great and one... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Meagan S S, Thank you for taking the time to post a review for all to read. It was fantastic to hear that you had such a great day, the team really do put every effort into making your big day so special. Your high praise of Paul and Elaine is very much appreciated and really does mean a... More 

aberdeen
1 review
1 of 5 stars Reviewed 3 weeks ago

Went to Louigies Restaurant tonight. Waste of time. Ordered minestrone soup and got bland watered down veg soup with no pasta or any flavour at all. Waiter said that the chef puts in very small pasta "eh no" couldn't even find that. Asked for water " still waiting". They brought my husbands main course at the same time as our... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear sylvia w, I was very disappointed to read about your recent experience at Luigis. Since the our new menu has been put in place we have had extremely positive feedback. I would like to take this opportunity to apologise for the errors in both food and service that you encountered and assure you that corrective training has been conducted... More 

Airdrie, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Th Hotel was fine, the food was ok, nothing special and the decor was pleasant enough, however, the staff seemed totallt detached form any engagement with guests, I felt as if I was intruding, which is annoying as a Platinum Card Member of the loyalty programme. The only word I could use to describe my stay was average. However, I... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear 147PatrickR, I am very sorry that you did not receive the service as is expected from our team here at Holiday Inn Westhill. Please be assure that this in not the normal experience received by any of our guests, I can further assure you that the whole team are aware of your recent experience and the areas in which... More 

Manchester, United Kingdom
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic quality hotel, and the food and drink are at the same high standards. I have stayed a couple of times on business trips and this is the hotel of choice if available when I'm travelling to Aberdeen. Highly Recommended

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Connjo20, Thank you for your high praise of the team and facilities at Holiday Inn Westhill. We were delighted to read your comments and hope it is not too long before you are back to stay with us again. Kind regards, Marc Jones General Manager. More 

Aberdeen, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just had a beautiful meal at hotel in Louigies Restaurant, it was amazing,the service was first class, the food was excellent couldn't find fault at all, definitely worth a visit. We stayed overnight our room was lovely so clean and furnishings were very contemporary, lovely evening.

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Ann C, Thank you so much for taking the time to place a review on TripAdvisor for all to read. The team and I are so pleased that we could look after you and that you enjoyed both your meal and your nights stay with us. I hope we can look after you again in the very near future.... More 

Aberdeenshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I went here for a Sunday roast with my wife and three kids. Very good meal with very attentive staff, even when they were at their busiest. The carvery is one of the best I have had in a long time, with a great spread put out for you to help yourself to as much as you want. Very reasonably... More 

Was this review helpful? Yes 1
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Steven F, Many thanks for your constructive review of our Sunday carvery, I was so pleased to read you had an enjoyable time and that we will see you again next week. I have taken note of your criticisms and will address these points directly with the individuals and team managers. Kind regards, Marc Jones General Manager More 

Senior Contributor
30 reviews 30 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay local and often head here for food! Never had a bad meal here yet! My mum chose here to come for her 60th birthday! There was 12 of us including a few children! Top class service Nothing was too much bother, staff even took out a cake we had brought in! Staff very friendly and attentive without being... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Aidedhoney, Many thanks for taking the time to place a review on TripAdvisor. I am particularly pleased that you rated the staff service so highly, the team s are a real asset to the hotel and have a real passion and genuine willingness to serve, I thank you for recognising this. I was delighted to read that we could... More 

Kirriemuir, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 8, 2014

My husband and I booked this hotel for one night at the last minute. We only paid £95 b & b and we were even happier with the hotel than we had expected. The reception staff were great on arrival, our room was fantastic and very clean and had a lovely bathroom room. We have stayed in these type of... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Klaireo, Many thanks for your superb 5 star review, it is always great to be able to share comments like this with the team they are delighted. We look forward to welcoming you back soon. Kind regards, Marc Jones General Manager. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 7, 2014

My stay - 2 to 6 November inclusive. Room only, £190 per night for Sunday, Monday & Thursday, £230 per night for Tuesday & Wednesday. Never again!!! Whilst I can take as a lesson learnt when I have been ripped off, but knowing that your are whilst you are there is worse. Only allowed 1 soap per week, and they... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Graham J, Many thanks for taking the time to place a review on trip advisor. I am sorry that you were presented with an incorrect bill, I can assure you this was a genuine mistake. The rates for the accommodation is reflective of the Aberdeen market. The best rates are always guaranteed on our direct website and our advanced... More 

Kemnay, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 27, 2014

We arrived with no booking on Sunday lunchtime and even though the restaurant was very busy we were made welcome and informed a table would be free in 10/15 minutes. We waited by the bar and were called within 10 mins. Meal was very good and reasonable. I was very happy and would definitely eat here again plus recommend it... More 

Was this review helpful? Yes
Marc J, General Manager at Holiday Inn Aberdeen West, responded to this review

Dear Stuart_mitchell 18, Many thanks for your detailed review on TripAdvisor. I was very pleased to read that you had an enjoyable visit, that you will be recommending us and coming back soon. Kind regards, Marc Jones General Manager. More 

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Additional Information about Holiday Inn Aberdeen West

Address: Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Aberdeen West 3*
Number of rooms: 86
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Also Known As:
Holiday Inn Aberdeen West Hotel Aberdeen
Aberdeen Holiday Inn
Holiday Inn Aberdeen West Westhill, Scotland

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