They don't consider your valid reservation and they give your room to other people at higher price. We've discussing at the reception for 2 hours for having the reserved room or another at the same price and they answer that they don't consider Venere as a valid service and even if the reservation was confirmed by Venere they don't accept it and they wanted to give us a room for about a double price. We travel a lot and we've done a lot of reservation and it's the first time that something like that happens. We couldn't trust in hotels like that, especially as in our case, that we arrives at 11 pm and we expect to find a bed on which to sleep, because the day after we had the travel by car to return home more