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Hyatt Regency Paris Charles de Gaulle

4.0 of 5
351 av du Bois de la Pie, 95912 Roissy, France
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Hyatt Regency Paris Charles de Gaulle
Ranked #16 of 30 hotels in Roissy
3.5 of 5 stars 249 Reviews
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249 reviews from our community

Traveler rating
    68
    84
    59
    23
    15
See reviews for
Families
31
 
Couples
55
 
Solo
35
 
Business
84
 
What travelers say
  • Shuttle buses(9)
  • Very good(7)
  • Next morning(4)
  • Taxi driver(3)
Date Rating
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2012

On a recent stay, and noticing a change in the staffing from my usual friendly "team", there was indeed a change in service standards at this hotel. Food in the bar/lounge was limited in choice and, when served, was not cooked properly (Dorade fish dish). The breakfast service was poor, there being no bowls for fruit or cereal, no glasses... More

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See 3 more reviews by Sogoesit for Roissy
Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
May 24, 2012

Dear Sogoesit I would like to thank you for your loyalty and for having taken the time to share your experience via TripAdvisor. I was very sorry to hear that you did not enjoy your last visit especially due to our Customer service. I have shared your feedback with our Team as I can ensure you that it is our... More

Boston, MA
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

Stayed the night before an early flight out, and was quite disappointed. Hyatt Gold member, chose with the expectations that usually come with Hyatt (the 2 star rating is judged against what I have come to expect from Hyatt). Nobody at check in, my pregnant wife had to get a luggage cart on her own when we pulled up. Eventually... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
May 15, 2012

Dear dd0443, We would like to thank you for having chosen the Hyatt Regency Paris Charles de Gaulle for your last visit and for having taken the time to share your experience via TripAdvisor. Let me first congratulate you and your wife for your futur birth!! Following your Stay, I was really sorry to learn about the experience you had... More

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Vancouver USA
Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 25, 2012
1
person found this review helpful

We stayed one night before an early flight out of CDG. The first room we were assigned was a smoking room which smelled just horrible. The front desk was kind enough to send a porter to move us. The second room had a breathable atmosphere and was quiet, but became unbearably warm overnight. We turned down the thermostat until it... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
May 2, 2012

Dear EWT4, Let me thank you for sharing your experience on TripAdvisor. I was very sorry to learn about the situations you had with the room condition and I have shared your feedback with the different concerned Departments. Please accept my most sincere apologies about this Situation. I really hope that this experience will not affect the trust you have... More

New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2012
2
people found this review helpful

Thanks to my Hyatt points my wife, daughter and I were able to spend a night at this beautiful, modern hotel before flying home from a Parisian vacation. Regular prices for rooms, food and drinks are definitely designed for people on expense accounts, but if you've got the moolah or points its a gorgeous facility and the service is top... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 18, 2012

Dear Tom Hessen, Thank you very much for taking the time to share your experience on TripAdvisor. I am happy to learn that your wife, daughter and you enjoyed your stay in our hotel and I have shared your great feedback with the Team. Thank you again and we all hope to have the pleasure to welcoming you back very... More

Soleuvre, Luxembourg
Senior Contributor
31 reviews 31 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 16, 2012
2
people found this review helpful

stayed one night to visit the expo (2km away). no shuttle provided by the hotel even though was a very important expo. they called a taxi, we were 2min late and the driver didnt wait, so had to call another one and waited 10min! plus parking for our car at the hotel was very expensive!! receptionist girl at check-in was... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 18, 2012

Dear Ramscubora, Thank you for sharing your experience about your recent stay with us. I am really sorry that you did not enjoy your stay on this occasion and I have noted your different comments. Regarding your comments about the rooms, our first level is called “Deluxe” and if you pay a supplement, you then enjoy the Regency Club Room... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2012
2
people found this review helpful

This was my second visit to this hotel as a diamond member. Its worth becoming diamond because at this hotel, you get free alcohol, snacks as well as internet in the lounge. Its a great location to either walk to Roissy or catch the free shuttle to the airport and go downtown. Perfect hotel for the business traveller!!!!! More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 16, 2012

Dear Murunner2000, Thank you so much for your great feedback, I am really happy to read your nice review. I am glad that you have enjoyed your Stay for your second visit and especially the Shuttle Service to the Airport and the service in our Regency Club. For your information, we have also a daily bus from the Hotel which... More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 29, 2012
2
people found this review helpful

Great choice for an early morning flight. Clean and modern, and also very quiet. I broke my ankle during my vacation, and the staff was ready with a wheelchair as I came into the hotel. Everyone on staff was friendly and accomodating. I selected this hotel because it had a restaurant and I didn't want to have to eat out.... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 16, 2012

Dear PMKF, First of all we would like to thank you for taking the time to share your feedback following your visit at the Hyatt Regency Paris Charles de Gaulle. I am happy to learn that you have enjoyed your stay in our hotel and I have shared your comments to our Team. Thank you again for your feedback and... More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 20, 2012
3
people found this review helpful

Pluses. Exceptional concierge service and checkin welcome Pleasant club lounge but limited food and beverage selection The airport BUS efficient and friendly. Complimentary late 6pm checkout provided simply because they could do it, which was greatly appreciated Minuses. No electric jug in rooms and when requested was provided with attitude and an argument. WHY? Especially when no bottled water is... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 3, 2012

Dear Whereswally 2010, Thank you for taking the time to share your experience on TripAdvisor. I was really sorry to learn about the experiences you had in our Hotel and I really would like to express my sincere apologies about the level of service you described in our Restaurant. I have shared your important feedback with the food and beverage... More

London, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 19, 2012

Hyatt CDG is a typical airport hotel located in the middle of nowhere. The staff is polite however you get the feeling the time flies there slower... The room was nice however a few things need improving: air condition - it's only loud but does not cool the room at all. The houskeeping did not pay attention to details like... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 3, 2012

Dear KRascal, Thank you for taking the time to share your experience on TripAdvisor. I was really sorry to learn about the experiences you had with the details of cleaning of your room and the air conditionning. Please accept our most sincere apologies as these situations fall clearly short of the high level of service and standards that we set... More

Oviedo, Spain
Senior Contributor
30 reviews 30 reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 24, 2012
3
people found this review helpful

I stayed at Hyatt Regency during a flight connection in CDG and I was impressed by some details of this hotel: the lobby is amazing, the atmosphere of the bar, the fountain, the restaurant...Room was really big, with a king-size bed and a big flat TV; I ordered dinner trough room service and, even though it was very expensive (7... More

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Gautier Py, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review
April 3, 2012

Dear Andy_iq, Thank you for taking the time to share your review following your recent stay at Hyatt Regency Paris Charles de Gaulle I am delighted to learn that you have appreciated our atmosphere and your Stay in general. It is our utmost priority to make sure our Guests have a nice experience and a comfortable stay. The Team and... More

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Additional Information about Hyatt Regency Paris Charles de Gaulle

  • Hyatt Regency Roissy
  • Hyatt Regency Hotel Roissy
  • Hyatt Roissy
  • Roissy Hyatt
Address: 351 av du Bois de la Pie, 95912 Roissy, France
Price Range: $$

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Hyatt Regency Paris Charles de Gaulle
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