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All 20 L'Alpe-d'Huez accommodations

Pierre & Vacances Residence l'Ours Blanc

3.0 of 5
Avenue des Jeux, 38750 L'Alpe-d'Huez, France
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Pierre & Vacances Residence l'Ours Blanc
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86 reviews from our community

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Date Rating
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 14, 2013

I am kicking myself, as I didn’t research on TripAdvisor this accommodation prior to booking it. Other reviewers have mentioned a lot of the complaints I have with my experience of Pierre & Vacances Residence l’Ours Blanc. Blissfully unaware of their 5pm check-in rule, we travelled through the night to arrive at the resort around 10.30. The staff dismissed our... More

Was this review helpful? Yes 2
Brussels, Belgium
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 20, 2013

As usual you have to calculate with less people what the french apartments officially says. Our "apartment" is perfect for 3-4 people, however its written 4-5! For sure 5 people cannot fit. They told us we have WIFI access for 25€, however it just doesn't work. Extremely slow with very bad signal. When we questioned the staf, the answer was:"ah... More

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See 2 more reviews by d0l0n for L'Alpe-d'Huez

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1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 2, 2013

I have just returned from this terrible accommodation. Originally booked for 2 people and 3 others were later added on. I was assured by Neilson (who treated us like appallingly) that this 1 bedroom apartment was big enough for 5 adults. It is certainly not. I effectively slept on a sofa for 1 week with 2 friends sleeping on the... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 17, 2013 via mobile

We arrived at 12pm only to be told that our room wasn't ready. They told us it could be 5pm. Who knows? But they would text us when it became ready. No text ever arrived. When we finished faffing and went back at 5pm there was another Gallic shrug of the shoulders. Got our rep on the phone and he... More

Was this review helpful? Yes 1
Riyadh, Saudi Arabia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 14, 2013

We booked a larger 6/7 person duplex apartment and were happy with the cleanliness and refurbished accommodation. There were 4 of us (2ad 2ch) and we found the accommodation tight, but sufficient for our needs. More people staying would have been quite difficult with the space on offer, but this is usual for France, so no real complaints. The bathrooms... More

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London, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2012

WONDERFUL! Great value, basic, but newly refurbished – lovely hot powerful showers which never ran out of water, a godsend in –20 deg temperatures!! The best thing about the ours blanc apartments though, was the staff. One of our party went missing on the slopes, and after us having no luck with the police when late that night he hadn’t... More

Was this review helpful? Yes 3
Hamilton, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 13, 2012

We also arrived after travelling with Crystal ski only to find our room wouldn't be ready till 5:30pm, we had been travelling all day! Found a pair of thongs pinned to the wall in the lounge and a huge "dildo" hanging from balcony, we usually take our kid and was first year she wasn't with us, thank goodness! We also... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2012 via mobile

We booked through travel agents, we picked hotel as it stated it had been fully renovated and looked lovely. We arrived at reception which looked promising, new and well decorated. However on allocation to our room we arrived to small bunk beds and an old room that hadn't seen any renovation since it was built. We went back to reception... More

Was this review helpful? Yes 2
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2011

We paid £1456 euros for a very poor quality one bedroomed appartment sleeping 5. The electrical sockets were hanging off the wall and one of the 3 did not work. The light fitting was falling out of the ceiling. There was only a hand held shower with no hook or shower curtain thus soaking the bathroom everytime someone showered. The... More

Was this review helpful? Yes 2
pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
May 3, 2011

Thank you for taking the time to post an account of your stay on Tripadvisor. We are sorry that you were disappointed with the furnishings in your apartment. We have been updating sections of this resort and unfortunately some rooms are in better conditions than others. Alongside this, we accept that our rooms can be on the small side for... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 1, 2011

we stayed here for our ski ing holiday, after driving 700 miles to get there we wasnt able to get in our room til 5.30pm as it wasnt ready. when we finally went to our apartment dissapointing is the only word to describe it.The entire floors and sofas were covered in dog hair as they also let dogs stay in... More

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Additional Information about Pierre & Vacances Residence l'Ours Blanc

Also Known As:
Pierre & Vacances Residence l`Ours Blanc Hotel l`Alpe-d`Huez
Pierre And Vacances Residence l`Ours Blanc
Pierre & Vacances Residence l`Ours Blanc Hotel
Pierre & Vacances Residence L'Ours Blanc France/Rhone-Alpes
Address: Avenue des Jeux, 38750 L'Alpe-d'Huez, France
Region: France > Rhone-Alpes > Isere > L'Alpe-d'Huez
Amenities:
Kitchenette Pets Allowed Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 20 Specialty lodging in L'Alpe-d'Huez
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Residence "Heart of resort"Grandes Rousses area: sun and 248 km of slopes!A renovated residence with comfortable and spacious apartments offering direct access to the rink and shops ... more   less 
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