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Hotel Alpen Roc

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388, route des Grandes Alpes - BP 56, Centre du Village, 74220 La Clusaz, France (Formerly BEST WESTERN Alpen Roc)
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Hotel Alpen Roc
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Hotel Alpen Roc
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251 reviews from our community

Traveler rating
    65
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    42
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a 3 night stay here for a skiing trip with my wife. We had a great time and stayed on an all inclusive rate that included Breakfast, Tea, Dinner and all the beer and wine you could drink! The food was buffet and very good for both breakfast and dinner. Tea was OK but I've had better in... More 

Was this review helpful? Yes
Bristol, United Kingdom
1 review
4 of 5 stars Reviewed March 6, 2015

Having booked a twin room with my daughter I was delighted to end up with a 3 bedroom, 2 bathroom, 2 floor apartment. Nice rooms, plenty of space, good mattresses. No tea nor coffee facilities but I'd taken a travel kettle, though the room info does say you can request complimentary facilities. Quite a faff to get to the room... More 

Was this review helpful? Yes
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Dear Guest, Thank you very much for your recommendation, we were very pleased to welcome you in our hotel and we hope to welcome you soon again ! Fanny KROMER Front Office Manager More 

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2015

We had a wonderful stay last week at Hotel AlpenRoc. We found all the staff we encountered to be very friendly, helpful and knowledgeable. Although we were only booked in on a B&B basis, after speaking to some of the other guest we ended up having our Dinner in the hotel on more than 1 occasion and thoroughly enjoyed each... More 

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beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review
Google Translation

Bonjour, Merci pour votre commentaire. La disponibilité de notre personnel, la qualité des plats servis au restaurant et la situation... More 

La Motte Servolex, France
Top Contributor
62 reviews 62 reviews
38 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 8, 2015

The rooms are in urgent need of a refresher. The carpet is worn out and stained. The textured paint on the walls is out of date. The bathroom has been redone but it is very small. On top of that we had the pleasure of a false fire alarm at 5 am and several times during the day. It was... More 

Was this review helpful? Yes 1
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy your stay and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us and we will use your review to improve our customer service. We wish you a nice day, Best Regards, Fanny KROMER Front office manager... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

This is a decent hotel choice overall. But please note my comments if you are more than 2 people. We were a family of 4 visiting for a weekend skiing. The rooms are nice enough, but there is no way a family of 4 could stay a week in the rooms. They are tightish but ok for 2 people. Putting... More 

Was this review helpful? Yes 2
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Thank your for your review. We are really happy that you enjoyed your week end in our hotel and the resort of La Clusaz. Don’t hesitate to contact us for you future stay in our hotel, we have several kind of rooms for families. We will be very happy to study the best accommodation for you! See you soon in... More 

Paris, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

I was there for a ski week end last week. The staff is very nice and helpful. It's not a 5star hotel but there is everything you need (good rooms, sauna, jacuzzi, swimming pool (a bit small I must say)) The location is convenient, a 2 min walk from the slopes. Enjoy

Was this review helpful? Yes
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Hello, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

The location, near the village and ski lifts, is good, as is the traditional chalet style. However, my room was distinctly small and basic with no tea/coffee making facilities and minimal toiletries. The small swimming pool and sauna in the basement were a welcome facility but very full of unsupervised children. The changing rooms were not cleaned or replenished with... More 

Was this review helpful? Yes
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Hello, Thank you for taking the time to share your impressions about your stay and we are sorry that it was not up to your expectations. We have taken note of your comments. We are very conscious of our customers' satisfaction and we will use your comments to make improvements. We hope that we will have the pleasure to welcome... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 27, 2014

A clean and pleasant hotel with tasty, well-presented food which the chef takes trouble to serve professionally. However, the pool is really a paddling pool. I would recommend using the pool at the sister Hotel Beauregard. The hotel customer service would be more appropriate at a train station, i.e., it is just the right side of rude. More soap for... More 

Was this review helpful? Yes
beauregard74, Chef de Réception at Hotel Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy customer service and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us. We wish you a nice day, Best Regards, Fanny KROMER Front office manager – Hôtel Best Western Alpen Roc*** More 

Lichfield
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed at the Alpen Roc with Shearing's and have to say we had lovely time. The hotel was clean and tidy ,the food we thought was excellent, and a special treat we went to the restaurant owned by the hotel and had a lovely meal. Staff were very pleasant and we had no issues at all. Even the lifts were... More 

Was this review helpful? Yes 3
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Dear Mrs and Mr LICHFIELD, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

Berkshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

Just returned from a wonderful holiday in La Clusaz with Shearings! The extended dining room is excellent as is the food, you never leave it hungry! The staff were very helpful and if some previous reviewers had ready the hotel guide in their room they too could have requested a kettle for their room as we did. The room was... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review

Dear Carole and Barry, Thanks a lot for this wonderful review and for your compliments to our staff and our services! We are delighted that you had a pleasant stay with us. We will have the pleasure to welcome you again next year. Have a nice day! Sincerely yours. Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

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