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Hyatt Place Johns Creek

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11505 Medlock Bridge Road, Johns Creek, GA 30097
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Hyatt Place Johns Creek
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Hyatt Place Johns Creek
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87 reviews from our community

Traveler rating
    32
    25
    16
    8
    6
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25
10
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (24)
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Pittsburgh, PA
Top Contributor
123 reviews 123 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here with my family. Make it my entire family, as we were in the area for a wedding! To me, the hotel was just OK. Nothing really bad for me personally, but nothing to stand out and make me stay here again. This was my first experience with a Hyatt Place, but I stay in numerous hotels of... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

Place and room was very nice and comfortable. Breakfast needs a lot of improvement. At the time we attended, there was no coffee or creamer, no clean plates, and most of the food needed refilled. I hope that this was not the norm.

Review collected in partnership with Hyatt Hotels

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Atlanta, Georgia
Top Contributor
106 reviews 106 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

For a local business association, Hyatt Place Johns Creek is just the ticket. We had our monthly networking meeting there tonight. In the past, we have had lunch meetings as well as evening meetings. In every case Hyatt Place has always provided exceptional, professional service. Food is prepared on-site. Staff is always on-the-spot. And the facility is very nice. No... More 

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day DonK777, Thank you very much for taking the time to post a review regarding your stay with us. We appreciate the wonderful comments on our staff and hotel. We will continue to make sure we provide the best service and hotel possible so that your next stay will be even better than your last. Again, thank you very... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Nice view behind the property with a lake you can walk around. Bed and pillows were very comfortable. The breakfast fruit was very dry, but the breakfast sandwiches were okay. I'd rather eat off property overall. Room was cozy, but the shower head was very mildewey and the shower would soak the bathroom floor. Staff was pleasant. Next time I'll... More 

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day Tawyna S, Thank you for posting a review regarding your stay with us and we appreciate the compliments on the staff. We will certainly focus on the concerns you expressed that made your stay leaving you with the desire to seek other options in the future. We strive to be better than average and you letting us know... More 

southern california
1 review
1 of 5 stars Reviewed 2 weeks ago

Greeting/Checkin with attitude Room 1 AC stuck on, stained carpets, smelled, moved to Room 2 door handle inoperable . Bailed out after one night of 3 night stay. Hyatt Gold Diamond so I know Hyatt Places

Review collected in partnership with Hyatt Hotels

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day dn43001, Thank you for posting a review regarding your stay at our hotel. I apologize for the greeting at check in and the issues you experienced with rooms. Please know that this is not our standards, the issues and concerns you expressed will be addressed with our team. It is our goal to always provide our guest with... More 

Miami, Florida
Top Contributor
91 reviews 91 reviews
66 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They had the wrong date on our reservation, luckily I had a print-out of it with me that showed they were wrong. It still took nearly an hour just to check in, only the hotel repair man was on duty when we arrived and he didn't know how to process a registration. Front desk is understaffed. After nearly an hour... More 

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day KPBoulder, Thank you for posting a review regarding your stay with us. I appreciated the opportunity to speak with you while you were here to address your concerns. Your concerns and experience was addressed with my desk staff as well as with my maintenance staff. We reviewed procedures of what to do in the future when a guest... More 

West Columbia
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Girlfriend and I were spending the weekend in the area. I went for a bike ride early in the morning. My girlfriend got up to get breakfast but forgot her key. She asked the desk clerk if she could let her in the room. The desk clerk said she could not let her in because he last name did not... More 

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day John K, Thank you for posting a comment regarding your experience at our hotel. I apologize for the issue your girlfriend experienced with my desk clerk. There are procedures that are put in place when a guest locks themselves out of their room so that we protect the guest and the items that are in that particular room.... More 

Boston
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here one night for business. Beyond the fact that the layout of the room is not practical (very small bathroom with difficult access, hardly any closet room and what exist is not easily accessible etc.) the number one problem is the cheap and unclean fell of the rooms. nothing was really clean and the worst was insect walking around... More 

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day JARBoston, Thank you for posting a review regarding your experience at our hotel. I truly apologize that your stay was not a pleasant one. It is our goal to provide the best service and experience possible when our guest stay with us. We will review each of your concerns and address them so that in the future other... More 

Milledgeville, Georgia
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall stay was ok.. Light next to bed kept 'flickering" even when turned off and the bathroom door was so close to the toilet you couldn't shut the door. Prices are too high for a group rate for one night.

Review collected in partnership with Hyatt Hotels

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Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day NotHappy2011, Thank you for posting a review regarding your stay at our hotel. We appreciate your feedback and will certainly look into the issue with the light flickering. Although we can't change the layout of our rooms. We certainly want to make sure everything in the room is working properly and that we provide our guest with the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

Spacious rooms with very little functionality since there is no way to separate them. Even the TV location is absurd - doesn't belong to any room - stuck in the middle. The bathroom is so tiny - smaller than the one we had on our last cruise. One wash basin outside the bathroom. The entrance to the bathroom is quite... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Donna L, General Manager at Hyatt Place Johns Creek, responded to this review

Good day yefims2015, Thank you for posting a review regarding your stay at our hotel. I apologize that our room size and layout didn't meet your expectations. Although we can't change the layout of the room, it is our goal to always provide our guest with a clean room and great service. We appreciate your feedback and we will share... More 

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