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All 6 Massy hotels

Mercure Massy Gare TGV

4.0 of 5 Hotel   |   21 avenue Carnot, 91886 Massy, France
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Ranked #3 of 6 Hotels in Massy
A recent review
3 of 5 stars Reviewed August 3, 2014
Arjdhru Manchester, United Kingdom
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114 reviews from our community

Traveler rating
    5
    47
    43
    14
    5
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7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
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English first
Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 3, 2014

We had pleasant stay in this hotel. We were little disappointed as staff was finding difficult to communicate - language problem. Bedroom we're clean and comfortable. Food was good. Good location - close to railway station. There was a small shop nearby were we got some drinks and confectionary - very expensive.

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing Mercure Paris Massy Gare TGV for your recent visit to Paris. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Our staff always in training move to offer you the best service, kindly be sure that we are going to care... More

Reigate, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 8, 2014

Stayed here while visiting local office. It is efficient, but little else. Front of house is OK and rooms are OK (although I couldnt get wifi to work on company laptop, although it works virtually everywhere else), with very comfortable bed; bath room a bit cramped though and toilet too close to wall to make "space"... Real problem was "speed"... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. As your comments are very valued to us, the hotel’s Director of resturant is presently reassessing all training needs for his team for all what concerns... More

Cairo, Egypt
Top Contributor
61 reviews 61 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 16, 2014

V good privelage rooms with v good premium needs avaialbe .v good tv lcd big screen and an expresson nespresso machine a welcome drinks most of all a lovely welcome from a very nixe man his name is maxim najjar he is the room devision manager there .. really I like the hotel in such a business type and a... More

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed your stay and service is a reward in itself.... More

Ahmedabad, India
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2014

We stayed at Mercure Massy Gare TGV in second week of May 2014 and found it very comfortable. Rooms are very well furnished and equipped with all amenities. The only thing one may feel that its very far from main throughfare, otherwise rest of thigs are ok. Breakfast was quite good & palatable suitable to almost everyones taste. Good thing... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed the your stay , service is a reward in... More

Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed April 2, 2014

You need to avoid to stay at this hotel which is perfectly well situated close to the TGV train Massy Station: they are doing overbooking practice. I booked my reservation 2 months ago and arriving to the hotel, they informed me that they were not able to honor my reservation, Unacceptable practice. the management of such hotel should be changed

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for taking the time to sharing with us about your experience with your booking at Mercure Paris Massy Gare TGV. I am extremely sorry that your experience did not meet your expectations for this time, please accept my sincerest apologist. After reading your review, we really understand that it’s was unacceptable and uncomfortably situation you... More

S Wales
Top Contributor
63 reviews 63 reviews
43 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed January 30, 2014

Arrived around 5pm to find 1 person on reception. Waited for a long time to check in despite the fact that no-one was in front of me. The receptionist was trying to persuade a gentleman to join the loyalty program who wasn't interested but she wouldn't take no for an answer until he walked off. Surprisingly no mention or recognition... More

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV. with others guests’ on the tripadvisor, your feedback will be influential in improving guests’ experience. It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for... More

Worcester, Massachusetts
Top Contributor
79 reviews 79 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 7, 2013

I recently stayed at the Mecure Massy Gare TGV hotel for a business trip. There are not a lot of hotels in the general area and this hotel was recommended by colleagues as it is close to our Massy facility. The Mercure Massy Gare TGV is an older hotel. The front desk staff was always extremely helpful. My colleagues and... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of... More

London, United Kingdom
1 review
4 of 5 stars Reviewed November 11, 2013

The hotel weas comfortable. The reservation was accurate so an improvement on previous stay. Breakfast and room are expensive. OK location can mean a high proce, but €18 for breakfast!! It was not that great.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Massy Gare TGV with others guests’ on the tripadvisor. We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to... More

Cairo, Egypt
Top Contributor
61 reviews 61 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 9, 2013

Réception and breakfast r v good .they r smiling always got upgraded immediately when I asked for a better room . They respect customers and for a 3 stars business hotel its good location beside the metro rer paris is v good ..

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a... More

Lisbon, Portugal
Top Contributor
89 reviews 89 reviews
45 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed November 6, 2013

We stayed there a few months ago for a couple of nights, and wished we didn't. I was relying on the Mercure name as I've had good experience staying in this chain elsewhere before, but this Mercure branch needs an honest-to-goodness updating or upgrading. Reception was quite efficient (though I found it disconcerting that the sales manager (he seemed to... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , First of all thank you for your nice comment , The whole Mercure Massy Gare TGV team as well as the hotel management will be looking forward to your next visit. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same... More

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Additional Information about Mercure Massy Gare TGV

Address: 21 avenue Carnot, 91886 Massy, France
Location: France > Ile-de-France > Essonne > Massy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Massy Gare TGV 4*
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Also Known As:
Mercure Massy Gare Tgv Hotel Massy
Accor Massy Gare Tgv

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