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All 6 Pantin hotels

Mercure Paris Porte de Pantin

4.0 of 5 Hotel   |   22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
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Mercure Paris Porte de Pantin
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Ranked #5 of 6 Hotels in Pantin
A recent review
4 of 5 stars Reviewed April 9, 2014
Paul W London, United Kingdom
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204 reviews from our community

Traveler rating
    17
    83
    68
    21
    15
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28
71
31
65
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

It was a pleasure to spend three days in Paris with a very good public transport. Instead internet at the hotel was below expectations and I needed a better connection. Breakfast was varied and plentiful. Altogether it was a pleasant.

Review collected in partnership with fru.pl

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Unfortunately this was the worst stay I have ever had in any Accor property, being a frequent visitor to their properties in many countries and a platinum member . Also as a owner of an accommodation premises I am reluctant to leave a review but feel others should know staying at this place isn’t worth it. There was no air... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that... More

London, United Kingdom
Top Contributor
238 reviews 238 reviews
76 hotel reviews
116 helpful votes 116 helpful votes
1 of 5 stars Reviewed July 2, 2014

There is no air. None. There is no controller. It is July. It is hot, and it is getting hotter. Can't open the window because you are on a main thoroughfare. So, you are stuffed. No sleep tonight! Hello! Accor!!! this is the 21st century. Climatisation is standard for anything more than dirt cheap crap. Therefore, you are dirt cheap... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure... More

London, United Kingdom
1 review
4 of 5 stars Reviewed April 9, 2014

My partner and I stayed here with my family while I was running the Paris marathon. We already knew that the the location was a little out of the way, but it was very close to the Metro so journeys weren't too bad. The room was fine, nothing exciting but comfortable enough and the shower worked great which was key... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one... More

Zwickau, Germany
Contributor
14 reviews 14 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2014 via mobile

After three months in Germany we travelled to Paris. I think my exportation about Paris was a bit to high, or was it the hotel? In the last few years I traveled a lot all around the world. Since last month I decided to right my comments on tripadvisor. I'm afraid this is going to be my first negative experience... More

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Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madam, By answering our questionnaire, you have taken the time to give us your opinion about your recent stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, especially concerning the attitude of the staff and also during the breakfast time, We beg you to accept our sincerest... More

Cheshire, UK
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed February 7, 2014

This is one of the older Mercures so was very disappointing. We started with a room on floor 7 which was just awful! Like something out of the 70's with VERY old furniture. I asked the surly staff at reception if any rooms had been updated and was begrudgingly given a room on the 3rd floor which was marginally better.... More

Was this review helpful? Yes 1
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Dear Madame, By answering our questionnaire, you have taken the time to give us your opinion about your recent stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, especially concerning the attitude of the staff and the changement of room, and we beg you to accept our sincerest... More

Brooklyn, New York
Top Contributor
66 reviews 66 reviews
56 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 22, 2013

Simple clean room, not much to say about it. Breakfast was decent and ok internet connection. Not a very big room and service was very French, meaning slow and arrogant. We came straight for the airport in the morning and waited about 2 hours for our rooms. I guess they did what they could.

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, We thank you for having taken the time to give us your opinion on your stay in our hotel. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies about waiting to have your room key. Be assured that the necessary corrective measures have already been taken... More

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 21, 2013

+ close to line 5 metro, polite staff, supermarket and shops are close by, decent food in the hotel restaurant. - no hand rails in the shower/bath, slippery and dangerous. Rooms a little too basic for Mercure standards.

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your recent stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Note that we predict global renovations for 2014... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

The hotel was really far from the city centre but the room was okey all the basic things you need in a hotel is there except for the reception at night named MOSES. He is incompetent,rude, unaccomodating and don't even greet you neither smile at you. I dont know why Mercure hotel which is a worlwide hotel has this kind... More

Was this review helpful? Yes
Grégory C, Directeur général at Mercure Paris Porte de Pantin, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. Our night receptionist is working with us since a long time and he is always very welcoming. We are going to talk with him about potential problems encountered during your stay. We beg you... More

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Additional Information about Mercure Paris Porte de Pantin

Address: 22, avenue Jean Lolive, 93500 Pantin, France (Formerly Libertel Reference Paris Porte De Pantin Tradition)
Location: France > Ile-de-France > Seine-Saint-Denis > Pantin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Porte de Pantin 4*
Number of rooms: 123
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Also Known As:
Mercure Paris Porte De Pantin Hotel Pantin
Accor Paris Porte De Pantin

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