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Mercure Paris Porte de Pantin

22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
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Mercure Paris Porte de Pantin
Best prices for: 1 room 1 guest
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Ranked #5 of 6 Hotels in Pantin
A recent review
3 of 5 stars reviewed 5 weeks ago
angels1five London
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238 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As is the story of my life, we arrived very early - 8am on Friday morning, to be precise. I had already enquired before we arrived about paying for an early check-in but was advised by a very nice woman on the phone that although they didn't do early check-ins, if there was a room available, then they would do... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 21, 2015

171 euros for a small room in this part of Paris is beyond normal pricing. This hotel is more looking like a tourist industrial last chance hotel... First I got a room key which did not work. Then I understood why the first room key did not work... There was already somebody in the room. At the third attempt, I... More 

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Belgium
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 1, 2015

I stayed in this hotel for 3 nights because I went to concerts in the zenith arena, it's very close to the arena. Also the metro is very close to this hotel. Like many people say this hotel is located in a very rough site of the city. The lobby is very modern and very nice but the rooms aren't... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Moreover, renovation work will begin this year. Looking forward... More 

Aujargues, France
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 1, 2015

This is a rather average and overpriced hotel. When we arrived we had a 10 mins wait to check in while staff chatted in an office. I had to ask for the complementary drinks token, and then only got one. Even though it was a renovated room there was a Tabacco smell in non smoking room. We were given a... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Tel Aviv, Israel
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed March 27, 2015

dO NOT GO TO THIS HOTEL. I checked in about 10 days ago and after checking in I turned around and my trolley was stolen!!!!!This is a terrible and very rough neighbourhood and there is no reason for staying in this hotel. Chose another spot!

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Luxembourg City, Luxembourg
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed March 25, 2015

Stayed for a couple nights in this hotel with colleagues when in Paris for business. Hotel room was fine, not big (normal Paris standard) but clean. Was not impressed by the service. My colleague requested a taxi at the reception not knowing that there were some waiting in front of the hotel. When joining her at the reception I asked... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that... More 

London, United Kingdom
Level Contributor
307 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
1 of 5 stars Reviewed March 13, 2015 via mobile

Sorry, but the primary purpose of a hotel is to allow me to sleep. At this outrageous price (eur190) I would expect that There would be at least some basic soundproofing. No, this concrete monstrosity means you hear every door, step, chair etc from all floors at all hours. Then there is the abysmal heating and aircon. Forget it -... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

Our family spent three nights in the Mercure Porte de Pantin using it as our base to see Paris and Eurodisney. The staff were friendly and helpful. The rooms were clean and modern, the free safety deposit box a bonus, also the free wi-fi kept teenagers happy. Breakfast was superb, scrambled egg is not easy to keep warm without going... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 8, 2014

The hallways are unclean, have quite intense smell, there are all differnet kinds of stains on carpets and walls, varying in content and color, trays are not picked up for half a day, and overall impression of the cleanliness is - yuck. The reception staff was - oh my God, why French even bother with any service? They are just... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

diva83
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 4, 2014

I stayed Friday to Monday at the Mercure... Spotlessly clean...expensive air freshener in the lobby...friendly receptionists... Rooms you could use a white glove so clean....big bed was comfy...wish there had been one English TV Channel besides the news.... BIG BUT....the room was like an oven....room faces south hence sun all day...no blinds so had to close curtains so had to... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

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