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Hotel Alpen Roc

Certificate of Excellence
388, route des Grandes Alpes - BP 56, Centre du Village, 74220 La Clusaz, France (Formerly BEST WESTERN Alpen Roc)
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1 room 1 adult
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334 Reviews from our TripAdvisor Community

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istanbul
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

They have designed this hotel to make everything complicated, unfriendly personnel, it takes 2 different elevators and some complicated stairs to reach your room, never been to a worse ski resort ... Best thing was the average breakfast ...

Helpful?
1 Thank goncina
beauregard74, Attachée de Direction at Hotel Alpen Roc, responded to this review

Dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We are very sorry to read that your experience did not live up to your expectations. Our hotel has been built directly in the mountain, to preserve the landscape of the village. This special architecture means that our guests have to take... More 

Canton of Geneva, Switzerland
1 review
4 of 5 stars Reviewed December 10, 2015

We organised for the second year in a row our annual internal end of year meeting and get-together event. The preparation was very smooth as the hotel kept records of our previous event with our like and dislikes. Which made our life easier. On site, we really appreciated the reactivity and flexibility of the whole team, but especially Fanny (Front... More 

Helpful?
Thank Erica F
beauregard74, Gérant at Hotel Alpen Roc, responded to this review

Dear Erica, Thank you very much for this so nice review about your recent annual seminar. We hope we will have the pleasure to welcome you again next year ! Best Regards, Fanny and Elodie More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 26, 2015 via mobile

Just returned from a 10 day coach tour to la clusaz France with shearings. Tour name...Lake Annecy and French Alps. Tour driver David Burges. Hotel Alpen Roc. What a fabulous holiday!! Have stayed in la clusaz 3 times. Twice at Alpen Roc and once at sister hotel Beau Regard, all with shearings holiday with David as our coach/tour operator. We... More 

Helpful?
Thank Margt57mac
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you for this so nice review about your stay at hotel Alpen Roc ! We are very glad to read how much you enjoyed hotel staff and facilities. Travelling in French Alps is the promise of having such beautiful memories! We hope to see you again in the future! Best Regards, Fanny KROMER Front office manager More 

Bishop Auckland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed here last week as part of a Shearings tour. Very nice hotel, excellently situated in La Clusaz with it's beautiful surroundings. Staff were friendly and helpful , food was good and plentiful though we used our own teabags at breakfast as there seemed to be everything available except English breakfast tea! We had a 6th floor room, no balcony... More 

Helpful?
Thank HolidayloverAB
beauregard74, Attachée de Direction at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you for this so nice review ! We are very happy to read that you‘ve enjoyed your stay at the Alpen Roc*** during Shearing’s Tour. and that you ‘d take advantage of our All Inclusive package with large breakfast and possibility to prepare sandwichs to take away for lunch, afternoon snack, aperitif and drinks (water, sodas, coffee,... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 18, 2015

I had a 3 night stay here for a skiing trip with my wife. We had a great time and stayed on an all inclusive rate that included Breakfast, Tea, Dinner and all the beer and wine you could drink! The food was buffet and very good for both breakfast and dinner. Tea was OK but I've had better in... More 

Helpful?
Thank Simon J
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 6, 2015

Having booked a twin room with my daughter I was delighted to end up with a 3 bedroom, 2 bathroom, 2 floor apartment. Nice rooms, plenty of space, good mattresses. No tea nor coffee facilities but I'd taken a travel kettle, though the room info does say you can request complimentary facilities. Quite a faff to get to the room... More 

Helpful?
1 Thank Rochie-k
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you very much for your recommendation, we were very pleased to welcome you in our hotel and we hope to welcome you soon again ! Fanny KROMER Front Office Manager More 

Miami Beach, Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 25, 2015

We had a wonderful stay last week at Hotel AlpenRoc. We found all the staff we encountered to be very friendly, helpful and knowledgeable. Although we were only booked in on a B&B basis, after speaking to some of the other guest we ended up having our Dinner in the hotel on more than 1 occasion and thoroughly enjoyed each... More 

Helpful?
Thank Allsonrobb
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review
Google Translation

Bonjour, Merci pour votre commentaire. La disponibilité de notre personnel, la qualité des plats servis au restaurant et la situation... More 

Saint-Jeoire-Prieure, France
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed February 7, 2015

The rooms are in urgent need of a refresher. The carpet is worn out and stained. The textured paint on the walls is out of date. The bathroom has been redone but it is very small. On top of that we had the pleasure of a false fire alarm at 5 am and several times during the day. It was... More 

Helpful?
1 Thank fbernaerts
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy your stay and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us and we will use your review to improve our customer service. We wish you a nice day, Best Regards, Fanny KROMER Front office manager... More 

London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 26, 2015

This is a decent hotel choice overall. But please note my comments if you are more than 2 people. We were a family of 4 visiting for a weekend skiing. The rooms are nice enough, but there is no way a family of 4 could stay a week in the rooms. They are tightish but ok for 2 people. Putting... More 

Helpful?
3 Thank david f
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Thank your for your review. We are really happy that you enjoyed your week end in our hotel and the resort of La Clusaz. Don’t hesitate to contact us for you future stay in our hotel, we have several kind of rooms for families. We will be very happy to study the best accommodation for you! See you soon in... More 

Paris, France
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 21, 2015

I was there for a ski week end last week. The staff is very nice and helpful. It's not a 5star hotel but there is everything you need (good rooms, sauna, jacuzzi, swimming pool (a bit small I must say)) The location is convenient, a 2 min walk from the slopes. Enjoy

Helpful?
Thank nicolasv882
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Hello, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

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