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Mercure Paris Charles de Gaulle Airport et Convention

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Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)
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Mercure Paris Charles de Gaulle Airport et Convention
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Mercure Paris Charles de Gaulle Airport et Convention
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347 reviews from our community

Traveler rating
    88
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    71
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Copenhagen, Denmark
Top Contributor
56 reviews 56 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The rooms are comfortable and well equipped but the staff let this hotel down. Service falls well below what you would expect of a four star hotel. Over three days, we had one problem after another. They were mostly small things but they added up to a most unsatisfactory stay. The hotel appears to focus on serving airline crew. If... More 

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame and Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention. We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies. Regarding the shuttle, for your convenience and to better serve you, we kept... More 

Struthers, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

In a comedy of errors, my party arrived at the hotel a day earlier than we had anticipated. We were thrown for a loop at first because the hotel had changed owners since we had booked our room, so we weren't even sure if we were in the right place! The lady working the reception area handled it wonderfully (and... More 

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame , Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport and Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team and Balan. We are sure that this feedback will serve as an encouragement to all of our staff as... More 

Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is very close to all Terminals...and the hotel has their own private transfer vehicles, at no charge. Good rooms, well laid out...clean and quiet. Great beds, very comfy. The Bar and Resturant were good, but not inexpensive , and unfortunately because of the location, you don't have any choice. Very nice staff, friendly and helpful

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport and Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Basel, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms are clean and considering the location, they are surprisingly quiet. Restaurant reception lady is the only one helpful in the morning. All other waiters seem to avoid eye contact. Items like cutlery , dishes, and glasses seem to never be enough for the guests. Cereal selection is poor, no cranberry juice but there is fresh cucumber and carrot salad.... More 

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame , Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention during your stay . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will share your comments with our F&B... More 

Winchester, United Kingdom
Top Contributor
171 reviews 171 reviews
77 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It doesn't need to be said when you look at the map that this hotel has a good location for cdg. Easy pick up and drop off via navette. Can get busy in the morning as a heavy airline crew stop but I didn't struggle to get a table at breakfast and the bar food was reasonable. Rooms 101 201... More 

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercre Paris Charles de Gaulle Airport and Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Portland, Oregon
Top Contributor
64 reviews 64 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent two nights here on the way home from a trip to Morocco. The staff were kind and helpful and the food here is very good, but you'll pay a hefty price for it. Breakfast is 19 euros - for scrambled eggs, sausage, bacon and a variety of tasty bread products. Oh, and a machine that fresh grinds coffee... More 

Was this review helpful? Yes 2
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport & Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Lahti, Southern Finland, Finland
Top Contributor
151 reviews 151 reviews
70 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 9, 2015 via mobile

Had there a short night stay to catch my connection flight early morning. Hotel shuttle was very handily to transfer between hotel and T2. Booking.com said that it's only 300 meters from airport, so I had a plan to walk but that was impossible due to the layout of the area. Room was big, with extra large and soft bed.... More 

Was this review helpful? Yes 6
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport & Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Mdina, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 4, 2015

I had a dreadful time reaching this hotel. No shuttle bus to be seen and no taxi driver knew it. It took the taxi driver an age to find it. Once inside the hotel is ok but the restaurant was awful. They had none of the half bottles of red wine on the list; they could not serve the 2... More 

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your... More 

Singapore, Singapore
Top Contributor
69 reviews 69 reviews
38 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed March 1, 2015

We just had the one night here at the end of a week in France before the morning flight home to Singapore. We have stayed at other Accor options at Paris Nord 2 and Roisseypole, but were swayed by the Pullman brand - at least, it was when I booked it a couple of months back(!) We got the TGV... More 

Was this review helpful? Yes 6
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, We very much appreciate your comments regarding your stay . Since 06th January Pullman Cdg became Mercure Paris Charles de Gaulle et Convention. It is always a pleasure to receive positive feedback. We will share your comments with our whole team. We are sure that this feedback will serve as an encouragement to all of our... More 

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