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All 6 Pantin hotels

Mercure Paris Porte de Pantin

4.0 of 5 Hotel   |   22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
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Mercure Paris Porte de Pantin
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Ranked #4 of 6 hotels in Pantin
A recent review
4 of 5 stars reviewed 1 week ago
Paul W London, United Kingdom
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191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

My partner and I stayed here with my family while I was running the Paris marathon. We already knew that the the location was a little out of the way, but it was very close to the Metro so journeys weren't too bad. The room was fine, nothing exciting but comfortable enough and the shower worked great which was key... More

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Zwickau, Germany
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014 via mobile

After three months in Germany we travelled to Paris. I think my exportation about Paris was a bit to high, or was it the hotel? In the last few years I traveled a lot all around the world. Since last month I decided to right my comments on tripadvisor. I'm afraid this is going to be my first negative experience... More

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madam, By answering our questionnaire, you have taken the time to give us your opinion about your recent stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, especially concerning the attitude of the staff and also during the breakfast time, We beg you to accept our sincerest... More

Cheshire, UK
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed February 7, 2014

This is one of the older Mercures so was very disappointing. We started with a room on floor 7 which was just awful! Like something out of the 70's with VERY old furniture. I asked the surly staff at reception if any rooms had been updated and was begrudgingly given a room on the 3rd floor which was marginally better.... More

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madame, By answering our questionnaire, you have taken the time to give us your opinion about your recent stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, especially concerning the attitude of the staff and the changement of room, and we beg you to accept our sincerest... More

Brooklyn, New York
Top Contributor
66 reviews 66 reviews
56 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 22, 2013

Simple clean room, not much to say about it. Breakfast was decent and ok internet connection. Not a very big room and service was very French, meaning slow and arrogant. We came straight for the airport in the morning and waited about 2 hours for our rooms. I guess they did what they could.

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, We thank you for having taken the time to give us your opinion on your stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies about waiting to have your room key. Be assured that the necessary corrective measures have already been taken... More

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 21, 2013

+ close to line 5 metro, polite staff, supermarket and shops are close by, decent food in the hotel restaurant. - no hand rails in the shower/bath, slippery and dangerous. Rooms a little too basic for Mercure standards.

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your recent stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Note that we predict global renovations for 2014... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

The hotel was really far from the city centre but the room was okey all the basic things you need in a hotel is there except for the reception at night named MOSES. He is incompetent,rude, unaccomodating and don't even greet you neither smile at you. I dont know why Mercure hotel which is a worlwide hotel has this kind... More

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. Our night receptionist is working with us since a long time and he is always very welcoming. We are going to talk with him about potential problems encountered during your stay. We beg you... More

Sheffield, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 11, 2013

An expensive city so this location in NE Paris near metro line 5 was a lower cost alternative. Near the metro station. Other facilities near by also such as supermarket and restaurants. Hotel staff friendly and helpful at reception - we had baby with us and they helped with early check in. Food offering at breakfast and dinner limited, but... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Colombo
Top Contributor
57 reviews 57 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 19, 2013

Hotel was easy to find, while driving to it. Although not centrally located, but located near a metro station. If you can master the Metro Map you can get to any point in Paris without any difficulty. Reception staff although not very friendly (maybe the language barrier) did their best to welcome & check in. Room was very good with... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your sympathic opinion on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one... More

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Additional Information about Mercure Paris Porte de Pantin

Also Known As:
Mercure Paris Porte De Pantin Hotel
Mercure Paris Porte De Pantin Hotel Pantin
Accor Paris Porte De Pantin
Address: 22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
Location: France > Ile-de-France > Seine-Saint-Denis > Pantin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Pantin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Porte de Pantin 4*
Official Description (provided by the hotel):
Three star hotel offering 123 rooms. The Mercure Paris Porte De Pantin is located opposite the "Porte de Pantin", five minutes walk from the Parc De La Villette. Direct access to the centre of Paris by car, metro or RER regional train. The hotel features a restaurant, a bar, gardens, a fitness centre as well as bright, pleasant meeting rooms. ... more   less 
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