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Hyatt Regency Paris Charles de Gaulle

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351 av du Bois de la Pie, 95912 Roissy-en-France, France
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Hyatt Regency Paris Charles de Gaulle
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672 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Rochester, MN
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel was not quite what I expect from a Hyatt. We stayed 8 nights. The first two had to ask for the room to be cleaned. The housekeeping staff sometimes left coffee, tea, and sugar, sometimes not. The hallways were dirty - there was a paperclip on the carpet by the elevator on the day we arrived, and it... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear guest, Thank you for sharing your experience on Tripadvisor, although I was very sorry to read that you were disappointed with our hotel. Let me assure you we are very attentive to the cleanliness of our hotel, which is why I have personnally taken this up with the housekeeping manager. I hope you will give us the opportunity to... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Had a single night here before a flight back to the U.S. The hallway floors were not clean and had the smell of mold. The bathroom tile had mildew. The rest of the room was clean, but the AC was only headway working. The hotel is in the flight path and you do get a plane landing every five minutes... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear Joshua, Thank you for taking the time to share your experience on Tripadvisor. it is indeed important for us to receive our guest feedback so that we can improve our quality of service. I was sorry to read that you were disappointed during your stay and I have noted your comments on the room. I have personally taken this... More 

Amman Governorate, Jordan
Contributor
16 reviews 16 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at the Hyatt Charles de Gaulle with 7 other members of my family. From the moment that we arrived to the hotel till the moment we checked out we were really taken care of. The staff were just wonderful and very well trained. We had dinner one evening and the food and service was... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear guest, A warm thank you for taking the time to share your experience on Tripadvisor. It was a pleasure to welcome you and your family at our hotel and I am glad to see that you enjoyed your stay as well. I will make sure to share your comment with the team and especially with our Chef David Nys... More 

Gurgaon, India
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Modern and contemporary it spells luxury and exclusivity in various facilities running through the hotel. Its 388 guest rooms & suites (including 101 twin rooms) and meeting spaces are augmented by the latest technology and interesting dining and recreation options.

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear Rupali, A warm thank you for taking the time to share your experience on Tripadvisor. I was happy to see you again and I hope I will have the pleasure to welcome you again soon. Best regards, Yann GILLET General Manager More 

Vadodara
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

As you come out of the airport take "Silver" shuttle service to the hotel and it drops you to the hotel. Nice clean quiet with nice decor and delicious spread of breakfast. You can inquire for the timetable of the shuttle service from the concierge. Quick check-in, friendly staff and nice quite rooms. You wouldn't realize you are in airport... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear guest, Thank you very much for taking the time to share your experience on Tripadvisor. I was glad to read that you enjoyed your stay with us and the services we offer. Indeed we consider that the proximity to the airport should be an asset but not a reason to compromise on our quality of service, which is why... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best in the area at the airport the Best part is the staff super friendly and helpfuL EXCELLENT Room clean comfy and spacious transfers and shuttles transportation in general very good just keep in mind that the metro to downtown cost 20 each person each way very expensive but it worth it only down side a funny smell in the... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear Mauricio, Thank you very much for sharing your experience on Tripadvisor and for your kind words of appreciation. I was very glad to read that you enjoyed your stay with us and the transfer services we offer. But I was sorry to read your comment on the corridor smell and I have shared this with our Technical Director. I... More 

Exeter, England, United Kingdom
Top Contributor
61 reviews 61 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here as attending a meeting in the hotel. Hotel is standard for the chain, although with some interesting touches - a "campus" area with a small sitting and library area on the mezzanine floor and a hammock and helicopter chair (v comfortable) in the foyer area Generally of the standard expected for this chain, but the restaurant was expensive... More 

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear guest, Thank you very much for taking the time to give us feedback on Tripadvisor. It is indeed very important for us to ensure we improve constantly our quality of service. I was glad to read that you enjoyed our stay with us, in spite of the "little quirks" that I have taken note of. I was also very... More 

Rockville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to acknowledge the wonderful staff at the Hyatt CDG. Edouard Sandrine helped me to set up a special event during my staff, and he exceeded by expectations! Great meeting space, great food.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear Elaine, Thank you very much for taking the time to share your experience at our hotel and to acknowledge our team. I will make sure to share your comment with Sandrine and Edouard who, I am sure will appreciate this kind attention. I hope we will have very soon the pleasure to welcome you again. Best regards, Yann GILLET... More 

Santa Rosa, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We booked an overnight at the Hyatt with gold passport points. The staff were very friendly and professional, the room was in great condition and comfortable. The piece de resistance is the e-car which you can arrange to take you to your terminal as an alternative to the shuttle bus

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear guest, Thank you very much for taking the time to share your experience on Tripadvisor and for being a loyal guest of Hyatt. I was pleased to see that you enjoyed your stay with us and the care our staff took of you. I was also glad to learn that you liked our Green car service which is indeed... More 

Florida, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Careful about items you didn't eat or order being placed on your bill. TV checkout doesn't work. when i asked for my bill upon checkout there were items on there that i had not ordered. the front desk person took too long to sort them out that I missed my bus ride to the airport. secondly even after tell them... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
ygillet, General Manager at Hyatt Regency Paris Charles de Gaulle, responded to this review

Dear John, Thank you for taking the time to share your impressions on Tripadvisor. Our guests feedback is indeed very helpful to improve constantly on the quality of our service. I was very sorry to read that you had a disappointing experience with us and encountered difficulties with your bill. I have taken note of your comment and personally taken... More 

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