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Citotel des Messageries

Certificate of Excellence
rue des Messageries, 17100 Saintes, France
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Citotel des Messageries
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177 Reviews from our TripAdvisor Community

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St Jean D'angely
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Never an issue ,perhaps bolster pillows are a bit dated but minor, hotel, clean, professional and superb location. Have been to this hotel so many times over 30 plus years and always ahead of the game with new ideas.

Review collected in partnership with Citotel Hotels

Helpful?
Thank CelticDragon2013
Duesseldorf
1 review
4 of 5 stars Reviewed 4 days ago NEW

...even for more than 1 night. Easy to reach, located in the middle of lively Saintes and yet quiet enough to secure ones sleep. Very friendly and diligent staff. Plenty of shops, restaurants, historic sites and other places of interest within wlaking distance, including picturesque river Charante.

Review collected in partnership with Citotel Hotels

Helpful?
Thank Karin P
Hilden, Germany
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

nice and very friendly hotel. directly in the centre of Saintes, only a few meters away from the river Charente. I arrived in the middle of the night, but the arrangement of the key via telephone was very easy. the parking garage is limited, but in the evening you can easily find a parking space over there when the shops... More 

Helpful?
Thank Oschausbonn
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Many thanks for this good review ! Your feedback is very important for our team, it's with your help we can improve ourselves ! Our central location offers to our guests a special choice of shops and restaurants within 2 minutes walk. As you said, in case of late arrival (after 9 p.m.), we can organize together your check-in by... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 26, 2015

Excellent location for shops, restaurants and local attractions. On site private parking a definate decision maker when booking. We would have loved to have the time to explore futher local amenities.

Review collected in partnership with Citotel Hotels

Helpful?
Thank mitchinjacaranda
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Dear guest, First of all thanks for sharing your feedback about your stay. Apparently, you really enjoyed our location next to shops and restaurants. We have a garage with limited parking space. It is highly recommended to book this extra in advance. We hope welcoming you next time. More 

taillebourg
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed November 16, 2015

have been in room 16 for 4 days, until November 16th. Dark, humid, not heated, mould everywhere in the 'stylish' bathroom, unfriendly staff. Do not go there if you have any health problems, or if you are not strong enough to get you luggage up to the 2nd floor via a tiny little , winding staircase! no help is offered... More 

Helpful?
Thank rogerrheydt
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Dear Guest, Apparently, your room didn't meet all your expectations. We are sorry to hear that our services have not fully satisfied you. What struck us when we read your comment, very powerfully, was that what a shame it was, at least for all our team, not having the opportunity to find issue. We honestly thought you were enjoying your... More 

Dublin, Ireland
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 8, 2015

Really nice place in the centre of Saintes with secure parking. Staff are very knowledgable and helpful and the rooms are clean and full of caricature. As the hotel is at the centre so Saintes it's well positioned for exploring the city.

Helpful?
Thank Kevin15
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Dear guest, many thanks for your lovely advise. Reading it we can easily understand that you enjoyed your stay with us. As you said our hotel is located near restaurants, shops and pubs. We really hope welcoming you again. More 

London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 27, 2015

Liked nice Coaching Inn in the centre of historic town near to restaurants, shops and historic sites. Disliked staff member on reception in the morning and problems with plumbing. Dislike being forced by Trip Advisor to write reviews in their format and length.

Review collected in partnership with Citotel Hotels

Helpful?
Thank Lindsay123454
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Good afternoon, thank you for your recent feedback. We have taken note with interest of your remarks. Regarding problems in the morning we do apologize for inconvenience this may have caused. We proposed alternative options about plumbing during your stay. Our technician fixed the problem after your check out. We hope to welcome you another time. More 

Dublin, Ireland
Level Contributor
251 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed October 15, 2015

This cosy hotel is excellently situated in the heart of Saintes. Loads of shops and restaurants are just outside the door. The hotel itself is nicely presented, feels safe and was spotless. The rooms were clean and spacious. For me it is not a big problem but I would like to point out this hotel does not have an elevator... More 

Helpful?
Thank Bibabever
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Dear guest, thank you for this lovely comment. Our hotel is located in the city center of Saintes. At the back of the hotel enjoy pedestrian zone. There are a lot of restaurants and cafes. The hotel does not have an elevator yet. We think about it as an essential project. We can offer you accomodation on the first floor... More 

Shepparton, Australia
1 review
5 of 5 stars Reviewed October 13, 2015

Lovely, clean rooms close to cafes and shops. Staff were very helpful and welcoming. Made our reservation online the day before and were very pleasantly surprised that it ticked all our boxes - affordable, neat, clean and central.

Review collected in partnership with Citotel Hotels

Helpful?
Thank RosenLarry
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review
Google Translation

Bonjour, toute notre équipe vous remercie pour votre agréable retour. Nous sommes très heureux de lire votre satisfaction. Comme vous... More 

Gosport
1 review
3 of 5 stars Reviewed August 25, 2015

The hotel is in an excellent location - access to the city centre from the hotel. Hotel facilities are adequate but basic. Hotel staff are knowledgeable and efficient. Hotel is clean. Would benefit from air conditioning, hot food at breakfast and more readily available wifi.

Review collected in partnership with Citotel Hotels

Helpful?
Thank 277marionc
Hôtel des Messa... C, Responsable réception at Citotel des Messageries, responded to this review

Dear guest, thanks for your comment. This is always nice to hear from our guests. As you underline, our hotel is located in the city center of Saintes. Don't hesitate for another stay to ask us a room with air conditionning. Our wifi is available for free in all the hotel. Recently, we impoved our wifi to easier access for... More 

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