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Neilson Chalet Les Andes

Les Almes, Tignes, France
Neilson Chalet Les Andes
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44 reviews from our community

Traveler rating
    18
    10
    7
    7
    2
See reviews for
8
9
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Leicester, United Kingdom
Top Contributor
115 reviews 115 reviews
38 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed March 29, 2015

In fairness the chalet was OK, room not too poky and food a bit school dinner like (which I actually quite enjoy after a hard days skiing). The location means you can ski from the piste towards an adjacent property - a bit hairy but do-able and then it is a 10m walk. Similarly by going across the road and... More 

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Lichfield, United Kingdom
1 review
5 of 5 stars Reviewed December 27, 2014

Having read previous reviews of this chalet after we had booked we were clearly a little worried, Thankfully any concerns were completely unfounded as we have just returned from the best chalet we have stayed in in 20 years. Nothing was too much trouble for the team of chalet hosts, who provided a better specification of service than advertised in... More 

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Contributor
11 reviews 11 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 26, 2014

We travelled to Chalet Les Andes for Xmas with the idea to get away from everything, ski lots and have all of the hassle removed from the festive period. It was a great week. The Chalet was excellent; well appointed, nice rooms, nice sauna and pool and great staff. It's a 6 minute walk to both the bars and the... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 25, 2014

For those of you looking to stay at this resort, please avoid Room 8. The room is full of bed bugs to which Neilson (whom have known since Dec 2013) have yet cleared... We were relocated on the 3rd night as we had bites and dead and live bugs living with us. As we have since found out the chalet... More 

Was this review helpful? Yes 3
Neilson_Active, Guest Relations Manager at Neilson Chalet Les Andes, responded to this review

Here at Neilson, we take all reviews and comments from our guests very seriously and would like to offer an update to the most recent posts. In response to the issue of bed bugs in one of the bedrooms, we would like to assure all future guests of the chalet that we have not only had the room in question,... More 

Bradford
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 25, 2014

Sorry to have to say but we are really disappointed. After being loyal Neilson customers for years, our time is over with them. I have never felt the need to complain with Neilson before but the last couple of holidays with them seem to be just going downhill. We returned to this Chalet after having such a great holiday there... More 

Was this review helpful? Yes 1
Neilson_Active, Guest Relations Manager at Neilson Chalet Les Andes, responded to this review

Here at Neilson, we take all reviews and comments from our guests very seriously and would like to offer an update to the most recent posts. In response to the comments regarding chalet cleanliness and our staff, we apologise to any guest that feels let down by us. After our annual training and HR review, we have made some changes... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 17, 2014

Let me start by explaining this chalet cost £1400ea with passes ,so in the better price bracket. On entering our room we were confronted with, bread crumbs on our side board, then food wrappers in our wardrobe & also they were very dirty. Then on entering the bathroom, we found that the sink would not drain, also the shower had... More 

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Neilson_Active, Guest Relations Manager at Neilson Chalet Les Andes, responded to this review

Here at Neilson, we take all reviews and comments from our guests very seriously and would like to offer an update to the most recent posts. In response to the comments regarding chalet cleanliness and our staff, we apologise to any guest that feels let down by us. After our annual training and HR review, we have made some changes... More 

Aylesbury, United Kingdom
2 reviews
3 of 5 stars Reviewed March 14, 2014

Overall this was a nice chalet, with friendly staff. It took about 10 mins in ski boots to walk to the slopes, with another couple of mins of poling to get to a lift. Food was better than most similar chalets I've stayed in - breakfast was closer to a full English than others where there's been a choice of... More 

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Neilson_Active, Guest Relations Manager at Neilson Chalet Les Andes, responded to this review

Here at Neilson, we take all reviews and comments from our guests very seriously and would like to offer an update to the most recent posts. In response to the issue of bed bugs in one of the bedrooms, we would like to assure all future guests of the chalet that we have not only had the room in question,... More 

Alderley Edge, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2014

A superb week in a delightful chalet with delicious food. The chalet girls were just fantastic. Fun, attentive, polite and very hard working. Met some great new friends who shared the slopes and lots of laughter. The pool and chalet were a real treat after a hard day on the slopes.

Was this review helpful? Yes 2
Chichester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2014

My son & I have just a fabulous week at Chalet Les Andes. The staff are all super, hard working, professional, fun, caring - a wonderful team. The size of the chalet was ideal - 22 people - not too big , not too small. Fantastic food (Danni - you are amazing) All day refreshments, clean comfy rooms, close to... More 

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Sheffield, United Kingdom
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 23, 2013

We had been to this chalet before over Christmas 6 years ago. We decided to return to Tignes after a 6 year break and back to this chalet. We were not disappointed. It was week one of the season and all the staff were very keen to make us feel at home. The food was good, especially the gorgeous cakes... More 

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