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Mercure Epinal Centre

13 place Emile Stein | BP 242, 88007 Epinal, France
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Mercure Epinal Centre
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Ranked #4 of 17 Hotels in Epinal
A recent review
4 of 5 stars Reviewed April 16, 2015
Dyetiz England, United Kingdom
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133 reviews from our community

Traveler rating
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    36
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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England, United Kingdom
Top Contributor
98 reviews 98 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 16, 2015

Upon arrival we managed to find a parking space over the road from the hotel - which if you can find one is a lot cheaper than staying in the hotel car park! The reception lady was friendly & explained everything well. My room, 230, was right at the other end of the hotel form the lift, which I was... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Ms TISO, Thank you very much for this pleasant remarks regarding your last stay at Mercure Epinal. It is a pleasure to read such good comments about staff and welcome. It help us to improve our quality process in order to always provide you the best. Regarding our WIFI connexion, we just made the required corrections. Hope to see... More 

Chester, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 26, 2015

Well positioned with easy walk to center of town. Had good size refurbished room with large HD TV and kettle etc with good large bed. Complementary (warm) water first night only. Some rooms are small and try for rear of hotel as some traffic noise at front. Restaurant breakfast is good and has fresh orange juice (Couple of times not... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Lotuselanman, Thank you very much for having shared your view regarding your stay at MERCURE Epinal. It is a pleasure to notice that most part of our services pleased you. Your remarks help us to improve our quality process. Hope to see you soon for a next trip to Epinal; Best regards, More 

Pune, India
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 27, 2015

Can't do much about it as no good choice in vicinity. This is just average property. Bare minimum facility. Rooms vary in size.. no consistent. Restaurant (does not serve all days) has limited meal options. Even breakfast menu is static weeks after weeks (I stayed for 3 weeks). Poor wifi - depends on your room location. Overall not a value... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear SandyG9, Thank you for having share your view regarding your last stay to MERCURE Epinal. Your remarks help us to improve our quality process. Our restaurant is open from Monday to Friday; and the room service is available 24h/24. As you mentioned in you remark, we have different kind of room which explain the difference of sizes : Standard,... More 

Huntersville, North Carolina
Top Contributor
119 reviews 119 reviews
51 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed September 2, 2014

The hotel is close to everything in Epinal, so dining and shopping are all nearby with lots of excellent choices. Hotel desk staff is super friendly and helpful and speak very good English (much needed for me). Rooms are small but tidy. Sometimes, I stayed in rooms with a view off the river behind the hotel - not great, but... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear guest, Thank you very much for having shared your view regarding your last stay at MERCURE Epinal. It is a pleasure to read such good comments about our staff. The Wi-Fi access is free in the entire hotel; charged only for download and professional messaging service. It is a real benefit to offer our guest the possibility to park... More 

Top Contributor
76 reviews 76 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 31, 2014 via mobile

Having stayed many times before, this is a great hotel in a superb location with excellent staff. But this year the manager has decided to charge hotel guests for the use of the hotel swimming pool.. And not a nominal charge, but €12 per adult and €3 per child. So an hour in the pool cost €30 for my family-... More 

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Beer-Sheva
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 21, 2014

stayed single at double room for 2 nights during business trip. The room was big enough and had all necessary facilities for a confortable stay. Coffee/tea corner, big flat screen TV, 2 big windows, aircondition (old and noisy), minibar. Good view to Mosell river. The best were excellent hot buffet breakfast served by very nice old lady who helped out... More 

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FRANCOISE R, Responsable réception at Mercure Epinal Centre, responded to this review

Dear Tultul, Thank you very much for sharing your feeling regarding your stay in our hotel. We are always trying to please our guests and all your comments help us. I hope to welcome you soon in Epinal for a next trip. Best Regards, Stephanie More 

New York City, New York
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 17, 2014

There's nothing really wrong with this hotel. It's just that nothing really stood out. It was plenty clean, the service was very good and it was close to everything you need in Epinal. Aside from that, the room was basic and the wifi was a little spotty.

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear LAMONT S, Thank you so much for having shared your views with the Tripadvisor community about your stay in our hotel. It is a pleasure to note that most part of our services pleased you. Your comments help us to improve our quality process. Regarding our internet connection, I just notify it to my provider in order to resolve... More 

Dusseldorf, Germany
Top Contributor
61 reviews 61 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 16, 2014

I stayed as part of a group of friends on tour, for three nights. The staff were entirely friendly on all fronts, and this always makes the difference. The room was clean and well-equipped, although some details will soon need renovation - the bathroom door had seen better days. Breakfast options are many, with a more expensive restaurant option which... More 

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FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear Novindcha, Thank you so much for sharing your view on your stay in our hotel. We are glade to notice that most of our services pleased you. It is a real pleasure for me and my team to read such good comments. Regarding our Spa, we try to satisfy the most guests we can. The exclusive access to our... More 

Grenoble, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2014

I don't know if they have different room (new and old ones) but the price we paid was not correct for our stay. Very old room and furniture, smell of tobacco and dust, poor bath room (from the 80's?), WC not fully functional. Disappointing, Parking is 12.50 euro extra, access to the swimming pool/sauna is again 12 euros. Breakfast again... More 

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Travelers are raving about these Epinal hotels

Top Contributor
65 reviews 65 reviews
48 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 15, 2014

12.50 euro for the parking. 12 euro the swimming pool. Why while we pay the hotel like 129 euros per night! Hotel was ok though but next time I'll park my car outside. And Tvs on first floor are so bad!! They're changing them now I guess. But started by 4th floor. Anyhow a bit expensive. But not bad ;)

Was this review helpful? Yes
FRANCOISE R, Directeur général at Mercure Epinal Centre, responded to this review

Dear ATATOUILLE, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. Our hotel being located in the city center, it is a real benefit to offer our guests a car park secured and watched 24h/24. This service is of course on demand of the guest.... More 

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