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Best Western Paris CDG Airport

4.0 of 5
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1 Allee du Verger, 95700 Roissy-en-France, France
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Best Western Paris CDG Airport
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Ranked #16 of 28 Hotels in Roissy-en-France
A recent review
4 of 5 stars reviewed 3 weeks ago
GabeandSheina
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350 reviews from our community

Traveler rating
    48
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    82
    35
    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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    (59)
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    (128)
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    (85)
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    (78)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In parsi for one night. Showed up very late but the concierge insisted on making us Cappuccinos then helped organize a late night trip into paris. Overall the rooms were nice and the location was close to airport, but what really set it apart was the exceptional service.

Was this review helpful? Yes 2
Michel H, Responsable relations clients at Best Western Paris CDG Airport, responded to this review

Dear Guest, We are pleased to read that we assisted you efficently. Your heartfelt words will be shared with the resident manager and his team. Your compliments inspire us to continually provide and improve the level of service that guests have come to expect. We hope to see you soon here at Best Western Paris CDG Airport. Kindest regards, More 

Tallinn, Estonia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Once again, Best Western CDG (despite the name) carries all stereotypes, considering with France - the hotel room is quite an tired, paint is scratched, some screws are missing from door lock and after 12 PM nobody answers the phone in reception. And if you ask reception to call you taxi, you need to multiply time they say with 3.... More 

Was this review helpful? Yes 2
Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Good hotel. But if they want to offer some additional service, I'd suggest that they do it with more perfection... We were three and got only one pair of slippers, so we asked the reception to give us 2 more. They said they will have a person in charge delivery them to our room but nobody came till the last... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Brussels, Belgium
Top Contributor
90 reviews 90 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed January 25, 2015 via mobile

The hotel is easily accessible from CDG terminal 2 via de hotel shuttle. The building has past its best years and needs some improvement on different fronts. A lot of internal noise in the hotel, we were on the 2th floor. Bathrooms are old fashioned, the reception area is not really welcoming, the breakfast area is too small and over... More 

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Sacramento, Ca
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

Everything was great. Service was good and the front desk was helpful and knowledgeable regarding surrounding area and dinner options. Free shuttle is available to and from hotel. Price is pretty high assuming breakfast isnt included. The breakfast selection was good. It was a mixture of american and french selections. It is located in walking distance to plenty of restaurants.... More 

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Michel H, Responsable relations publiques at Best Western Paris CDG Airport, responded to this review

Dear Madam, We thank you for your comment and special mention to the front desk team and the buffet breakfast. Your compliments inspire us to continually provide and improve the level of service that guests have come to expect. We hope to welcome you soon here at Best Western Paris CDG Airport. Kindest regards, More 

Basildon, United Kingdom
2 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 7, 2015

I stayed here with my partner over new years on a tour, the hotel room itself was very nice and the rooms were well cleaned The breakfast was ok for me, but as it was a continental only and my partner is a celiac and could not have most of the food. the food its self looked like it had... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2015

Having been caught out by the weather and missed our flight from Grenoble we decided the best way home was to overnight in Paris and fly home the next day. When we checked in we were exhausted from travelling all day and the Duty Manager (we think his name was Namar) kindly upgraded us to an executive suite with free... More 

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Michel H, Front Office Manager at Best Western Paris CDG Airport, responded to this review

Dear Guest, We wish to thank you for your comment! Your compliments inspire us to continually provide and improve the level of service that you have come to expect. Your heartfelt words and special mention of my associate will be shared with the general Manager and his team. We look forward to welcoming you again at Best Western Paris CDG... More 

paris, France
1 review
4 of 5 stars Reviewed January 2, 2015

This is good hotel with the typical trappings of a hotel in this class. It was comfortable, but not luxurious by any means. This hotel was supposed to be a 4 star hotel, but it seems more like a 3 star in many ways. I would rate it higher if there items like toothbrushes, combs, and other toiletries that were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Michel H, General Manager at Best Western Paris CDG Airport, responded to this review

Dear Guest, We thank you for taking the time to share your stay experience at Best Western Paris CDG Airport! Please accept our apologies as we failed to reach your full expectations. However, we took well noted of your comments, and be assured that every effort will be done to avoid such an uncomfortable situation. Do not hesitate to contact... More 

Redwood National Park, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

Very clean, very friendly staff, good food in restaurant. Very convenient to airport. Beds are very comfortable & nice linens. In-room tea & coffee & cookies. Wide variety of foods on dinner menu & dinner buffet is varied & mostly good. The main dishes in buffet were a bit bland & more institution tasting, but the side dishes, salads, etc.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Michel H, General Manager at Best Western Paris CDG Airport, responded to this review

Dear Guest, We thank you for taking the time to share your experience during your stay with us! Your compliments inspire us to continually provide and improve the level of service that you have come to expect. We took well noted of your remark concerning the buffet and I will coordinate it with the chef. Please feel free to contact... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 4, 2014

Stayed here for two nights with tour group. The front desk staffs were not friendly at all, the staff at restaurant was unfriendly either. Fruits at restaurant were not fresh. When I first got inside the room, the bath tub was wet and found few pieces of hair, dirty! However, the bed was comfortable and good size of room. On... More 

Was this review helpful? Yes
Michel H, General Manager at Best Western Paris CDG Airport, responded to this review

Dear Guest, I would like to extend my sincerest apologies for this unusual situation. We appreciate and value your feedback. Please be assured that I will coordinate with the respective head departments to avoid this unpleasant experience. With our reiterated apologies, please believe that we are always seeking to provide a high quality of service that our guestes have come... More 

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