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Mercure Massy Gare TGV

4.0 of 5
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21 avenue Carnot, 91886 Massy, France
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Mercure Massy Gare TGV
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Ranked #3 of 6 Hotels in Massy
A recent review
3 of 5 stars reviewed 2 weeks ago
ketel_always mandevillle
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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mandevillle
Level Contributor
75 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best thing about the hotel is the staff. They are all extremely nice, courteous and helpful. The room was equivalent to an older Hampton Inn from the US albeit a bit smaller. The bathroom looked newly remodeled and had a shower glass that covered most of the tub. That means the shower didn't soak the whole bathroom as sometimes... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , We would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV ,with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed the experience at MERCURE Paris Massy Gare TGV . It is always... More 

UK
Level Contributor
248 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 3 weeks ago

3 nights on a business trip - this hotel seems the best of an average selection of places to stay. It is expensive for the service offered - but they have a captiv audience because there is not much competition. The room rate shown in reception was in excess of Euro 200 for a room. WIFI was free. It's central... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, First of all thank you for your nice comment, the Mecure Paris Massy Gare TGV team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve... More 

Girona, Spain
2 reviews
1 of 5 stars Reviewed 3 weeks ago

This hotel left me stranded for the night because of an error with my credit card. I slept rough as it was very late when I arrived and there was no free room in the whole of Paris. Around 6pm, the hotel tried to charge my credit card but that did not work. I was on a plane at that... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I am extremely sorry that your experience did not meet your expectations for this reservation , please accept my sincerest apologist. As you know that this night was there is no any room available in all Paris and around also, and we send you e-mail without answer from you , the e-mail is the only way to contact... More 

Cairo, Egypt
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed June 1, 2015

Its my 2nd time i qrite my opinion about same hotel in a 6 month ...All in general ok although rooms are bit small and mirror broken and bathrooms essentials are Rare!! But u have the expresso machine and some free juices and water as complimentary but again my negative comment goes to breakfast as its at 8 30 u... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, It was our pleasure having the chance to have you again with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take... More 

Moscow, Russia
Level Contributor
289 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 stars Reviewed May 2, 2015

The hotel is definitely recommended by me to those who intend to stay in Massy-Palaiseau area for business reasons. It is the closest one to the train station and can boast quite a good service and helpful staff. The rooms are small, but neat. The public areas are well-designed and convenient. The restaurant's cuisine needs improvement though, the food was... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving... More 

Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 25, 2015

Conveniently situated near the railway station thus handy for Orly Airport and Paris. The check-in process was quick and efficient thanks to the friendly and profession staff. My room on the third floor overlooked a piece of 'jungle' of derelict land next to the hotel. It had everything I needed but maybe too much squeezed into a small room. A... More 

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay here at Mercure Paris Massy Gare TGV . It is great to read that you had a good stay with us and enjoyed your breakfast , Mercure Paris Massy Gare TGV have 2 floors with Bath and 2 floors with shower we will take note... More 

Level Contributor
127 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed March 26, 2015 via mobile

I stayed here on business in March. I hadn't been in the area before and it seems a bit of a wasteland in the neighbourhood although to be fair, I didn't get there until late at night. The hotel staff were very welcoming though and the rooms were fine for a business trip. I have seen some previous advisors complain... More 

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for choosing Mercure Paris Massy Gare TGV for your Stay at Paris . It was our pleasure having the chance to have you with us. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests. I do hope... More 

Cape Town, South Africa
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 19, 2015

This hotel was recommended by my French colleague, as I work for an international organization, and was on a business trip. It was very conveniently situated about 5 minutes walk from the station, with a 20 minute ride into Paris Central. The hotel is in a business area, so biased towards business travellers, and I was therefore surprised at the... More 

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Please accept my most sincere apology for the bad experience you have encountered during your recent stay , after checked with my colleges at reception desk the room that you had at our hotel was a special room for guest with a special needs (handicap) as this room was our last room available when you check-in , but... More 

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