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All 27 Calais hotels

Mercure Calais Centre

4.0 of 5 Hotel   |   34-36 Rue Royale, 62100 Calais, France
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Mercure Calais Centre
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68%
Ranked #7 of 27 hotels in Calais
A recent review
3 of 5 stars reviewed 1 week ago
CliveR Royal Tunbridge Wells, United Kingdom
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  • Reviews (243)
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243 people have reviewed this hotel

Traveler rating
    54
    107
    54
    22
    6
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30
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39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Royal Tunbridge Wells, United Kingdom
Top Contributor
66 reviews 66 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Overnight stay, good central position, staff very helpful. The room was small but with a good shower room. Could do with more condiments enough to make tea or coffee for two people! As they say 'You get what you pay for'

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Toulouse
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night over fete nationale so were delighted to find it so close to the beach to view the fireworks. Our room on the second floor was spotless and the bed extremely comfortable..AC was very quiet.The staff were very polite, speaking English back to our French. No dining room but plenty of restaurants in the vicinity... More

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear "Toulousain" Thank you for sharing with the Tripadvisor community your review. We strive to give great and impressive service to all our guest and it makes us happy to read that we made your stay an enjoyable one. We look forward to welcoming you back to our establishment, should your travels bring you back to Calais. Once again, thank... More

Blackburn, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped one night on the way south, so ideally situated close to ferry port. Reasonably priced. Easy to find with sat nav. Room small but clean and well equipped. Desk staff LOVELY- so helpful! Speak excellent English! Has own parking but needs reservation. Left refreshed and ready for drive south.

Was this review helpful? Yes 1
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Catherine, Thank you for taking the time to tell us about your stay at the Mercure Calais Centre, and we are delighted to hear that you have enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We assure you every time you... More

North West
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were given a tiny attic room, with the smallest double bed in the world. The room was on the third floor with narrow stairs and the lift only went to the second floor. The lift wasn't working at all on our second day. It was a very convenient location for the ferry port, bars and restaurants.

Review collected in partnership with Mercure Hotels

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear costumer, Thank you for taking the time to share your experience on TripAdvisor. We regret that the benefit was not at the height of your expectations and we ask you to accept our apologies. Regarding the size of our rooms be aware, nonetheless, that all meet the criteria for classification 4 ****. Also be aware that, when you experience... More

Gold Coast
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you find yourself having to stay the night in Calais you won't find much of a choice, but this Mercure was not very good at all. Arriving by car, meant that finding a parking place close to the entrance was virtually impossible. This meant that carrying suitcases down the street amongst the refugees that roam the streets not a... More

Was this review helpful? Yes 1
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More

Moscow, Russia
Top Contributor
191 reviews 191 reviews
61 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed June 17, 2014

My friend and I were staying for two nights here. PROs: - central location; - more than reasonable price policy; - clean and comfortable room; - free wifi; - garage; - friendly personnell at the counter; CONs: - poor range of bath amenities and room service menu (working only till 10 pm if I am not mistaken); - no slippers;... More

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Marina, Thank you for taking the time to post your review on TripAdvisor. We regret that your stay has not met your expectations please accept our apologies. Rest assured that the necessary corrective measures will be implemented soon in order to ensure optimum quality level. All the same, we hope to have the pleasure of welcoming you soon and... More

Tauranga New Zealand
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 16, 2014

The hotel is right in the centre of Calais. Of importance if you have a vehicle is the secure parking at the rear. The rooms are small with the bed taking up most of the space. There would be only 300mm between the end of the bed and the desk. The facia on all the furniture is made of metal... More

Was this review helpful? Yes 1
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear customer, Thank you for taking the time to share your opinion about your stay in our hotel. My team and I are very aware of your comments, they encourage us to keep up our efforts so that the benefit we bring you meets your expectations. Waiting for you welcome soon in one of the hotels of the Mercure network,... More

Midlands
Top Contributor
62 reviews 62 reviews
59 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 11, 2014

Hotel in good location on the main road in centre of calais. Check in was fast and efficient but as a platinum member there was no mention of this or benefits. The room was slightly on the small side but adequate, the main fact was it was clean with a good shower and amenities. Last time we stayed here parking... More

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MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear George, Thank you for taking the time to leave a review about your last stay with us. We are delighted to hear that we were able to exceed your expectations and that you had a satisfying time at the hotel. It will be a pleasure to welcome you back for your next trip to Calais. Mrs MAZOUZ Jamila, General... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 31, 2014

Whilst travelling back from Germany to get the Euro-Tunnel found ourselves needing to find a hotel last minute. We found this on www.lastminute.com and as it was 10pm that it was. The hotel is on a main Street in Calais with many restaurants around it, but the hotel is modern, very clean and noise free we was on the first... More

Was this review helpful? Yes 2
MazouzJamila, Directeur général at Mercure Calais Centre, responded to this review

Dear Sir, dear Madam, I am very pleased to read that you enjoyed your stay and found our location ideal. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service they have done so far. We look forward to welcoming you back. Kindest regards, Mrs MAZOUZ Jamila,... More

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Additional Information about Mercure Calais Centre

Address: 34-36 Rue Royale, 62100 Calais, France
Location: France > Nord-Pas-de-Calais > Pas-de-Calais > Calais
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Calais Centre 4*
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Also Known As:
Accor Calais Centre

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Amenities

Bar / Lounge Beach Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Ideally located for touring the Opal Coast, the fully-refurbished Hotel Mercure Calais Centre is situated in the city centre, 5 minutes from the ferry terminal and Calais Ville train station.All rooms are spacious and air-conditioned and are equipped with Flat-screen satellite TV, bath and shower and Wi-Fi internet access. ... more   less 
Number of rooms
41

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