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Mercure Epinal Centre

13 place Emile Stein | BP 242, 88007 Epinal, France
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1 room 1 guest
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Mercure Epinal Centre
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151 Reviews from our TripAdvisor Community

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Traveler rating
    21
    77
    40
    9
    4
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24
49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (39)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (29)
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Folkestone, United Kingdom
Level Contributor
319 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
4 of 5 stars Reviewed July 26, 2015

We had booked a superior room and we were upgraded to a more spacious priviledged room which was very comfortable with a nice large airy bathroom with bath and shower. The bed was very comfortable and we had as well as tea making facilities a very nice coffee machine a small settee and a table. We did not use the... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you for sharing your feedback about your last stay at Mercure Epinal. It is a real pleasure for all my team and I to notice that all services fully meet your expectation. Next time, do not hesitate to test the Express breakfast priced to 8.00 €... Hope to see very soon in Epinal; Regards More 

2 reviews
5 of 5 stars Reviewed July 26, 2015

I was in Epinal for a week - on a business trip - traveling alone - the hotel is very nice, clean, comfortable, simple, within easy stroll of train station and restaurants, cafes, riverfront, primary roads in and out. Desk and Restaurant Staff were very attentive and friendly - all were comfortable and tolerant of my "frenglish". Room had a... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you very much for this pleasant feedback ! All the staff is working over and over again everyday in order to always offer you the best ! Hope to see very soon in Epinal; Best regards; More 

Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed July 23, 2015

We have been using this hotel for many years and it is always a great experience for our family- Epinal is a beautiful city and the hotel is centrally located by the Mosel river. It has secure parking and is a short walk from restaurants. The rooms are great- The family room is perfect for 2 young children giving two... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you very much for sharing your view regarding your last stay at MERCURE Epinal. It a real pleasure for us to read such good comments! Thank you again for your loyalty ! Hope to see you very soon in Epinal; Regards More 

Dilton Marsh, Wiltshire,
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 9, 2015

A pretty good but standard Mercure-chain city (almost) centre hotel. Strange building layout but negotiable once you've had a wander around. Rooms are neatly and tidily decorated with comfortable beds. Everything is very clean. Staff is professional, polite and very helpful, especially the regular breakfast crew (merci, Mme Denese). Breakfast is Continental-style buffet, lots of it and very tasty. Evening... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you very much for having shared your view regarding your last stay to MERCURE Epinal. It is a real pleasure to reed such good remarks about staff and services; it help us to improve our quality process. Hope to see you very soon in Epinal; Regards. More 

Level Contributor
104 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 27, 2015

In general not too bad, nice staff ( Stephanie and Isabelle) really helpful. Rooms need some refreshing which you've already started apparently. Parking way too expensive given the parking in addition i found the gardens parking within a 5 minute walk which is completely free Paying the swimming pool isn't a good idea especially that the facilities need some renovation.

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Atatouille, Thank you very much for this new feedback regarding your stay to MERCURE Epinal. It is a real pleasure to read such good comments about staff and services. Our swimming pool is open for free from 10.00 am to 12.00 and from 14h00 to 16.00 pm. From 16.00 to 22.30 pm, access to swimming pool, hot tub, sauna... More 

England, United Kingdom
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 16, 2015

Upon arrival we managed to find a parking space over the road from the hotel - which if you can find one is a lot cheaper than staying in the hotel car park! The reception lady was friendly & explained everything well. My room, 230, was right at the other end of the hotel form the lift, which I was... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Ms TISO, Thank you very much for this pleasant remarks regarding your last stay at Mercure Epinal. It is a pleasure to read such good comments about staff and welcome. It help us to improve our quality process in order to always provide you the best. Regarding our WIFI connexion, we just made the required corrections. Hope to see... More 

Chester, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 26, 2015

Well positioned with easy walk to center of town. Had good size refurbished room with large HD TV and kettle etc with good large bed. Complementary (warm) water first night only. Some rooms are small and try for rear of hotel as some traffic noise at front. Restaurant breakfast is good and has fresh orange juice (Couple of times not... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Lotuselanman, Thank you very much for having shared your view regarding your stay at MERCURE Epinal. It is a pleasure to notice that most part of our services pleased you. Your remarks help us to improve our quality process. Hope to see you soon for a next trip to Epinal; Best regards, More 

Pune, India
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 27, 2015

Can't do much about it as no good choice in vicinity. This is just average property. Bare minimum facility. Rooms vary in size.. no consistent. Restaurant (does not serve all days) has limited meal options. Even breakfast menu is static weeks after weeks (I stayed for 3 weeks). Poor wifi - depends on your room location. Overall not a value... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear SandyG9, Thank you for having share your view regarding your last stay to MERCURE Epinal. Your remarks help us to improve our quality process. Our restaurant is open from Monday to Friday; and the room service is available 24h/24. As you mentioned in you remark, we have different kind of room which explain the difference of sizes : Standard,... More 

Huntersville, North Carolina
Level Contributor
123 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed September 2, 2014

The hotel is close to everything in Epinal, so dining and shopping are all nearby with lots of excellent choices. Hotel desk staff is super friendly and helpful and speak very good English (much needed for me). Rooms are small but tidy. Sometimes, I stayed in rooms with a view off the river behind the hotel - not great, but... More 

Was this review helpful? Yes 1
FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you very much for having shared your view regarding your last stay at MERCURE Epinal. It is a pleasure to read such good comments about our staff. The Wi-Fi access is free in the entire hotel; charged only for download and professional messaging service. It is a real benefit to offer our guest the possibility to park... More 

Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed August 31, 2014 via mobile

Having stayed many times before, this is a great hotel in a superb location with excellent staff. But this year the manager has decided to charge hotel guests for the use of the hotel swimming pool.. And not a nominal charge, but €12 per adult and €3 per child. So an hour in the pool cost €30 for my family-... More 

Was this review helpful? Yes 1
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