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All 9 Alencon hotels

Mercure Alencon

3.0 of 5 Hotel   |   187 Avenue du General Leclerc, 61000 Alencon, France
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Mercure Alencon
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Ranked #5 of 9 Hotels in Alencon
A recent review
3 of 5 stars Reviewed October 6, 2014
Arthur S Ticino, Switzerland
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135 reviews from our community

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    37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
288 reviews 288 reviews
215 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After a real struggle with fiinding reservations and servicing them it seemed with a change of staff at the front desk that they tried, but really the hotel needs a good refurb. The bed linens are very nice but the carpets, bathrooms and lift all need to be cleaned and made over. Had option for this or other hotel and... More 

Was this review helpful? Yes
Bernard M, Directeur général at Mercure Alencon, responded to this review

Good moning, Thank you for taking time to send us your advise. I am sorry about your check in and i will check with the reception team. We remind you if you have any problem in your room you can contact the manager on duty with the phone in your room dial 2424. Best regards Bernard M. Manager More 

Ticino, Switzerland
1 review
3 of 5 stars Reviewed October 6, 2014

Saturday stopover travelling through France. Could not get in Restaurant next door. Good Breakfast. But not really for leisure. Close to Autoroute but not near enough to City Centre for other restaurants. WiFi reasonable connection.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Bernard M, Propriétaire at Mercure Alencon, responded to this review

Thank you, for taking time to give your advise about our Hotel. Concerning restaurant next door, it's closed sunday night and monday. But we can propose some other adress in town, our reception staff is at our disponibility. Don't hesitate to ask any information. Best regards Bernard Manager More 

England
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 1, 2014

Very good standard of accommodation, clean, spacious, large bathroom, quiet location, large flat screen TV, friendly staff. Would recommend if traveling through France to break up journey. Restaurant is in separate building next to hotel. We didn't use it but eat in Buffalo Grill couple of miles away.

Was this review helpful? Yes 1
Bernard M, Propriétaire at Mercure Alencon, responded to this review

Thank you for your advise, and we hope to welcome you again for a next trip. Best regards Bernard M Manager More 

DONCASTER
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 17, 2014

Like most Brits, stopped here as convenient for motorway. €91 Euros for a room for two without breakfast. That was €11 each so would have been €113 for B&B if we had took the option. We declined breakfast and instead stopped at the Alencon service station a couple of Kms along the motorway for a cheaper option. The Hotel is... More 

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Bernard M, Propriétaire at Mercure Alencon, responded to this review

Thank you, for taking time to give your advise. Regards Bernard M Manager More 

London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2014

Very good hotel if you want to stop on the road from Calais to the West Coast. The hotel has been refurbished to a high standard and the staff are friendly and helpful. There is a restaurant next to the hotel but it is closed on Monday. There is a shopping centre and supermarket close by if you wish to... More 

Was this review helpful? Yes 1
Bernard M, Directeur général at Mercure Alencon, responded to this review

Thank you to taking time to send your advise about our Hotel. We hope to welcome you again. Bernard M. Manager More 

Ipswich, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 8, 2014

The room was clean and there were tea and coffee making facilities, which are always a bonus in France. The lighting in the room was strange as you had to have the main light on in order to put the light on in the bathroom, which can make it difficult if you need to use the bathroom during the night.... More 

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Bernard M, Directeur général at Mercure Alencon, responded to this review

We are sorry about your stay, and we hope to welcome you again to show you how we can be better. Concerning the light in your, you have a general switch next to the door of your your, and each light has his own switch, so you turn on and off independement each light. The advantage to stay in a... More 

Baneuil
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 3, 2014

The quality of this hotel has deteriorated over the past few years. The bedrooms and bathrooms could do with refreshing and a general makeover. We would only ever use it as a stopover and on the next occasion we will look for an alternative in Alencon or another town as a stopover point. Very few staff were on duty either... More 

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Bernard M, Propriétaire at Mercure Alencon, responded to this review
Google Translation

We are sorry that your stay is not satisfied you. And we hope o correct it during your next stay.... More 

Portsmouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2013

The room was spacious and clean with tea and coffee making facilities which can be quite unusual in France. We had stayed at the hotel previously and really enjoyed the dinner at the adjacent restaurant. We ate there again and the food was good but there was only another couple in there therefore it lacked atmosphere. Would recommend hotel and... More 

Was this review helpful? Yes
Bernard M, Propriétaire at Mercure Alencon, responded to this review

Thank you to taking time t o send your opinion about our Hotel. We hope to welcome you again. Best regards Bernard M. Owner and manager More 

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Additional Information about Mercure Alencon

Address: 187 Avenue du General Leclerc, 61000 Alencon, France
Location: France > Normandy > Basse-Normandie > Orne > Alencon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Alencon 3*
Number of rooms: 53
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Also Known As:
Mercure Hotel Alencon
Mercure Hotel Alençon

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