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Mercure Paris Roissy Charles de Gaulle

4.0 of 5 1 Allee du Verger | Restaurant Pays de France, 95700 Roissy-en-France, France
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Mercure Paris Roissy Charles de Gaulle
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Mercure Paris Roissy Charles de Gaulle
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470 reviews from our community

Traveler rating
    82
    218
    114
    40
    16
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65
163
67
135
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (470)
  • Mar-May only
    (109)
  • Jun-Aug only
    (164)
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    (103)
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    (94)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

They did not have my reservation, they interrupted my dinner which was less than satisfatory, their staff behaves as if they were ROBOTS and have no cue to handle situations that are not "BY THE BOOK"!

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Sydney, Australia
Top Contributor
202 reviews 202 reviews
47 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

well located in the village near the airport, the hotel is clean, safe and quiet. The staff is nice and efficient, although the service at the abr was a bit slow and not smiling much. Anyway, a good stay on the whole.

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Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear client. I am pleased you enjoyed your stay with us. Thank you for this good commentary about our staff and hotel. I informed our Restaurant Manager about the inconvenient you met at the bar. Do not hesitate to give me more detail at h1245-RM@accor.com Best regards Alexandre LEGAT More

Perth, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

En-route home 3rd Mercure stay in 3 weeks. Arrived typically tired. Looking forward to a refreshing Dry Martini a relaxed meal before turning in. Silly me and my expectations of this establishment, that enjoys and claims 4 Stars. Booked in, having pre-paid. Obliged to sign form for room, drafted fully of course in French. Lovely language but what did it... More

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Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear Laurie C I am sorry that the service did not meet your expectations, and I beg you to accept my sincerest apologies. I checked your invoice, and I did not found any information regarding a breakfast charged. The amount charged was only for your room and city tax. Do not hesitate to contact me directly to give me more... More

northumberland
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 30, 2014

we spent an overnight stay here in Paris on our way home from Switzerland. our room was immaculate, bed very cosy and clean. we were only here overnight and did not have an evening meal here but other English guests that had booked here gave good reports of the meals. after we had been downtown to eat out, we returned... More

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Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear earlybird66, Thank you for your commentary following your stay at Mercure Paris Roissy CDG. I am pleased that you spent a good night, and enjoyed our rooms and staff. Thank you for your message about our restaurant, I hope you will have the time to test it on a next stay. Best regards Alexandre LEGAT More

St. John's, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2014

We spent our last night in France here, and it was a really good experience overall. The check-in was extremely quick and quite friendly, and our room was clean and spacious. Beds were comfortable, with spare pillows in the room and really, really good blackout curtains. A short walk to cafés for breakfast, and check-out was just as efficient. The... More

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Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear Jacqueline F, I am happy that your last night in France was with us and was a good experience. I will be pleased to welcome you a new time for a next stay at Roissy. Best regards Alexandre LEGAT More

Sydney, Australia
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 17, 2014

The staff welcomed us warmly and check in was efficient. Our room was available even though we arrived very early in the morning. Unfortunately we were assigned a room in which the air conditioning was not working. We felt, for security reasons, we couldn't leave a window open to allow the air to circulate because we were on the ground... More

Was this review helpful? Yes
Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear Brad W, Thank you for your commentary. It is a pleasur to read that you enjoyed our hôtel and location.I am sorry for the inconvenience you met with the air conditionning and I beg you to accept my apologies. Best regards Alexandre LEGAT More

Toronto, Canada
Top Contributor
83 reviews 83 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 15, 2014

Got here very late. Drove down a long road with seemingly endless familiar hotels, just when giving up on the GPS, there it was. Although getting here late and leaving early i really enjoyed this place. The late night and morning staff were tremendously helpful and efficient. The room was clean , comfortable, modern, large, all amenities worked well. Breakfast... More

Was this review helpful? Yes 1
Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear client, Thank you for your commentary following your stay in our hotel. I am realy pleased to read that you spent a good stay with us, and hope to welcome you shortly at Mercure Paris Roissy CDG. Best regards Alexandre LEGAT More

Ra'anana, Israel
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

Airport hotel, once you know how to get to the hotel from the airport it is easy (take the black shuttle bus from the airport) the rooms are spacious and clean breakfast buffet has a rich variety, including warm and cold food Hotel staff

Was this review helpful? Yes 2
Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear TaliaH, Thank you for your commentary about your stay at Mercure Paris Roissy CDG. I am happy that you liked our hotel and staff. It is true that it seems difficult to get to our hotel when you do not know how to do. With the free shuttle "Black Bus" it is easier. You have just to let you... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

After leaving the Millennium Hotel down the road because the hot water was not working for 3 hours, with no answer on when it would be working, The Mecure was a God send. Walked in with no reservation, staff were very friendly and quick with the check in, noting how exhausted I looked. The room was large, bed very comfortable... More

Was this review helpful? Yes 1
Alexandre L, Responsable relations clients at Mercure Paris Roissy Charles de Gaulle, responded to this review

Dear EliseElise48, It was a pleasure to welcome you at Mercure Paris Roissy CDG, and I am really happy that our staff made you a good stay. I hope to see you a new time in our hotel for a next stay. Best regards Alexandre LEGAT More

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Additional Information about Mercure Paris Roissy Charles de Gaulle

Address: 1 Allee du Verger | Restaurant Pays de France, 95700 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Roissy Charles de Gaulle 4*
Number of rooms: 202
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Also Known As:
Mercure Paris Roissy Charles De Gaulle Hotel Roissy
Mercure Roissy

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