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Mercure Massy Gare TGV

4.0 of 5
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21 avenue Carnot, 91886 Massy, France
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Mercure Massy Gare TGV
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Ranked #3 of 6 Hotels in Massy
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134 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
100 reviews 100 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on business in March. I hadn't been in the area before and it seems a bit of a wasteland in the neighbourhood although to be fair, I didn't get there until late at night. The hotel staff were very welcoming though and the rooms were fine for a business trip. I have seen some previous advisors complain... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for choosing Mercure Paris Massy Gare TGV for your Stay at Paris . It was our pleasure having the chance to have you with us. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests. I do hope... More 

Cape Town, South Africa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel was recommended by my French colleague, as I work for an international organization, and was on a business trip. It was very conveniently situated about 5 minutes walk from the station, with a 20 minute ride into Paris Central. The hotel is in a business area, so biased towards business travellers, and I was therefore surprised at the... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Please accept my most sincere apology for the bad experience you have encountered during your recent stay , after checked with my colleges at reception desk the room that you had at our hotel was a special room for guest with a special needs (handicap) as this room was our last room available when you check-in , but... More 

Aurora, IL
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 25, 2015

This hotel is close to MASSY-PALAISEAU RER station and is convenient option for people temporarily visiting nearby business places. Rooms are pretty small compared to North American standards, but should not be an issue for a single person. Shower baths are problematic though, due to unreliable glass partition and absence of shower curtains. Breakfast is good but pricey due to... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We were very pleased to read that at the end you... More 

houston
Top Contributor
115 reviews 115 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed February 9, 2015

I was here for one night after a full day of business meetings close by. This hotel is not close to anything, except the massy train station. The Hotel was recommended to me for convenience but I will stay somewhere else next time. I checked in around 5:30 and was given room 130. After two hours the room was still... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, It was our pleasure having the chance to have you One Night with us at Mercure Paris Massy Gare TGV . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is indeed a concern that you feel the services offered was not up to the expected fine... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

Had a comfortable stay at the hotel. Breakfast was great with lots of varieties. Staffs were friendly. Only downside is the location. Too far away from the city. Would choose this hotel again if we come back to Paris.

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. We are glad to hear you fully enjoyed the experience. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I... More 

Cairo, Egypt
Top Contributor
72 reviews 72 reviews
41 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed November 29, 2014

Iv been before many time to this hotel and there is a Manager called maxim he is v good an dit used to be better at breakfast but now it may be disappointing as if u go down after 9 u will be amazed with nothing to eat but croisant plain or old chocolate croissant !! When I told the... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Paris Massy Gare TGV. And thank you for your complimentary for Mr.Maxime Our Room Division Manager. I am sorry that your experience did not meet your expectations on One points of your stay;please allow me to express my sincerest apologist. Immediately upon reading your... More 

Antwerp, Belgium
Top Contributor
55 reviews 55 reviews
55 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 13, 2014

The Mercure near the Massy train station is a good choice when you need to be in the area near Orly. As many said, it’s mainly a business hotel although I guess it’s also used as hotel for stranded passengers from Orly airport or tourist groups who don’t want to pay the downtown Paris hotel rates. The room is standard... More 

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Mercure Paris Massy Gare TGV I do hope that... More 

Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2014

Stayed here for two nights with work for an onboarding course, lovely hotel modern bar area with restaurant and cool fire. the bed was really comfy and the room was clean only thing i would say is they need normal teabags as there were only fruit/herbal on offer in the room. Staff friendly would definitely stay here again!

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for choosing Mercure Paris Massy Gare TGV . I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.... More 

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