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BEST WESTERN Alpen Roc

3.0 of 5 Centre du Village, 74220 La Clusaz, France
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BEST WESTERN Alpen Roc
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BEST WESTERN Alpen Roc
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216 reviews from our community

Traveler rating
    45
    113
    38
    13
    7
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94
60
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was there for a ski week end last week. The staff is very nice and helpful. It's not a 5star hotel but there is everything you need (good rooms, sauna, jacuzzi, swimming pool (a bit small I must say)) The location is convenient, a 2 min walk from the slopes. Enjoy

Was this review helpful? Yes
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The location, near the village and ski lifts, is good, as is the traditional chalet style. However, my room was distinctly small and basic with no tea/coffee making facilities and minimal toiletries. The small swimming pool and sauna in the basement were a welcome facility but very full of unsupervised children. The changing rooms were not cleaned or replenished with... More 

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beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for taking the time to share your impressions about your stay and we are sorry that it was not up to your expectations. We have taken note of your comments. We are very conscious of our customers' satisfaction and we will use your comments to make improvements. We hope that we will have the pleasure to welcome... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

A clean and pleasant hotel with tasty, well-presented food which the chef takes trouble to serve professionally. However, the pool is really a paddling pool. I would recommend using the pool at the sister Hotel Beauregard. The hotel customer service would be more appropriate at a train station, i.e., it is just the right side of rude. More soap for... More 

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beauregard74, Chef de Réception at BEST WESTERN Alpen Roc, responded to this review

Thank you for your review. We are sorry that you didn’t enjoy customer service and we take note of your appreciations that we will share with the whole staff. Your satisfaction is very important for us. We wish you a nice day, Best Regards, Fanny KROMER Front office manager – Hôtel Best Western Alpen Roc*** More 

Lichfield
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed at the Alpen Roc with Shearing's and have to say we had lovely time. The hotel was clean and tidy ,the food we thought was excellent, and a special treat we went to the restaurant owned by the hotel and had a lovely meal. Staff were very pleasant and we had no issues at all. Even the lifts were... More 

Was this review helpful? Yes 3
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Dear Mrs and Mr LICHFIELD, Thank you for this wonderful review. We are happy that you spend a lovely time at the hotel Alpen Roc*** and will be happy to see you soon again. Have a nice day! Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

Berkshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2014

Just returned from a wonderful holiday in La Clusaz with Shearings! The extended dining room is excellent as is the food, you never leave it hungry! The staff were very helpful and if some previous reviewers had ready the hotel guide in their room they too could have requested a kettle for their room as we did. The room was... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Dear Carole and Barry, Thanks a lot for this wonderful review and for your compliments to our staff and our services! We are delighted that you had a pleasant stay with us. We will have the pleasure to welcome you again next year. Have a nice day! Sincerely yours. Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 25, 2014

Ok, cheesy title but myself and my 2 sons were pretty impressed by this 3 star, essentially ski lodge. We have just returned from the long bank holiday weekend after doing the Alpine Challenge via the Events firm 7sense. The hotel is smack bang in the centre of town. It's warm and cozy although the weather over the weekend was... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for this review. We are glad that you have spent a nice stay at the hotel Alpen Roc***. We will use the feedback you have provided to us to make improvements in order to be sure to offer a better experience in the future. Have a nice day. Fanny KROMER Head of Reception – Best Western Alpen... More 

Vancouver
1 review
1 of 5 stars Reviewed August 17, 2014

Travelled for a month in France in Summer of 2014. This was by far the worst hotel we stayed in, regardless of price (This Best Western is quite overpriced given the room size and decor). Our first room (see photo) had multiple brown stains on the carpet. I would not take my shoes off in this room. The friendly staff... More 

Was this review helpful? Yes
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, We have taken note of your comments and are sorry not to have met your expectations. In fact, our rooms are not very large (around 20 sqm), that’s often happens in the mountains. Regarding the shower bath, we inform you that the anti-slip mats are available to our guests at the reception. The carpets of the rooms are currently... More 

Ipswich, United Kingdom
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 14, 2014

We have just returned from a fabulous week spent in la Clusaz. We travelled with Shearings and our driver Dave Burgess made this trip extra special with his vast knowledge of the area and his caring attitude to ensure we all had a great time. Most of us collected free maps of the area from the local tourist information and... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Hello, Thank you for sharing your opinion on our TripAdvisor page. We are happy that you have spent a good stay at the hotel Alpen Roc*** with Shearing Holidays and enjoyed our staff and services. Hoping see you soon in La Clusaz! Best regards. Fanny KROMER Head of Reception – Best Western Alpen Roc*** More 

Carmarthen, United Kingdom
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 9, 2014 via mobile

Excellent location, every thing else was adequate. Poor choice of veg and salad with evening meals, they appeared to just mix random ingredients together in various bowls, also every desert had crushed pistachio nuts thrown over it, chef obviously thought everything needed a touch of green. Rooms were clean and comfy (but no kettle- for a hot drink you had... More 

Was this review helpful? Yes
Halifax, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

We recently spent a week at the Alpen Roc as part of a Shearing Coach holiday. We couldn't fault the hotel, our room was very clean and comfortable with a lovely view. We asked for a complimentary tray [an electrical kettle] so we could do our own brews in the room. The buffet style meals were well cooked and presented... More 

Was this review helpful? Yes 1
beauregard74, Responsable réception at BEST WESTERN Alpen Roc, responded to this review

Dear Mrs and Mr LEVER, Thank you for this wonderful review. We are glad you have enjoyed your holiday with Shearings Holiday, our hotel and its services. Hoping see you soon again in La Clusaz, Best Regards, Fanny Kromer, Head of reception – Best Western Alpen Roc*** More 

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Additional Information about BEST WESTERN Alpen Roc

Address: Centre du Village, 74220 La Clusaz, France
Phone Number:
Location: France > Rhone-Alpes > Haute-Savoie > La Clusaz
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — BEST WESTERN Alpen Roc 3*
Number of rooms: 107
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Also Known As:
Best Western Alpen Roc Hotel La Clusaz
Best Western La Clusaz
La Clusaz Best Western
Hotel Style:
#4 Family Hotel in La Clusaz

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