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Mercure Val Thorens

Place de la Lombarde, 73440 Val Thorens, Saint-Martin-de-Belleville, France
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Mercure Val Thorens
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Mercure Val Thorens
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148 reviews from our community

Traveler rating
    23
    78
    32
    12
    3
See reviews for
72
43
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel from the 21st - 28th Feb 2015. This hotel is in a lovely location, Excellent access to the piste - Ski In / Out. Check in was fast, Usually rooms are made ready for a 5pm check in but my room was ready much earlier, so could get in and unpacked. The room was of a... More 

Was this review helpful? Yes 1
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Thank you very much for your comment ! We appreciate your come-back and we thank you very much for your compliments. We hope to see you again in the future at Mercure Val Thorens. With my best regards, Philippe TOURNASSAT - Room Division Manager More 

i
Top Contributor
145 reviews 145 reviews
50 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

great location for ski-in/ski-out, and close to town center. Ski shop next door offers good equipment and discount to hotel guests. Spacious rooms. The premium room offer "3.5" star service. Food, especially dinner , was upgraded this year vs. past years. And , you can choose the days you stay on, not limited to the Saturday-Saturday cycle required at most... More 

Was this review helpful? Yes
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Dear guest, thank you very much for your comment. We have a lot of pleasure to give good time to our customers. We hope to see you again in Mercure Val Thorens soon ! With my best regards, Philippe TOURNASSAT - Room Division Manager More 

Community of Madrid, Spain
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2015

The location was good. Ski In-and-Out, great! Out room was not very big, but we enjoyed the stay. Staffs were friednly, and foods were good. It would have been better if they have water heater. We loved the ski rental shop in the hotel. They know the "hospitality", and they were very professional. The boots and skis they rent us... More 

Was this review helpful? Yes 1
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Thank you very much for your comment ! It is a pleasure for us to satisfy our customers. We hope to see you again in Mercure Val Thorens. With my best regards, Philippe TOURNASSAT - Room Division Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 16, 2015

Great location : directly on the piste with a ski shop within the building so it could not be more convenient and in a very quiet area of Val Thorens, but, very near the night life and shops. Excellent staff and service, very friendly and attentive. Great breakfasts and dinners with good choice at both. Rooms spacious and very quiet,... More 

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Philippe T, Responsable réception at Mercure Val Thorens, responded to this review
Google Translation

Merci beaucoup pour votre gentil commentaire. Le bien être de nos clients nous tient particulièrement à coeur, nous mettons tout... More 

Caernarfon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 13, 2015

Have just spent 4 nights at the Mercure in Val Thorens. The hotel was perfectly placed for skiers as you could ski straight off the piste to the hotel and the ski hire shop was just underneath.I agree with other comments regarding the parking but it didn't really cause us any problems and on our last day the hotel gave... More 

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Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Dear customer, thank you very very much for your kind comment ! It is a pleasure for us to satisfy our guests, we make our best to do it. I hope to see you a next time in Mercure Val Thorens. Waiting that happy future, I wish you a very good year ! With my best regards, Philippe TOURNASSAT -... More 

Horsham, United Kingdom
Top Contributor
130 reviews 130 reviews
55 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 9, 2015

We have stayed at Mercure for four nights over New years Eve. We stayed in a privilege room and yes, its very much a three star hotel and room, but everything was adequate. The room was spacious, with plenty of space to let your ski gear air and dry, a sofa to relax on, and also a balcony with some... More 

Was this review helpful? Yes 1
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Thank you very much for your remarks. It is a pleasure for us to satisfy our guests. Be sure we make our best to satisfy them. With my best regards, Philippe TOURNASSAT - Front Desk Manager More 

Geneva
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 28, 2014

We went with a family of 4, 2 adults and 2 kids. Please read the fine print, there is a supplement you have to pay for 4th child. Checking in: Checkin It was fine, helpful, friendly staff. They failed to inform us that we should book a parking lot in Val Thorens at least a week ahead. FYI there are... More 

Was this review helpful? Yes 1
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Thank you very much for all your remarks. You're right : we'll better inform our guests concerning the fact that Val Thorens is a pedestrian resort and they have to book absolutly a parking place, at the hotel or in public parking. Hope to see you again, we wish you a Happy New Year ! With my best regards, Philippe... More 

London, United Kingdom
Top Contributor
72 reviews 72 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 6, 2014

I decided to try the Mercure in Val Thorens with my family for Easter, based on a half-board offer they sent me via email. I was not sure how I should book my children for this offer, so I took the time of calling the Accor hotline to check. I was told to book in a certain way, which I... More 

Was this review helpful? Yes 3
Sevenoaks, Kent
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 21, 2014

We have just got back from 5 days @ Mercure Val Thorens, We drove down from London arriving Monday evening, Location is fantastic, Ski-in Ski-out. Snow was great for this time of year (April 14th). Rooms were very spacious and comfortable, Breakfast - wide choice breakfast buffet ranging from pancakes, bacon, cereals and croissants (which were delicious!) Dinner was a... More 

Was this review helpful? Yes 1
Esther_Guerin, Responsable réception at Mercure Val Thorens, responded to this review

Good afternoon, we do thank you for you comment and are very pleased that you enjoyed staying with us in Mercure Val Thorens. Looking forward to welcoming you again soon. More 

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