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Mercure Calais Centre

34-36 Rue Royale, 62100 Calais, France
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Mercure Calais Centre
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Ranked #8 of 26 Hotels in Calais
A recent review
3 of 5 stars reviewed 2 days ago
Mikey954HighWycombe High Wycombe, United Kingdom
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Wycombe, United Kingdom
Top Contributor
81 reviews 81 reviews
27 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here over a weekend, the lifts didn't work and we were 3 floors up a fairly small staircase, no assistance with luggage was offered. The room was tiny, just enough room to walk around the bed, but the very cold unheated bathroom was a good size. The location is very good, the secure rear car park (15 euros... More 

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London
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed in this hotel for a week whilst on business and it was all ok but the room was small and arranged strangely such that the bed stopped the door opening fully! If you were a larger person this would actually have made getting in and out of the room tricky! Other negatives were the fact that the desk in... More 

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Kings Langley
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very much a mixed bag. Have stayed here before and quite enjoyed it but our room, on this visit, was pretty poor and, in reality, was really a garrett built into the eaves. Small, facing a Piano Bar which flashed powerful lights until 3 am, and with a heating system that was definitely an afterthought. On the plus side the... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Robert, Thank you for sharing your review on Tripadvisor. I note that your stay was disrupted by the presence of a bar, please excuse us. Our hotel located in City Centre, it is very difficult for us to manage this type of inconvenience. Please be aware that our Service quality mercury can be reached at 2424 from the telephone... More 

St Helens, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here as an overnight trip to purchase some wine. We chose this hotel as we knew it would be a good standard and central. Both were correct. Check in was easy, rooms modern clean and just as you would expect. Parking on the street was a little difficult, but if you go down the side streets you will... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Mike, Thank you for taking the time to tell us about your stay at the Mercure Calais Centre, and we are delighted to hear that you have enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We assure you every time you... More 

Dalheim
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There were several reasons why we made reservations at the Mercure Calais Centre – we were looking for a hotel in the middle of Calais with off street parking, close to restaurants and to the ferry port. We were meeting friends who would be arriving on the ferry from Dover. The Mercure ticked all our boxes, and our experiences with... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Bill, Thank you for taking the time to write a comment on Tripadvisor. Your positive remarks we have much affected my staff and myself, and we thank you. We are trying every day to satisfy our customers to make them spend a good stay in our establishment and you have been able to write it down. My team and... More 

Beaconsfield, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 21, 2015

Very pleasantly surprised by the quality of this hotel; and by the staff's friendliness. Good breakfast for 10 Euros, and although the room rate is not the cheapest it is good value if you want a quiet room and peace of mind with a fully laden car in the secure walled car park. The breakfast is so good in fact... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Ian, Thank you for sharing with the Tripadvisor community your review. We strive to give great and impressive service to all our guest and it makes us happy to read that we made your stay an enjoyable one. We look forward to welcoming you back to our establishment, should your travels bring you back to Calais. Once again, thank... More 

london
Top Contributor
65 reviews 65 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 27, 2015

With issues (following a fire) with Le Shuttle, we decided to break our journey back from the Alps to the UK with a stopover in Calais. We booked the Mercure (using the Accor hotel site) from a fuel station somewhere around Dijon. We went for this hotel as it is downtown and would offer better opportunities for a decent meal... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Steve, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More 

Runcorn, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 12, 2015

Fourth time here, nice comfortable rooms/beds etc, it has a private high walled secure car park for 15 euro per night but if you have a car full of stuff it gives peace of mind, relatively good value at around £65 to £85 per night, not eaten here but there is a cracking little pub just opposite that does a... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Phill, We would like to thank you for your positive opinion of our hotel. This comment encourages our team and shows that our efforts are not fruitless. We are pleased to note that our prestation met your expectations. We hope to see you again soon in Calais, Yours sincerely, M.MAZOUZ General Manager More 

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