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Mercure Paris Charles de Gaulle Airport et Convention

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Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)
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Mercure Paris Charles de Gaulle Airport et Convention
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Mercure Paris Charles de Gaulle Airport et Convention
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360 reviews from our community

Traveler rating
    91
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    73
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford, United Kingdom
Top Contributor
50 reviews 50 reviews
43 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay here often. The hotel is close to the terminals and the hotel shuttle runs every 20 mins. The rooms are modern and equipped with good beds, coffee/tea, shower in the bathroom. Although the hotel is close to the airport, the rooms are quiet. There is real air conditioning- hooray! The breakfast is nothing to write home about, but... More 

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Sir, Thank you for taking the time to leave us your impressions following your stay in our hotel. It is with pleasure that nosu receive your compliments, so we will not fail to share it to all our team. We are glad you enjoyed our services, our notament free shuttles that indeed circulate with a rotation of 20 minutes... More 

California
Top Contributor
121 reviews 121 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a long flight and arriving late at night, we decided to make reservations at the Hotel Mecure at the airport. Access was an easy ride on the CDGVAL, the airport light rail metro system. The hotel picks you up at Parking Lot Pr located between Terminals 1 and 2. A courtesy phone is along the covered walkway and after... More 

Was this review helpful? Yes 2
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Sir, Thank you for taking the time to leave us your comments following your stay at our hotel. It is with great pleasure that we receive your compliments regarding access to reach our hotel via the CDG Val and our shuttles. Also, we are glad that your room, renovated in 2014 as all of our rooms you have rained.... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

We wanted to have an hotel nearby the airport since the flight back home was in the morning. The room was clean, spacious and comfortable. Only negative note the shuttle does not have enough space!!!!

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Sir, Thank you for taking the time to leave us your impressions after your stay in Ntore hotel. It is with pleasure that we receive your compliments and we will be sure to share them with our team. We have taken into consideration your comment on the shuttle. We are pleased that our recent renovations (in 2014) you've enjoyed.... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Mercure CDG for one night prior to our departure from France. It was convenient although it took longer to get there than we had anticipated, due to a cold wait for the shuttle and then a circuitous route to the hotel. The overall experience did not start well: the staff had lost our booking details when... More 

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame and Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention during your stay. We are sorry that your experience did not exactly meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every... More 

Ottawa, Ontario
1 review
3 of 5 stars Reviewed 4 weeks ago

We spent our final night of our trip to France here. The room was very nice. The staff were very friendly and apologetic. We started by taking the wrong shuttle from the airport and had to do a round trip. Unforunately due to the name change it wasn't clear which one to get on. We tried to print our boarding... More 

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame and Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention during your stay. We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies. We will share your comments with our whole team. Regarding... More 

Copenhagen, Denmark
Top Contributor
57 reviews 57 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 15, 2015 via mobile

The rooms are comfortable and well equipped but the staff let this hotel down. Service falls well below what you would expect of a four star hotel. Over three days, we had one problem after another. They were mostly small things but they added up to a most unsatisfactory stay. The hotel appears to focus on serving airline crew. If... More 

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame and Dear Monsieur, Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convention. We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies. Regarding the shuttle, for your convenience and to better serve you, we kept... More 

Struthers, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

In a comedy of errors, my party arrived at the hotel a day earlier than we had anticipated. We were thrown for a loop at first because the hotel had changed owners since we had booked our room, so we weren't even sure if we were in the right place! The lady working the reception area handled it wonderfully (and... More 

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame , Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport and Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team and Balan. We are sure that this feedback will serve as an encouragement to all of our staff as... More 

Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2015

The hotel is very close to all Terminals...and the hotel has their own private transfer vehicles, at no charge. Good rooms, well laid out...clean and quiet. Great beds, very comfy. The Bar and Resturant were good, but not inexpensive , and unfortunately because of the location, you don't have any choice. Very nice staff, friendly and helpful

Was this review helpful? Yes 1
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Monsieur, We very much appreciate your comments regarding your stay at the Mercure Paris Charles de Gaulle Airport and Convention. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

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