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All 28 Calais hotels

Mercure Calais Centre

4.0 of 5 Hotel   |   34-36 Rue Royale, 62100 Calais, France
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Mercure Calais Centre
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69%
Ranked #7 of 28 hotels in Calais
A recent review
4 of 5 stars reviewed 4 weeks ago
17review Canterbury, United Kingdom
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221 people have reviewed this hotel

Traveler rating
    51
    97
    46
    21
    6
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28
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36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Canterbury, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We needed somewhere in Calais to stop over for one night and were pleased to find this hotel (after rejecting one we had booked in advance for being dirty!). The Mercure here was very clean and fresh, the staff went the extra mile to be helpful and friendly, which made our short stay very enjoyable. The optional breakfast was plentiful,... More

Was this review helpful? Yes 6
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Mr and Mrs P. Thank you for choosing Mercure Calais Centre on your visit to our city .I am very pleased to see that we met your expectations and you found our location convenient for you. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service... More

England
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed for two nights to top up on wine, French food and some walks on the beach. Staff were very welcoming and gave us coffee when we arrived as we were a little early off the ferry. The room was small but very comfortable and the bathroom was clean and modern, no bath but a good shower. We parked... More

Was this review helpful? Yes 2
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Guests, Thank you for taking the time to write a review on our hotel and we were so pleased to read you enjoyed your stay with us and everything was enjoyable. We would like to make you know that Mercure is commited in a Quality Charter and you can contact this service by calling the 2424 directly from the... More

Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2014

perfect for sleepover when taking the ferry or tunnel across it's in the centre of town and close to all amenities .... car park is pricy for €15, we parked on the street overnight and moved our car before 9am which suited us

Was this review helpful? Yes 2
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Guest, Thank you for your recent review on our hotel and we were pleased you enjoyed our very central and convenient location. We do look forward to welcoming you back again soon. Kindest regards, MAZOUZ Jamila, General Manager More

Northallerton, United Kingdom
Top Contributor
69 reviews 69 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 17, 2014

Another enjoyable stay at the Mercure, very centrally located for numerous bars & restaurants. Clean, well equipped, comfortable rooms, the safe was an additional bonus. Secure car parking at the rear of the hotel, perhaps a little overpriced at 15 euros per night. Buffet breakfast was plentiful & of good quality, no need to rush on a weekend as it... More

Was this review helpful? Yes 2
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Calais Centre, and we are delighted to hear that you have enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We assure you every time you... More

Geelong, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2014

We travelled Europe using Accor, the only problem we had was Mecure Calais Centre. Staff rude. Room was across road from night club which was open all night with flashing lights. We did complain without any satisfaction so beware. All other Accor hotels were great. Rome, Venice, Gratz, Budapest, Prague, Paris, Liverpool, Edinburgh, Certainly a safe way to travel (... More

Was this review helpful? Yes 1
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Accor traveller, I would like to thank you for taking the time to write a comment on the Tripadvisor website. Please receive our sincere apologies for the bad experience you had in our hotel . I confess I don't understand what happened, our staff is recognized to be helpfull and friendly ( I think you read the others comments)... More

Swindon, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2014

We stayed at this hotel several times in the past and now found that it was contemporarily refurbished. The room is equipped with modern lightings and a small coffee machine, along with a nice and clean shower room. The only shame we experienced this time was that a bar across the street was very noisy until 3:00 in the morning(it... More

Was this review helpful? Yes 1
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear Guest, Thank you very much for your wonderful comments. We strive to exceed our customer expectations and reading such a review naturally brings great satisfaction to our teams who share passion for great customer service. We are pleased you were able to benefit from the hotels great location as well as the great service you received from the Reception... More

Leicester, United Kingdom
Top Contributor
75 reviews 75 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 28, 2013

We booked this hotel ten days before our departure from the UK as we knew our ferry would not arrive in Calais until 11pm. It is not a particularly easy place to find in the Calais one-way system and the GPS in our car was totally confused (beware!). However the staff in Reception were charming especially as we had advised... More

Was this review helpful? Yes 2
Jamila M, Directeur général at Mercure Calais Centre, responded to this review

Dear guest, We would like to thank you for your positive opinion of our hotel. This comment encourages our team and shows that our efforts are not fruitless. We are pleased to note that the services in the room and the reception staff met your expectations. We hope to see you again soon in Calais, Yours sincerely, More

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Additional Information about Mercure Calais Centre

Also Known As:
Accor Calais Centre
Address: 34-36 Rue Royale, 62100 Calais, France
Location: France > Nord-Pas-de-Calais > Pas-de-Calais > Calais
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #7 of 28 hotels in Calais
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Calais Centre 4*
Official Description (provided by the hotel):
Ideally located for touring the Opal Coast, the fully-refurbished Hotel Mercure Calais Centre is situated in the city centre, 5 minutes from the ferry terminal and Calais Ville train station.All rooms are spacious and air-conditioned and are equipped with Flat-screen satellite TV, bath and shower and Wi-Fi internet access. ... more   less 
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