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Mercure Val Thorens

Place de la Lombarde, 73440 Val Thorens, Saint-Martin-de-Belleville, France
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1 room 1 adult
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Mercure Val Thorens
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171 Reviews from our TripAdvisor Community

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Blackpool, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We are in a party of 6 adults and 2 children. We stayed her from 26 December Boxing Day to 2 January 2016. After being moved to this hotel after the sale of mecure hotel in belle plagne. were we as a family have gone for the past few years and had exceptional stay, food and service, we are gold... More 

Helpful?
Thank Gemcot
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

We are sorry that your experience at the hotel did not meet your expectations. We take your remarks into account in order to improve our services. Our team do his best so that you enjoy your stay in Mercure Val Thorens. Kind regards. More 

Crawley
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Only issue I found here was the bad wifi, (kicks you out regularly ) and that's pretty minor, so all in all a good hotel. Friendly reception staff, (except one surly man on the night shift the morning I checked out ) excellent restaurant staff, friendly all round. Breakfast is nice, eggs, breads, meats, cereals, yoghurts, fruit etc, dinner (if... More 

Helpful?
Thank jimbo1969crawley
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Many thanks for spending time to post your review. Your positive comment reward the ongoing work of our teams to maintain the level of service that you expect. It is a pleasure to know that you could fully appreciate our services. We look forward to seeing you for another stay in Mercure Val Thorens. Kind Regards, More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is ok. The lounge, bar and restaurant are quite nice and cosy. The staff is friendly and helpful. Rooms on the other hand are quite simple and need refreshing. Bathroom was not quite clean and also need a good update. Otherwise the hotel has its ski rent shop. Slopes are so close, you put your skis and go.

Helpful?
Thank Karl W
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Thank you for this comment. We are pleased to see that you enjoyed your stay in Mercure Val Thorens. Concerning the room and the bathroom, we take note of your remarks to improve it in the case of a future renovation of the hotel. We hope to see you soon in Mercure Val Thorens. Kind regards. More 

Tel Aviv, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in Mercure Val Thorens on the week before Christmas. We read excellent reviews about the hotel, and decided to give it a try. The outstanding service started when I called the hotel to get direction from the bus stop. Sebastian, the manager, was very patient and gave me detailed information on how to take the shuttle and get... More 

Helpful?
Thank jsfarkash
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Thank you for sharing your experience and thank you for all the compliments. We do our best each day so that your stay can meet your expectations. Our best reward is your satisfaction. We are very pleased to see that you felt like home in our hotel. We transfer your message to Sebastien and Florian. We look forward to see... More 

Stoke-on-Trent, England
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 19, 2015

Stayed for 3 nights 14-17 Dec. Great location with ski in ski out. Upgraded to mountain view room which I would recommend booking to appreciate the location. Room was clean and spacious with comfortable bed. Breakfast was excellent with wide selection to fuel up for the day. Bar is cosy but limited beer options and more expensive than in town... More 

Helpful?
Thank 443bobs
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Thank you for this comment. We are pleased to hear that you enjoyed your stay. All the team hopes to see you soon in Mercure Val Thorens. Best Regards, More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 16, 2015 via mobile

We came here on our honeymoon. The wifi doesn't work The hitting doesn't work The parking only for 10 vehicles, so you need to pay 15€ everyday. So after we told the reception of our disappointed and we want to go to the jacuzzi they said we need to pay more money. Thank you so much Mercure hotel but we'll... More 

Helpful?
Thank liorsh1705
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Thank you for taking time to share your experience with us. We are sorry to learn that your stay was not what you expected. We take note of your comments in order to improve our services. We hope to have the chance to welcome you again in Mercure Val Thorens. Best regards. More 

Travelers are raving about these Val Thorens hotels

Geneva, Switzerland
Level Contributor
3 reviews
5 of 5 stars Reviewed November 29, 2015 via mobile

We had a great weekend in Val Thorens for the opening of the season. Mercure is ideally located, you can ski in and out directly from the ski room which is attached to a ski shop in case you need to rent / fix something last minute, very convenient. It's also well connected to the bar / restaurant area thanks... More 

Helpful?
Thank SnappyMandy
Sébastien P, Responsable réception at Mercure Val Thorens, responded to this review

Thanks for your feedback ! We are very pleased that you enjoyed your stay in Val Thorens and the Live music at the bar too. We look forward to see you again in Mercure Val Thorens. Best regards, More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 2, 2015

Stayed at this hotel from the 21st - 28th Feb 2015. This hotel is in a lovely location, Excellent access to the piste - Ski In / Out. Check in was fast, Usually rooms are made ready for a 5pm check in but my room was ready much earlier, so could get in and unpacked. The room was of a... More 

Helpful?
3 Thank abby722
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Thank you very much for your comment ! We appreciate your come-back and we thank you very much for your compliments. We hope to see you again in the future at Mercure Val Thorens. With my best regards, Philippe TOURNASSAT - Room Division Manager More 

i
Level Contributor
190 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed February 27, 2015 via mobile

great location for ski-in/ski-out, and close to town center. Ski shop next door offers good equipment and discount to hotel guests. Spacious rooms. The premium room offer "3.5" star service. Food, especially dinner , was upgraded this year vs. past years. And , you can choose the days you stay on, not limited to the Saturday-Saturday cycle required at most... More 

Helpful?
Thank uri123
Philippe T, Responsable réception at Mercure Val Thorens, responded to this review

Dear guest, thank you very much for your comment. We have a lot of pleasure to give good time to our customers. We hope to see you again in Mercure Val Thorens soon ! With my best regards, Philippe TOURNASSAT - Room Division Manager More 

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