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Mercure Paris Porte de Pantin

22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
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Mercure Paris Porte de Pantin
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Ranked #5 of 6 Hotels in Pantin
A recent review
3 of 5 stars reviewed 3 days ago
iris212 Tel Aviv, Israel
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222 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Top Contributor
96 reviews 96 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

dO NOT GO TO THIS HOTEL. I checked in about 10 days ago and after checking in I turned around and my trolley was stolen!!!!!This is a terrible and very rough neighbourhood and there is no reason for staying in this hotel. Chose another spot!

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Luxembourg City, Luxembourg
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed for a couple nights in this hotel with colleagues when in Paris for business. Hotel room was fine, not big (normal Paris standard) but clean. Was not impressed by the service. My colleague requested a taxi at the reception not knowing that there were some waiting in front of the hotel. When joining her at the reception I asked... More 

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that... More 

London, United Kingdom
Top Contributor
291 reviews 291 reviews
88 hotel reviews
138 helpful votes 138 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Sorry, but the primary purpose of a hotel is to allow me to sleep. At this outrageous price (eur190) I would expect that There would be at least some basic soundproofing. No, this concrete monstrosity means you hear every door, step, chair etc from all floors at all hours. Then there is the abysmal heating and aircon. Forget it -... More 

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

Our family spent three nights in the Mercure Porte de Pantin using it as our base to see Paris and Eurodisney. The staff were friendly and helpful. The rooms were clean and modern, the free safety deposit box a bonus, also the free wi-fi kept teenagers happy. Breakfast was superb, scrambled egg is not easy to keep warm without going... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 8, 2014

The hallways are unclean, have quite intense smell, there are all differnet kinds of stains on carpets and walls, varying in content and color, trays are not picked up for half a day, and overall impression of the cleanliness is - yuck. The reception staff was - oh my God, why French even bother with any service? They are just... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

diva83
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2014

I stayed Friday to Monday at the Mercure... Spotlessly clean...expensive air freshener in the lobby...friendly receptionists... Rooms you could use a white glove so clean....big bed was comfy...wish there had been one English TV Channel besides the news.... BIG BUT....the room was like an oven....room faces south hence sun all day...no blinds so had to close curtains so had to... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

A TripAdvisor Member
4 of 5 stars Reviewed September 17, 2014

It was a pleasure to spend three days in Paris with a very good public transport. Instead internet at the hotel was below expectations and I needed a better connection. Breakfast was varied and plentiful. Altogether it was a pleasant.

Review collected in partnership with fru.pl

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 9, 2014

Unfortunately this was the worst stay I have ever had in any Accor property, being a frequent visitor to their properties in many countries and a platinum member . Also as a owner of an accommodation premises I am reluctant to leave a review but feel others should know staying at this place isn’t worth it. There was no air... More 

Was this review helpful? Yes 2
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that... More 

London, United Kingdom
Top Contributor
291 reviews 291 reviews
88 hotel reviews
138 helpful votes 138 helpful votes
1 of 5 stars Reviewed July 2, 2014

There is no air. None. There is no controller. It is July. It is hot, and it is getting hotter. Can't open the window because you are on a main thoroughfare. So, you are stuffed. No sleep tonight! Hello! Accor!!! this is the 21st century. Climatisation is standard for anything more than dirt cheap crap. Therefore, you are dirt cheap... More 

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2014

My partner and I stayed here with my family while I was running the Paris marathon. We already knew that the the location was a little out of the way, but it was very close to the Metro so journeys weren't too bad. The room was fine, nothing exciting but comfortable enough and the shower worked great which was key... More 

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one... More 

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