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Hotel & Residence Mercure Paris La Defense Grande Arche

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17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
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Hotel & Residence Mercure Paris La Defense Grande Arche
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380 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Level Contributor
301 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Now, if one wants to have an apartment in Paris, the choices are limited - either you pay fortune and stay more or less centrally, or you save by moving away - in such case convenient rail link to Paris is essential. On the surface, this hotel checked all boxes - granted it is NOT in Paris, regardless of what... More 

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear clients, Thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche. Sorry that the provision has not lived up to your expectations, and we urge you to accept our sincerest apologies.   Be assured that necessary corrective measures are already implemented to ensure a quality level that... More 

Faro District, Portugal
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The worst hotel we ever stayed. Booked a family room. The room was very basic, requiring urgent refurbishing, dirty, not properly cleaned. Unpleasant location. Really dreadful. We just wanted to leave as soon as possible in the morning.

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest I just send you a mail on your personal space with my contacts in order to discuss about your stay. Best regards C de Giafferi General Manager More 

Travelers are raving about these Nanterre hotels

Thionville, France
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arriving for a week end with our 2 months baby after 6 hours of car, it took nearly half an hour to give us the card for the room. We specifically asked for a baby bed on our booking. They bring us one awfully dirty/filthy! We ask for another one, at least a clean one, and they bring us another... More 

Was this review helpful? Yes 2
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. I just trought away the baby... More 

Bengaluru (Bangalore), India
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 23, 2015

I was on a business trip to Paris and stayed at Mercure La Defense Grande Arche hotel for 4 days. The hotel is located just above the RER A station ‘Nanterre Prefecture’ and has 2 blocks , left and right.The reception is located on the right block 'ground floor' and has rooms above. The left block is not man-ed and... More 

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Greater London, United Kingdom
1 review
1 of 5 stars Reviewed July 22, 2015

We went there for a business trip. We had 2 rooms booked. When we arrived they just told us our rooms were not available anymore! No real apology. We spent more than a hour in the lobby with a very unfriendly employee trying to find other hotels. We had to call some hotels by ourselves. They paid for the taxi... More 

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear clients Thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche. We find that it has not completely to your satisfaction, please excuse us. I just send an email to your private space, so we can discuss about the inconvenience you encountered during your stay. Best regards... More 

Vienna, Austria
Level Contributor
110 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed July 8, 2015

I was here on a business trip, and took the hotel because it was near my meeting point, will never come again, bad lobby, loud outside, never Mercure Hotel again, next time better travel longer, and take one of my favorite small ones.

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest I just send you a mail in your personal space on Tripadvisor Could you please contact me in order to discuss about your stay Best regards C de Giafferi General manager More 

lv
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 7, 2015

All the things that people complained about previously and the manager says that they taking corrective actions are still true. Hotel is dated, rooms are small, ROOMS HAVE LITTLE OR NO AIR CONDITIONING, the RER trains sound like they are coming thru the room. and over priced... welcome to Paris! front desk staff was good, however, they spent most of... More 

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest, I just read your comment regarding your stay in Mercure Paris la Défense Grande Arche. Could you please contact me by mail or phone, in order to discuss about your stay at Mercure Paris la Défense Grande Arche. here are my contacts H1982-gm@accor.com 00 33 1 46 69 68 03 Best regards C de Giafferi General manager More 

Le Sappey-en-Chartreuse, Rhone-Alpes, France
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 30, 2015

Efficient hotel made of 2 blocks. Very closed to RER Nanterre Prefecture People are efficient and very nice. Room are standard Breakfast is consistent with the price expected maybe slightly expensive as it is in Paris center. Take care if you room is floor 1/2 as you are just above the RER (noise) tons of Italian restaurant very closed

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Grande Arche . It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C de Giafferi General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 20, 2015 via mobile

I stayed at a doubbleroom, newrenovated with kitschen facilities. They even had washmashines. Nice staff. A bit from the center of Paris but La Defance was a nice area with shoppingcenters and so on. I would recomend it if you are traveling with friends or maybe alone. Nice, quite area.

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Customer Thank you for having chosen our hotel for your stay and for taking the time to write a positive review on Tripadvisor. My team and I are delighted you enjoyed this one. Hope to see you again at the Hotel & Residence Mercure Paris La Défense Grande Arche. Best regards C de Giafferi General Manager More 

Level Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 8, 2015

The joys of corporate purchasing this hotel is Ok but would not be my choice. La defense is a ghost town after 9:00 which is intimidating and lack of facilities at the hotel highlights this. Room size ok but no comfortable work area, and the air con is a noise with no chill. Breakfast was ok but avoid the cappuccino... More 

Was this review helpful? Yes
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review

Dear Guest We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Paris la Defense Grande Arche Sorry that the service was not up to your expectations, and please accept our sincerest apologies. Be assured that corrective measures are already implemented to ensure a level of quality that meets your expectations,... More 

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