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BEST WESTERN Alpen Roc

3.0 of 5 Centre du Village, 74220 La Clusaz, France
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BEST WESTERN Alpen Roc
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BEST WESTERN Alpen Roc
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241 reviews from our community

Traveler rating
    58
    120
    41
    14
    8
See reviews for
106
61
3
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
1 review
4 of 5 stars NEW

Having booked a twin room with my daughter I was delighted to end up with a 3 bedroom, 2 bathroom, 2 floor apartment. Nice rooms, plenty of space, good mattresses. No tea nor coffee facilities but I'd taken a travel kettle, though the room info does say you can request complimentary facilities. Quite a faff to get to the room... More 

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Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful stay last week at Hotel AlpenRoc. We found all the staff we encountered to be very friendly, helpful and knowledgeable. Although we were only booked in on a B&B basis, after speaking to some of the other guest we ended up having our Dinner in the hotel on more than 1 occasion and thoroughly enjoyed each... More 

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La Motte Servolex, France
Top Contributor
62 reviews 62 reviews
38 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are in urgent need of a refresher. The carpet is worn out and stained. The textured paint on the walls is out of date. The bathroom has been redone but it is very small. On top of that we had the pleasure of a false fire alarm at 5 am and several times during the day. It was... More 

Was this review helpful? Yes 1
beauregard74, Chef de Réception at BEST WESTERN Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy your stay and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us and we will use your review to improve our customer service. We wish you a nice day, Best Regards, Fanny KROMER Front office manager... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 26, 2015

This is a decent hotel choice overall. But please note my comments if you are more than 2 people. We were a family of 4 visiting for a weekend skiing. The rooms are nice enough, but there is no way a family of 4 could stay a week in the rooms. They are tightish but ok for 2 people. Putting... More 

Was this review helpful? Yes 2
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Thank your for your review. We are really happy that you enjoyed your week end in our hotel and the resort of La Clusaz. Don’t hesitate to contact us for you future stay in our hotel, we have several kind of rooms for families. We will be very happy to study the best accommodation for you! See you soon in... More 

Paris, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

I was there for a ski week end last week. The staff is very nice and helpful. It's not a 5star hotel but there is everything you need (good rooms, sauna, jacuzzi, swimming pool (a bit small I must say)) The location is convenient, a 2 min walk from the slopes. Enjoy

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beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

The location, near the village and ski lifts, is good, as is the traditional chalet style. However, my room was distinctly small and basic with no tea/coffee making facilities and minimal toiletries. The small swimming pool and sauna in the basement were a welcome facility but very full of unsupervised children. The changing rooms were not cleaned or replenished with... More 

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beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for taking the time to share your impressions about your stay and we are sorry that it was not up to your expectations. We have taken note of your comments. We are very conscious of our customers' satisfaction and we will use your comments to make improvements. We hope that we will have the pleasure to welcome... More 

London, United Kingdom
2 reviews
3 of 5 stars Reviewed December 27, 2014

A clean and pleasant hotel with tasty, well-presented food which the chef takes trouble to serve professionally. However, the pool is really a paddling pool. I would recommend using the pool at the sister Hotel Beauregard. The hotel customer service would be more appropriate at a train station, i.e., it is just the right side of rude. More soap for... More 

Was this review helpful? Yes
beauregard74, Chef de Réception at BEST WESTERN Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy customer service and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us. We wish you a nice day, Best Regards, Fanny KROMER Front office manager – Hôtel Best Western Alpen Roc*** More 

Lichfield
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed at the Alpen Roc with Shearing's and have to say we had lovely time. The hotel was clean and tidy ,the food we thought was excellent, and a special treat we went to the restaurant owned by the hotel and had a lovely meal. Staff were very pleasant and we had no issues at all. Even the lifts were... More 

Was this review helpful? Yes 3
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Dear Mrs and Mr LICHFIELD, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

Berkshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

Just returned from a wonderful holiday in La Clusaz with Shearings! The extended dining room is excellent as is the food, you never leave it hungry! The staff were very helpful and if some previous reviewers had ready the hotel guide in their room they too could have requested a kettle for their room as we did. The room was... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Dear Carole and Barry, Thanks a lot for this wonderful review and for your compliments to our staff and our services! We are delighted that you had a pleasant stay with us. We will have the pleasure to welcome you again next year. Have a nice day! Sincerely yours. Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 25, 2014

Ok, cheesy title but myself and my 2 sons were pretty impressed by this 3 star, essentially ski lodge. We have just returned from the long bank holiday weekend after doing the Alpine Challenge via the Events firm 7sense. The hotel is smack bang in the centre of town. It's warm and cozy although the weather over the weekend was... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for this review. We are glad that you have spent a nice stay at the hotel Alpen Roc***. We will use the feedback you have provided to us to make improvements in order to be sure to offer a better experience in the future. Have a nice day. Fanny KROMER Head of Reception – Best Western Alpen... More 

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Additional Information about BEST WESTERN Alpen Roc

Address: Centre du Village, 74220 La Clusaz, France
Phone Number:
Location: France > Rhone-Alpes > Haute-Savoie > La Clusaz
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Alpen Roc 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Alpen Roc Hotel La Clusaz
Best Western La Clusaz
La Clusaz Best Western
Hotel Style:
#3 Ski-In / Ski-Out Hotel in La Clusaz
#4 Family Hotel in La Clusaz

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