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Residence Le Cristal de l'Alpe

Rue du Poutat | Avenue de l'Etendard, 38750 L'Alpe-d'Huez, France
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Residence Le Cristal de l'Alpe
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A recent review
3 of 5 stars Reviewed March 30, 2015
Kat882 London, United Kingdom
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59 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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  • Mar-May only
    (14)
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London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 2, 2015

We booked what they call a 6 sleeper for 3 couples to share for a week and it was completely unsuitable. You get 1 double/king bedroom, a bunk bed (presumably for kids) and then a sleeper couch in the tiny kitchenette/lounge. The kitchenette/lounge is so small that they can't fit a dining room table that can seat 6 because then... More 

Was this review helpful? Yes
Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Tabiddy, thank you for your comment concerning your stay in our residence Le Cristal de l'Alpe. We are really sorry that your stay was not as good as expected. I noticed that most of your comment is based on the size of the apartment and the equipment. Please know that we have different size of apartments, from 4 persons... More 

London, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 30, 2015

We arrived late and although we were annoyed by the mess up with transfers this wasn't the fault of the hotel. The apartment was a nice size, but annoying that it has 2 bathrooms but only 1 toilet between 6 people- which wasn't ideal to say the least. The people that slept on the sofa beds got bed bug bites-... More 

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Kat882, First of all, I would like to thank you for your post, which will help other people to have a better idea about our residence. I just would like to add some precisions to your comments. Concerning your apartment for a next time, don't hesitate to call us to let us know that you wish to have an... More 

Featherstone, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 25, 2015

Really fantastic apartments, spotlessly clean, spacious with everything you could possibly need for a self catering stay. Only 500yds from one of the nicest grill restaurants in town, and one of the best, chilled out bars. Super close to a ski lift, and with a lovely spa to relax in at the end of an energetic day on the slopes.... More 

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review
Google Translation

Chère Jaclyn Y, nous sommes ravis que votre séjour au sein de notre résidence ce soit bien passé, et nous... More 

kbh
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 2, 2015

NIce apartments, well kitted out with everything you need. The pool,saunas and steam baths were just what was needed after a day on the slopes. Its our second time staying here and we would definitely come back.

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Hughg, We are glad that you have been satisfied in our residence. Thank you for having shared your personal experience and hope to see you again next winter! Best regards, More 

Nottinghamshire, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 22, 2015

Great central location for, shops, slopes and bars, pretty much everything! Really helpful friendly staff that speak good English! Decent sized apartments that were really clean, comfy and quiet with good facilities including the spa and pool that are fantastic!! Highly recommend Le Cristal de l'Alpe!

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Joe C, we would like to thank you for having taken the time to write a comment on this website. All the team is really happy about your comment, because they always do their best so you spend a very good week inside our residence. This year, we have the pleasure to have an american girl at the reception... More 

London
Level Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 11, 2015

Just a few things to add to what my daughter, Sophiehuts, says in her review. The Cristal de l'Alpe is modern, spacious and comfortable, in a good central location with easy access to the lifts, shops and restaurants. The staff are very friendly and helpful, and the facilities (particularly the swimming pool) are excellent. The 17.00 room availability is an... More 

Was this review helpful? Yes 1
Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear DownHillOnly, as I did for your daughter, I always want to thank you and take the time to answer each comment of our customers who take time to write a description of their stay in our residence. Concerning the inventory, we ask you to fill it in order to be sure that you miss nothing for your stay that... More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

Just got back from a great skiing trip staying at Le Cristal de l'Alpe. The stay here was almost perfect with a few small things that could be improved on. After an early morning flight we arrived here wanting nothing more than a short nap and shower and after being told to come back in half an hour while everything... More 

Was this review helpful? Yes 1
Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Sophiehuts, first of all, thank you very much for your comment on this website. I just would like answer to some of your descriptions. Concerning the arrivals and departure, as indicated on general sales conditions, we give the apartments at 5pm and check out is at 10am, in order that our cleaning teams can make a good job to... More 

Belgrade, Serbia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 25, 2014

Residence is not so close to the pistes, and it is not so clean. But our apartment was nice, clean, modern furnished with good equipped kitchen. We chose the residence because of the SPA,which is undoubted the worst spa we have ever been. Extremely dirty, noisy, crowded, without towels and other SPA amenities. Spa is included to the price but... More 

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Sedmi V, we thank you for your comments on Trip Advisor website. We are really sorry that your wishes was not so good than expected. Concerning the place of the residence, we are in the center of the city, but only at 100m of the first lift which allows you to goes up to the slopes. I take in... More 

Southampton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

We stayed here in July 2013 and again in July 2014. The hotel accommodated us with an on the day booking. The apartments are furnished to the highest standard and the beds are extremely comfortable. The spa facilities are excellent, clean and well kept. The hot water bike wash is fantastic after a long days mountain biking and secure storage... More 

Was this review helpful? Yes 2
Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear Sjaarnaeh, thank you very much for your comment let on this site. We are very happy that your liked your stay. We always mal our maximum for our customers. All the bikes equipments are available every summer for free. Concerning an extra night, it should be possible if the apartment is not rent the week after you. For a... More 

Stirling, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 22, 2014

Great location in ski resort, right in the centre of resort and pretty close to the bucket lift which takes you to the slopes, I enjoyed the ride up each morning. Definitely not ski in or out though. Appt was well equipped albeit small, it was the smallest out of the 3 appts we have stayed in during the past... More 

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Cyrielle C, Gérant at Residence Le Cristal de l'Alpe, responded to this review

Dear T D, We are happy that your holidays were good in spite of some drawbacks. It is true that our access in city center not far from the departure of the slopes is a real advantage for the not skiers, as for the skiers on the return to their ski days. The swimming pool and the Jacuzzi are respectively... More 

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