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Hotel Alpen Roc

Certificate of Excellence
388, route des Grandes Alpes - BP 56, Centre du Village, 74220 La Clusaz, France (Formerly BEST WESTERN Alpen Roc)
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1 room 1 guest
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300 Reviews from our TripAdvisor Community

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Traveler rating
    79
    148
    48
    16
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
  • All months
    (300)
  • Mar-May only
    (51)
  • Jun-Aug only
    (122)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (103)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 26, 2015

Just returned from a 10 day coach tour to la clusaz France with shearings. Tour name...Lake Annecy and French Alps. Tour driver David Burges. Hotel Alpen Roc. What a fabulous holiday!! Have stayed in la clusaz 3 times. Twice at Alpen Roc and once at sister hotel Beau Regard, all with shearings holiday with David as our coach/tour operator. We... More 

Was this review helpful? Yes
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you for this so nice review about your stay at hotel Alpen Roc ! We are very glad to read how much you enjoyed hotel staff and facilities. Travelling in French Alps is the promise of having such beautiful memories! We hope to see you again in the future! Best Regards, Fanny KROMER Front office manager More 

Bishop Auckland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed here last week as part of a Shearings tour. Very nice hotel, excellently situated in La Clusaz with it's beautiful surroundings. Staff were friendly and helpful , food was good and plentiful though we used our own teabags at breakfast as there seemed to be everything available except English breakfast tea! We had a 6th floor room, no balcony... More 

Was this review helpful? Yes
beauregard74, Attachée de Direction at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you for this so nice review ! We are very happy to read that you‘ve enjoyed your stay at the Alpen Roc*** during Shearing’s Tour. and that you ‘d take advantage of our All Inclusive package with large breakfast and possibility to prepare sandwichs to take away for lunch, afternoon snack, aperitif and drinks (water, sodas, coffee,... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 18, 2015

I had a 3 night stay here for a skiing trip with my wife. We had a great time and stayed on an all inclusive rate that included Breakfast, Tea, Dinner and all the beer and wine you could drink! The food was buffet and very good for both breakfast and dinner. Tea was OK but I've had better in... More 

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Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 6, 2015

Having booked a twin room with my daughter I was delighted to end up with a 3 bedroom, 2 bathroom, 2 floor apartment. Nice rooms, plenty of space, good mattresses. No tea nor coffee facilities but I'd taken a travel kettle, though the room info does say you can request complimentary facilities. Quite a faff to get to the room... More 

Was this review helpful? Yes 1
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you very much for your recommendation, we were very pleased to welcome you in our hotel and we hope to welcome you soon again ! Fanny KROMER Front Office Manager More 

Miami Beach, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 25, 2015

We had a wonderful stay last week at Hotel AlpenRoc. We found all the staff we encountered to be very friendly, helpful and knowledgeable. Although we were only booked in on a B&B basis, after speaking to some of the other guest we ended up having our Dinner in the hotel on more than 1 occasion and thoroughly enjoyed each... More 

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beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review
Google Translation

Bonjour, Merci pour votre commentaire. La disponibilité de notre personnel, la qualité des plats servis au restaurant et la situation... More 

Saint-Jeoire-Prieure, France
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 8, 2015

The rooms are in urgent need of a refresher. The carpet is worn out and stained. The textured paint on the walls is out of date. The bathroom has been redone but it is very small. On top of that we had the pleasure of a false fire alarm at 5 am and several times during the day. It was... More 

Was this review helpful? Yes 1
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy your stay and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us and we will use your review to improve our customer service. We wish you a nice day, Best Regards, Fanny KROMER Front office manager... More 

London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 26, 2015

This is a decent hotel choice overall. But please note my comments if you are more than 2 people. We were a family of 4 visiting for a weekend skiing. The rooms are nice enough, but there is no way a family of 4 could stay a week in the rooms. They are tightish but ok for 2 people. Putting... More 

Was this review helpful? Yes 2
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Thank your for your review. We are really happy that you enjoyed your week end in our hotel and the resort of La Clusaz. Don’t hesitate to contact us for you future stay in our hotel, we have several kind of rooms for families. We will be very happy to study the best accommodation for you! See you soon in... More 

Paris, France
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 21, 2015

I was there for a ski week end last week. The staff is very nice and helpful. It's not a 5star hotel but there is everything you need (good rooms, sauna, jacuzzi, swimming pool (a bit small I must say)) The location is convenient, a 2 min walk from the slopes. Enjoy

Was this review helpful? Yes
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Hello, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

The location, near the village and ski lifts, is good, as is the traditional chalet style. However, my room was distinctly small and basic with no tea/coffee making facilities and minimal toiletries. The small swimming pool and sauna in the basement were a welcome facility but very full of unsupervised children. The changing rooms were not cleaned or replenished with... More 

Was this review helpful? Yes
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Hello, Thank you for taking the time to share your impressions about your stay and we are sorry that it was not up to your expectations. We have taken note of your comments. We are very conscious of our customers' satisfaction and we will use your comments to make improvements. We hope that we will have the pleasure to welcome... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 27, 2014

A clean and pleasant hotel with tasty, well-presented food which the chef takes trouble to serve professionally. However, the pool is really a paddling pool. I would recommend using the pool at the sister Hotel Beauregard. The hotel customer service would be more appropriate at a train station, i.e., it is just the right side of rude. More soap for... More 

Was this review helpful? Yes
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy customer service and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us. We wish you a nice day, Best Regards, Fanny KROMER Front office manager – Hôtel Best Western Alpen Roc*** More 

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