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All 12 Saint-Lary-Soulan hotels

Mercure Saint Lary Sensoria

4.0 of 5 Hotel   |   Jardin des thermes | 18 Route de Soulan, 65170 Saint-Lary-Soulan, France
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Ranked #2 of 12 hotels in Saint-Lary-Soulan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Julie S Davis, California
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180 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Davis, California
Top Contributor
110 reviews 110 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent a few days at this hotel taking in the Tour de France and enjoying the village of St Lary Soulan. The desk staff speak very good english and Ingrid and Samuel especially were very helpful. The food was terrific. The rooms are comfortable, except the heat required keeping the door open. This meant that the revelers outside could... More

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mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Thank you much, we also had a very nice time with you for this splendid event Tour de France 2014.. Hope to seeing you soon. Best regards Rudy Campos Guest relations dept More

Watkinsville, GA
Contributor
18 reviews 18 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 7, 2014

Stayed here during July of 2013 for a bike riding expedition. The rooms were larger than I expected and the food was good. An easy walk from the town center was very nice. But the service at dinner tended to be rather slow and the staff was uneven in terms of friendliness.

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mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Dear guests, A bit surprised by such a long time to post a comment on this page, we're glad you did enjoyed, our situation and surrounding of this nice Pyrenean valley, so popular for cycling along world famous steps of Tour de France. We will inform our restaurant team about your opinion for restaurant service, and ask them to give... More

New York City, New York
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 24, 2014

A comfortable hotel in St. Lary. Helpful and polite staff. Easy check in and check out. Overall satisfied. Beds are comfortable but the pillows are terrible. Hard foam and woke up with a very sore neck. A hotel of this standard should have better quality pillows, ie down or a feather/down blend.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Thank you very much for your comment, we are particularly glad you have enjoyed your stay. bed's equipment in all rooms has been changed, when we renewed the hotel, we do not have this kind of mention usually, we are going to check anyway. Bes regards. Rudy Campos. Custumer's relations More

Godalming, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2013

I have to say that I was very pleased with this hotel. The accommodation was very clean, well presented and very impressive. It was very good value for money and the only fault I can list is there weren't enough staff on the reception or bar (the one girl on reception finished booking us in and then had to serve... More

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mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Many thanks for your feed back about you stay, we are really pleased to see, you enjoyed it. All our team is trained to give priority to guests services, we can have a little ruch sometime and all of us, can give a hand to help otther staff to make sure normal service to guest is well provided. We are... More

pleroma
Top Contributor
66 reviews 66 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 1, 2013

I stayed here one night back in late September 2012. I was hiking on the GR10 from Atlantic to Mediterranean coasts and experienced 48 hours bad weather in the mountains. I was cold, tired and dirty and all my gear was soaking wet. I could not raise anyone to come and open the local gîte d'étape for me so the... More

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mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Thank you very much for your comment, I am sure Guillaume will be glad to receive this compliment. The hospilaty has an other size in our area, your stay has showed it, I am particulrary glad you have find only a service but also a good and personalised help at Mercure Sensoria. Best regards. Rudy Campos. Resp relations Clients. More

Farnham, United Kingdom
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2013

spent fab few days here over half term. hotel perfectly situated for ski lift, ski hire and village. staff all keen to help, with the atmosphere of an individual hotel rather than a chain. large clean practical rooms and generous buffet breakfast. nice atmosphere, pool table and roaring fire at the bar. ski area great for a few days ,... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2012 via mobile

Don't go there. Nobody are professional. For the restaurant the staff didn't get any training. It's like we are in a cirque with many clown around you. Big delay for the food. There is no organisation!!!! Where is the manager!!!! Not is the restaurant to help is staff!!!!

Was this review helpful? Yes 1
mercuresensoria, Directeur général at Mercure Saint Lary Sensoria, responded to this review

Thank you very much to take some time to post this comment, of course we completly agree with you about the quality of our restaurant service last sunday night. I was not in site for some personal reason, to rassure you at the pick season, I am with the restaurant team every night. Our activity is a little bit complex... More

Bath, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 30, 2012 via mobile

I stayed here and had dinner which looked like in nice restaurants but was of low quality. I expected a device to be able to warm the room a bit but even at this exorbitant price they dont provide you with this posibility. The toilet paper is cheap quality. The sensoria therme spa is not hot as I expected actually... More

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mercuresensoria, Responsable relations clients at Mercure Saint Lary Sensoria, responded to this review

Thank you for your comment even if your opinion could be much better, this week end was the very last one of our summer season 2012, hotel is closed now since last sunday night. May be we have missed this appointment, and we are sorry about that, surely weather was not so hot, and heating not conviniant, we have lighted... More

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Additional Information about Mercure Saint Lary Sensoria

Address: Jardin des thermes | 18 Route de Soulan, 65170 Saint-Lary-Soulan, France
Phone Number:
Location: France > Midi-Pyrenees > Hautes-Pyrenees > Saint-Lary-Soulan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Saint Lary Sensoria 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Mercure Sensoria is a unique place in the Pyrénées area, a hôtel with 65 rooms completly renovated. The hotel is part of the big thermal complex : Sensoria Spa, Sensoria Wellness center, and fittness center.2 restaurants, a large terrasse with an imposant BBQ, facing the thermal gardens will invite you for a meal or a drink at summertime, in winter the monumental "cheminée" right in the middle of the bar, will inspire you to read or drink in a really nice and cocooning atmosphere.All the family will enjoy Sensoria Rio, surrounded by a splendid decor, directly inspired by the closest and world famous spanish canyons, water is allways 32° temp, pool is very safe for kids (accepted from 3 months old).Our brand new choice of wellness cares, will give you a lot of ideas to prepare or repair your body. ... more   less 
Number of rooms
65

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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