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Premier Inn Aberdeen Westhill

Certificate of Excellence
Straik Road, Westhill, Aberdeen AB32 6HF, Scotland
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Premier Inn Aberdeen Westhill
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Premier Inn Aberdeen Westhill
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238 reviews from our community

Traveler rating
    102
    89
    33
    8
    6
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74
57
14
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (238)
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    (49)
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    (53)
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Aberdeen
Top Contributor
261 reviews 261 reviews
84 hotel reviews
141 helpful votes 141 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The room was beginning to look worn out. The quilt/ bed cover only covered the bed when there was no one in the bed. The main room heater was a small electric heater, but the control seemed to switch this off as soon as the requested temperature was reached, and it did not come back on when the room's temperature... More 

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Ula R, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear IanAberdeen, Thank you very much for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guest with the best possible service and a comfortable stay. Please be assured that the issues you have raised will be fully investigated. We hope to welcome you... More 

north yorkshire
Top Contributor
151 reviews 151 reviews
97 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed here for 3 nights for convenient location whilst working in the Aberdeen area. Plenty of parking and a warm welcome on reception by a lovely girl who chatted to me about my day and was very personable. Upgraded to a "big bed" room and it didn't disappoint! Bed was huge and very comfortable. All usual frills in room, free... More 

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Ula R, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Silver Bluemotion, Thank you very much for your feedback. I am pleased to read that our Team made your stay so enjoyable and ‘the big bed’ did not disappoint! The restaurant Team will be happy to hear that they have managed to make the start of your day that little bit better with good breakfast. Thank you again for... More 

Fareham
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 19, 2015

Very cold room and slow service in the restaurant , the food was very good though when it arrived and had a great choice,with special meal offers available.I have stayed in this hotel a few times as it is easy for my colleagues to pick me up.Otherwise it would not be my first choice

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Services at Premier Inn Aberdeen Westhill, responded to this review

Hi CEOMANAGER Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep. I am sorry that on this occasion we failed to provide this due to the heat issue in your room. Your experience was far below our usual... More 

Winsford, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 24, 2015

The hotel is ok but the adjoining restaurant bar is a disgrace based on several stays now. Understaffed & slow food service & manager stated they are nothing to do with the hotel as he shut the bar at 9.30 for the 3rd night running! One server at breakfast & a complete contrast to normal premier inn partners who can't... More 

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WhitbreadHotels, Online Customer Services at Premier Inn Aberdeen Westhill, responded to this review

Hi Parkerface1960 Thank you for your comments regarding the adjoining restaurant. This is not a Whitbread run establishment, but we will ensure that your feedback is passed to the company responsible for this establishment. We hope to welcome you back soon. Thanks More 

Leyland, United Kingdom
Top Contributor
76 reviews 76 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 3, 2015

This was our first time staying at a Premier Inn - usually we use IHG Group i.e. Holiday Inn/Holiday Inn Express. We chose this because of the price which was very good indeed. From arrival to departure we were treated like valued guests and the size/comfort and cleanliness of the room was good. The furniture, however, was a bit dated.... More 

Review collected in partnership with premierinn.com

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Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Lizand30, Thank you for the review of your stay at the Premier Inn Aberdeen Westhill. I am happy to read that you had a good stay with us and you found rooms to be comfortable and clean. Your kind comments will be passed onto the whole team. My Team and I are looking forward to your next visit here... More 

1 review
1 of 5 stars Reviewed January 26, 2015

Booked in for two weeks at the Premier Inn Westhill. Service and rooms are good, BUT the WIFI is just not functioning. Falls out regularly and even with the customer support it has not approved. Upgraded to the ULTIMATE connection and ended up spending 15 pounds for a week coverage, which was basically not functioning as is should. Will suggest... More 

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Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Poul H, Dear J M, I would like to thank you for leaving a feedback about your stay at our hotel. I'm really sorry to hear that you experienced problems with your WIFI during the visit. Your feedback is important to us. I would like to investigate it further therefore I would really appreciate if you could contact me... More 

Cambridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 4, 2015

My family and I have stayed at this Premier Inn a number of times over the past few years. Compared to other Premier Inns we've stayed in recently this is now looking tired. The room was very dark and had limited electric plugs (with 4 mobiles and 3 tablets with us that's a problem!). When we arrived the kids beds... More 

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Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear DWB7, Thank you for your feedback regarding your stay at our Premier Inn. I was disappointed that you experienced some problems during your visit. I would appreciate it if you could give me a call at the hotel so I can apologise in person and try and restore your faith in us and Premier Inn hotels. Kind Regards, Agnieszka... More 

Lower Largo, United Kingdom
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 28, 2014

I stayed here when visiting family on the 27/12/15. My room was fine but what made my stay was the friendly and lovely staff. Every member I met were great from the woman who checked me in on the 27th and the woman who checked me out on the 28th. I would stay here again simply because of that.

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Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Sforno, It is always really motivating for the team to read positive reviews about our hotel and the customer service of our team members. We take pride in achieving high standards to ensure our guests have the care and attention they deserve and it was great to hear we managed too achieve this. Thank you for taking the time... More 

Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 17, 2014

We were attending a wedding and were arriving late, when we arrived the receptionist was very friendly and offered to assist with our luggage. The rooms were very clean and comfortable. The cold items at breakfast were buffet style but we were pleasantly surprised to have our order for hot items taken by the staff and delivered to our table... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Graham C, Thank you very much for taking time to leave us a feedback. We pride ourselves on excellent customer service. It is always great to hear good feedback from our guests and we are always delighted when our guests are leaving Premier Inn Westhill HAPPY! My Team and I are looking forward to your next visit !!!!!!!!! Regards,... More 

Near Stafford
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2014

My wife and myself enjoyed a third short stay at Premier Inn Aberdeen over this last week and weekend. Everything was excellent and we were somewhat surprised but pleasantly that we were remembered by the Reception Manager from previous short visits in January and May of this year ! Excellent. We had an excellent time there and have no complaints... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Agnieszka_Ziomek, Manager at Premier Inn Aberdeen Westhill, responded to this review

Dear Raymond W, Thank you for your comments regarding your recent stay with Aberdeen Westhill Premier Inn. Its wonderful to hear that you and your wife had a good stay and you have found us to be warm and welcoming. Your kind comments will be passed onto the whole team. Hope to welcome you back soon! Regards, Agnieszka Ziomek More 

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