As usual you have to calculate with less people what the french apartments officially says. Our "apartment" is perfect for 3-4 people, however its written 4-5! For sure 5 people cannot fit. They told us we have WIFI access for 25€, however it just doesn't work. Extremely slow with very bad signal. When we questioned the staf, the answer was:"ah... More

I have just returned from this terrible accommodation. Originally booked for 2 people and 3 others were later added on. I was assured by Neilson (who treated us like appallingly) that this 1 bedroom apartment was big enough for 5 adults. It is certainly not. I effectively slept on a sofa for 1 week with 2 friends sleeping on the... More

We arrived at 12pm only to be told that our room wasn't ready. They told us it could be 5pm. Who knows? But they would text us when it became ready. No text ever arrived. When we finished faffing and went back at 5pm there was another Gallic shrug of the shoulders. Got our rep on the phone and he... More

We booked a larger 6/7 person duplex apartment and were happy with the cleanliness and refurbished accommodation. There were 4 of us (2ad 2ch) and we found the accommodation tight, but sufficient for our needs. More people staying would have been quite difficult with the space on offer, but this is usual for France, so no real complaints. The bathrooms... More

WONDERFUL! Great value, basic, but newly refurbished – lovely hot powerful showers which never ran out of water, a godsend in –20 deg temperatures!! The best thing about the ours blanc apartments though, was the staff. One of our party went missing on the slopes, and after us having no luck with the police when late that night he hadn’t... More

We also arrived after travelling with Crystal ski only to find our room wouldn't be ready till 5:30pm, we had been travelling all day! Found a pair of thongs pinned to the wall in the lounge and a huge "dildo" hanging from balcony, we usually take our kid and was first year she wasn't with us, thank goodness! We also... More

We booked through travel agents, we picked hotel as it stated it had been fully renovated and looked lovely. We arrived at reception which looked promising, new and well decorated. However on allocation to our room we arrived to small bunk beds and an old room that hadn't seen any renovation since it was built. We went back to reception... More

We paid £1456 euros for a very poor quality one bedroomed appartment sleeping 5. The electrical sockets were hanging off the wall and one of the 3 did not work. The light fitting was falling out of the ceiling. There was only a hand held shower with no hook or shower curtain thus soaking the bathroom everytime someone showered. The... More

we stayed here for our ski ing holiday, after driving 700 miles to get there we wasnt able to get in our room til 5.30pm as it wasnt ready. when we finally went to our apartment dissapointing is the only word to describe it.The entire floors and sofas were covered in dog hair as they also let dogs stay in... More