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Mercure Calais Centre

34-36 Rue Royale, 62100 Calais, France
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Mercure Calais Centre
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Mercure Calais Centre
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292 reviews from our community

Traveler rating
    68
    125
    65
    26
    8
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35
157
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hartlepool, United Kingdom
Top Contributor
66 reviews 66 reviews
43 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night before the long drag south the following day. It is right in the centre of town, and therefore handy for bars/restaurants. There is on-street parking close by, but I would opt for the secure hotel car park around the back. The hotel receptionist was pleasant and spoke good English, the room was fairly small but... More 

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London
Top Contributor
237 reviews 237 reviews
40 hotel reviews
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall the hotel is nice and clean and the rooms are well appointed. The staff is also very helpful. However we hit two major problems: 1- the air conditionning only worked on the heating setting and not cooling mode. I am sure it is designed to do one or the other and not both but when the weather is predicted... More 

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear guest, Thank you for sharing your review on Tripadvisor. I note that your stay was disrupted by the presence of a bar, please excuse us. Our hotel located in City Centre, it is very difficult for us to manage this type of inconvenience. Please be aware that our Service quality mercury can be reached at 2424 from the telephone... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Taking my parents to Calais for 2 nights , i suggested this hotel to my mum who was organising all. she booked and requested a room that is disabled friendly. i emailed to confirm that this was the case ( both parents would not be able to walk up the stair case ( i stayed here years ago so knew... More 

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MazouzJamila, General Manager at Mercure Calais Centre, responded to this review

Dear Stephen, Thank you for taking the time to write a comment on Tripadvisor. Your positive remarks we have much affected my staff and myself, and we thank you. We are trying every day to satisfy our customers to make them spend a good stay in our establishment and you have been able to write it down. My team and... More 

High Wycombe, United Kingdom
Top Contributor
91 reviews 91 reviews
28 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here over a weekend, the lifts didn't work and we were 3 floors up a fairly small staircase, no assistance with luggage was offered. The room was tiny, just enough room to walk around the bed, but the very cold unheated bathroom was a good size. The location is very good, the secure rear car park (15 euros... More 

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MazouzJamila, General Manager at Mercure Calais Centre, responded to this review

Dear Mikey, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More 

London
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel for a week whilst on business and it was all ok but the room was small and arranged strangely such that the bed stopped the door opening fully! If you were a larger person this would actually have made getting in and out of the room tricky! Other negatives were the fact that the desk in... More 

Was this review helpful? Yes
MazouzJamila, General Manager at Mercure Calais Centre, responded to this review

Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More 

Kings Langley
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 10, 2015

Very much a mixed bag. Have stayed here before and quite enjoyed it but our room, on this visit, was pretty poor and, in reality, was really a garrett built into the eaves. Small, facing a Piano Bar which flashed powerful lights until 3 am, and with a heating system that was definitely an afterthought. On the plus side the... More 

Was this review helpful? Yes
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Robert, Thank you for sharing your review on Tripadvisor. I note that your stay was disrupted by the presence of a bar, please excuse us. Our hotel located in City Centre, it is very difficult for us to manage this type of inconvenience. Please be aware that our Service quality mercury can be reached at 2424 from the telephone... More 

St Helens, United Kingdom
Top Contributor
60 reviews 60 reviews
45 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 9, 2015

We stayed here as an overnight trip to purchase some wine. We chose this hotel as we knew it would be a good standard and central. Both were correct. Check in was easy, rooms modern clean and just as you would expect. Parking on the street was a little difficult, but if you go down the side streets you will... More 

Was this review helpful? Yes
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Mike, Thank you for taking the time to tell us about your stay at the Mercure Calais Centre, and we are delighted to hear that you have enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We assure you every time you... More 

Dalheim
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 26, 2015

There were several reasons why we made reservations at the Mercure Calais Centre – we were looking for a hotel in the middle of Calais with off street parking, close to restaurants and to the ferry port. We were meeting friends who would be arriving on the ferry from Dover. The Mercure ticked all our boxes, and our experiences with... More 

Was this review helpful? Yes 1
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Bill, Thank you for taking the time to write a comment on Tripadvisor. Your positive remarks we have much affected my staff and myself, and we thank you. We are trying every day to satisfy our customers to make them spend a good stay in our establishment and you have been able to write it down. My team and... More 

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