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All 6 Massy hotels

Mercure Massy Gare TGV

4.0 of 5 Hotel   |   21 avenue Carnot, 91886 Massy, France
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Ranked #3 of 6 hotels in Massy
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106 people have reviewed this hotel

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    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lyon, France
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

You need to avoid to stay at this hotel which is perfectly well situated close to the TGV train Massy Station: they are doing overbooking practice. I booked my reservation 2 months ago and arriving to the hotel, they informed me that they were not able to honor my reservation, Unacceptable practice. the management of such hotel should be changed

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for taking the time to sharing with us about your experience with your booking at Mercure Paris Massy Gare TGV. I am extremely sorry that your experience did not meet your expectations for this time, please accept my sincerest apologist. After reading your review, we really understand that it’s was unacceptable and uncomfortably situation you... More

S Wales
Top Contributor
63 reviews 63 reviews
43 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed January 30, 2014

Arrived around 5pm to find 1 person on reception. Waited for a long time to check in despite the fact that no-one was in front of me. The receptionist was trying to persuade a gentleman to join the loyalty program who wasn't interested but she wouldn't take no for an answer until he walked off. Surprisingly no mention or recognition... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV. with others guests’ on the tripadvisor, your feedback will be influential in improving guests’ experience. It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for... More

Worcester, Massachusetts
Top Contributor
62 reviews 62 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 7, 2013

I recently stayed at the Mecure Massy Gare TGV hotel for a business trip. There are not a lot of hotels in the general area and this hotel was recommended by colleagues as it is close to our Massy facility. The Mercure Massy Gare TGV is an older hotel. The front desk staff was always extremely helpful. My colleagues and... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of... More

London, United Kingdom
1 review
4 of 5 stars Reviewed November 11, 2013

The hotel weas comfortable. The reservation was accurate so an improvement on previous stay. Breakfast and room are expensive. OK location can mean a high proce, but €18 for breakfast!! It was not that great.

Review collected in partnership with Accorhotels.com

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Massy Gare TGV with others guests’ on the tripadvisor. We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to... More

Cairo, Egypt
Top Contributor
50 reviews 50 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 9, 2013

Réception and breakfast r v good .they r smiling always got upgraded immediately when I asked for a better room . They respect customers and for a 3 stars business hotel its good location beside the metro rer paris is v good ..

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a... More

Lisbon, Portugal
Top Contributor
79 reviews 79 reviews
40 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed November 6, 2013

We stayed there a few months ago for a couple of nights, and wished we didn't. I was relying on the Mercure name as I've had good experience staying in this chain elsewhere before, but this Mercure branch needs an honest-to-goodness updating or upgrading. Reception was quite efficient (though I found it disconcerting that the sales manager (he seemed to... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , First of all thank you for your nice comment , The whole Mercure Massy Gare TGV team as well as the hotel management will be looking forward to your next visit. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same... More

London, United Kingdom
1 review
2 of 5 stars Reviewed October 7, 2013

Our rooms were exceedingly hot, and the air conditioning wasn't working. When we complained at the reception, we were told that the air conditioning is always switched off during the "cold season", and it is completely and utterly impossible to switch it back on. On top of this, the windows in our rooms couldn't be opened, so it was uncomfortably... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear , Thank you to take time to write your opinion about our hotel , Kindly be sure that each word was analyzed and we have check all the air-condition system you be sure that this kind of disturb will never happened again at our hotel . Thanks again and kindly be sure that all our team doing and will... More

Australia
2 reviews
2 of 5 stars Reviewed September 15, 2013

There is a total lack of consistency as to what parts of the hotel are open on the weekend. No breakfast, lunch or dinner to be relied upon - ever. Don't be fooled if the buffet dinner is available - purely leftovers from the week and weekend timings are all over the place. The appointments in the room are inconsistent.... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very... More

Barcelona, Spain
1 review
4 of 5 stars Reviewed September 5, 2013

The Room was good, Bed was very confortable. I found a bit odd that the shower was broken and the spare parts were in the bathroom, however the day after it was fixed and the parts were taken away so I did not bother to contact the hotel. The hotel has an excellent restaurant with a good variety of

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , First of all thank you for your nice comment! The whole Mercure Paris Massy Gare TGV , team as well as the hotel management will be looking forward to your next visit. We are delighted that you have enjoyed your stay with us. We take our customer feedback of utmost importance and would like to assure you... More

California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

Bed was comfortable - room was very quiet. Free in-room wi-fi, though I had to keep logging in several times a night to use it. Breakfast was good, lots of options. Very close to the RER station. Small grocery store down the street, as well as a pharmacy. Not many options for dinner in the immediate area though. Front desk... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris MAssy Gare TGV with others guests’ on the tripadvisor. We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving... More

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Additional Information about Mercure Massy Gare TGV

Also Known As:
Mercure Massy Gare Tgv Hotel Massy
Mercure Massy Gare Tgv Hotel
Accor Massy Gare Tgv
Address: 21 avenue Carnot, 91886 Massy, France
Phone Number:
Location: France > Ile-de-France > Essonne > Massy
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Massy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Massy Gare TGV 4*
Official Description (provided by the hotel):
Just 2 min walk from RER (subway) and TGV railway stations and 15 km from Paris. The hotel features 116 soundproofed and air-conditioned rooms as well as 5 bright meeting rooms from 25 to 200 square meters. Bar and restaurant. Rooms for disabled people. ... more   less 
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