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Pierre & Vacances Residence l'Ours Blanc

65 avenue des Jeux, 38750 L'Alpe-d'Huez, France
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Pierre & Vacances Residence l'Ours Blanc
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A recent review
3 of 5 stars reviewed 6 days ago
Jack B Lincoln, United Kingdom
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194 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lincoln, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

3 of us spent a week here at the end of March for a Ski/Snowboarding Music Festival called Snowboxx. Upon arrival we checked in with no hassle, however were required to pay a €100 per person deposit to cover any damage caused to the room. First impression were that the room was very small, with only one small room with... More 

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Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We arrived and didn't expect much..instead we were met by really friendly and informative reception staff. The apartment is great, well planned and spacious. It is clean and very well equipped. Location is excellent, next to the ice rink and swimming pool. As for the resort .. Skiing is fabulous and suitable for a group of 23 with different levels... More 

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RelationClientPVR, Gérant at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Fran099, We are glad to read all these positive appreciations about our staff, your apartment, the residence’s location and to see that you are enjoying your stay this much. Seeing that 2 days were enough for you to make your opinion and most of all to see that you are taking the time during your holiday to post such... More 

Liversedge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015

Booked for a week through Neilson and for the price we paid my expectations were very low. The reception area had old food and litter with no sign of a cleaner and the steps to the entrance were decorated with someone's abandoned dirty laundry. The girl on check in was helpful and efficient and whilst the apartment stank of stale... More 

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RelationClientPVR, Gérant at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Plutop82, We would like to thank you for taking the time to rate your stay in our residence “ Ours Blanc”. As you say one of our advantages is that we are located in the resort centre near the main activities, shops, bars and restaurants. We always try to improve the comfort for our guests, so we will consider... More 

Kendal, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 25, 2015

New year 2014/2015 - Was not impressed with the hotel before we even got there. I booked through booking.com for myself and two friends. The first half of the payment was taken straight away and we expected the second half to be taken 1 month before our arrival. 1 month before our holiday we had an email to say they... More 

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RelationClientPVR, Responsable réception at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear Asher H., First of all we would like to thank you for taking the time to rate our accommodation. We are truely saddened that your stay has not turned out the way you imagined and that you underwent certain complications. At the same time we deeply regret that you did not let us know about your dissatisfaction during your... More 

London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

Well we were in Alpe D'Huez as my husband was taking part in the annual triathlon so we wanted somewhere where we could relax before and AFTER the event with lots of kit and two bikes!! Very basic but totally ok - very clean, well appointed, free wifi, good TV , lots of towels and bedding - everything worked easily... More 

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RelationClientPVR, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear guest, Thank you for having taken time to comment your stay. It is a real pleasure for us to read that you had excellent holidays in Alpe d’Huez and that you appreciated your accommodation. We would be very pleased to welcome you once again in our residence l’Ours Blanc. Kind regards, Rémy ZACCARINI General manager of Pierre et Vacances... More 

Forli, Italy
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 8, 2014

The hotel location is really convenient and central, close to the shops and delicious restaurants. The rooms/apartments are small: we had an apartment for 4 people and two of us were in the sitting room. We had a great stay overall though.

Was this review helpful? Yes 1
RelationClientPVR, Directeur général at Pierre & Vacances Residence l'Ours Blanc, responded to this review

Dear guest, We would like to thank your for sharing your experience with us. We are very pleased to read that you enjoyed your stay in Alpe d’Huez. Concerning the size of the apartments I would like to inform you that it corresponds to French standard and the living room is usually considered as a actual sleeping room. We would... More 

London
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2014

We had a great holiday in the Alps, with amazing weather and excellent skiing. The hotel location is really convenient and central, close to the shops, lifts up to the piste, ski hire shop is next door and delicious restaurants. However the rooms/apartments are very small. We had an apartment for 4 people and two of us were in the... More 

Review collected in partnership with Pierre & Vacances Center Parcs

Was this review helpful? Yes 1
Ilkley, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

Very pleased as was a very last minute booking. Staff helpful, clean room and did the job. Bit of a push and shove on the bus on the morning though to get to ski school! Would have been great to have two strawberry buses turning up at peak times.

Review collected in partnership with Pierre & Vacances Center Parcs

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Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2014

We stayed here as a family of 5. We found the apartment to be quite small. We paid an additional €50 to gaurantee a good room, and a view, which we got. The ski room was our biggest complaint, its too narrow and really hard to get your boots on when there are a few people about. The light is... More 

Review collected in partnership with Pierre & Vacances Center Parcs

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