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Mercure Massy Gare TGV

21 avenue Carnot, 91886 Massy, France
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1 room 1 adult
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Mercure Massy Gare TGV
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168 Reviews from our TripAdvisor Community

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Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I went to this hotel since my company booked it for me in here. I've stay here sometimes for a full month before. It was quite a nice hotel with a friendly staff. I really enjoyed my stay in here, the room was not too spacious but the service is nice. Closed to the train stations, so it was convenient... More 

Helpful?
Thank sahala s
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , e very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Nizwa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015 via mobile

Great hotel for an overnight stop. We were on our way to Paris . After reading online reviews I decided to try this hotel. I was not disappointed. Friendly staff, room very clean and shower and it worth all your money spend. You will be happy if you like quite rooms.

Helpful?
Thank z1118k
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Kingston, Jamaica
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 10, 2015

My wife and I stayed here overnight after missing our bus out of Paris. The Front Desk staff were very welcoming and thorough during check-in and made us feel quite comfortable. The room and its amenities (coffee, tea, wifi, ensuite bathroom with tub and shower) were standard for the price. Decor was inviting and bedding very comfortable. One drawback was... More 

Helpful?
Thank lightleetravelling
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare Tgv. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Napa, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 12, 2015

I spent 11 nights in this hotel while traveling on business. As with all hotels, there are pros and cons. The pros: It is very near the TGV and RER station, the front desk staff is very good, there is ample parking, the rooms are clean, the beds are very good, and the internet is fast and reliable. The cons:... More 

Helpful?
Thank James C
Alberto C, General Manager at Mercure Massy Gare TGV, responded to this review

Dear Guest Thank you for your feedback, it’s really important for us to know your opinion about your last stay at Mercure Paris Massy Gare TGV. ,As you find other restaurants in the area are available Japanese, Chinese, and also the Italian one but our restaurant is the French restaurant in the area of massy , that will offer you... More 

Sao Jose Dos Campos, SP
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 2, 2015

The hotel is very good, with a nice and clean room. The breakfast is good and the restaurant is ok (some options are good, others are not so good). The staff is very polite and helpful and the wifi works fine. Finally, the hotel is just two blocks from the TGV and RER station and both connects straight to Charles... More 

Helpful?
Thank RenatoRuas
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again... More 

mandevillle
Level Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed July 16, 2015

The best thing about the hotel is the staff. They are all extremely nice, courteous and helpful. The room was equivalent to an older Hampton Inn from the US albeit a bit smaller. The bathroom looked newly remodeled and had a shower glass that covered most of the tub. That means the shower didn't soak the whole bathroom as sometimes... More 

Helpful?
Thank ketel_always
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , We would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV ,with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed the experience at MERCURE Paris Massy Gare TGV . It is always... More 

UK
Level Contributor
305 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 stars Reviewed July 6, 2015

3 nights on a business trip - this hotel seems the best of an average selection of places to stay. It is expensive for the service offered - but they have a captiv audience because there is not much competition. The room rate shown in reception was in excess of Euro 200 for a room. WIFI was free. It's central... More 

Helpful?
Thank ACL3112
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, First of all thank you for your nice comment, the Mecure Paris Massy Gare TGV team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve... More 

Girona, Spain
2 reviews
1 of 5 stars Reviewed July 6, 2015

This hotel left me stranded for the night because of an error with my credit card. I slept rough as it was very late when I arrived and there was no free room in the whole of Paris. Around 6pm, the hotel tried to charge my credit card but that did not work. I was on a plane at that... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank mostasz
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I am extremely sorry that your experience did not meet your expectations for this reservation , please accept my sincerest apologist. As you know that this night was there is no any room available in all Paris and around also, and we send you e-mail without answer from you , the e-mail is the only way to contact... More 

Travelers are raving about these Massy hotels

Cairo, Egypt
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 31, 2015 via mobile

Its my 2nd time i qrite my opinion about same hotel in a 6 month ...All in general ok although rooms are bit small and mirror broken and bathrooms essentials are Rare!! But u have the expresso machine and some free juices and water as complimentary but again my negative comment goes to breakfast as its at 8 30 u... More 

Helpful?
Thank maninblackthe1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, It was our pleasure having the chance to have you again with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take... More 

Moscow, Russia
Level Contributor
334 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 stars Reviewed May 2, 2015

The hotel is definitely recommended by me to those who intend to stay in Massy-Palaiseau area for business reasons. It is the closest one to the train station and can boast quite a good service and helpful staff. The rooms are small, but neat. The public areas are well-designed and convenient. The restaurant's cuisine needs improvement though, the food was... More 

Helpful?
Thank amk2f
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to... More 

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