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All 6 Massy hotels

Mercure Massy Gare TGV

4.0 of 5 Hotel   |   21 avenue Carnot, 91886 Massy, France
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Ranked #3 of 6 Hotels in Massy
A recent review
3 of 5 stars reviewed 2 weeks ago
ccverb0100 Antwerp, Belgium
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122 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Antwerp, Belgium
Top Contributor
52 reviews 52 reviews
52 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Mercure near the Massy train station is a good choice when you need to be in the area near Orly. As many said, it’s mainly a business hotel although I guess it’s also used as hotel for stranded passengers from Orly airport or tourist groups who don’t want to pay the downtown Paris hotel rates. The room is standard... More

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Mercure Paris Massy Gare TGV I do hope that... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights with work for an onboarding course, lovely hotel modern bar area with restaurant and cool fire. the bed was really comfy and the room was clean only thing i would say is they need normal teabags as there were only fruit/herbal on offer in the room. Staff friendly would definitely stay here again!

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, Thank you for choosing Mercure Paris Massy Gare TGV . I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself.... More

Aarschot, Belgium
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 17, 2014

Totally agree with the other reviews: average hotel, nothing special but nothing wrong. Would be nice if the rooms would have been a bit bigger. The breakfast was nice, better than average in my opinion.

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , Thank you for choosing Mercure Paris Massy Gare TGV . I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests’, is very gratifying and knowing that you enjoyed , as your comment (nothing special but nothing wrong ) kindly... More

Bath, Canada
1 review
3 of 5 stars Reviewed September 25, 2014

All in all an average business hotel, nothing special, but then again nothing seriously wrong. The rooms are on the small side, and there is not really a desk for working. It would be fine for a short trip (2-3 night stay) but if you're staying longer the lack of clothes storage space begins to tell.

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Our Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV With others guests’ on the tripadvisor, your feedback will be influential in improving guests’ experience. It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your... More

Dublin, OH
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2014

Stayed here during a business trip. This hotel is all about efficiency - there is a small table just big enough to put your laptop on and little else. I got 2 twin beds, which wasn't a problem for me since I was traveling alone, but there wasn't much room to move around the beds. The telephone was missing a... More

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Alberto C, Gérant at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this... More

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 3, 2014

We had pleasant stay in this hotel. We were little disappointed as staff was finding difficult to communicate - language problem. Bedroom we're clean and comfortable. Food was good. Good location - close to railway station. There was a small shop nearby were we got some drinks and confectionary - very expensive.

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing Mercure Paris Massy Gare TGV for your recent visit to Paris. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Our staff always in training move to offer you the best service, kindly be sure that we are going to care... More

Reigate, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 8, 2014

Stayed here while visiting local office. It is efficient, but little else. Front of house is OK and rooms are OK (although I couldnt get wifi to work on company laptop, although it works virtually everywhere else), with very comfortable bed; bath room a bit cramped though and toilet too close to wall to make "space"... Real problem was "speed"... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. As your comments are very valued to us, the hotel’s Director of resturant is presently reassessing all training needs for his team for all what concerns... More

Cairo, Egypt
Top Contributor
65 reviews 65 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 16, 2014

V good privelage rooms with v good premium needs avaialbe .v good tv lcd big screen and an expresson nespresso machine a welcome drinks most of all a lovely welcome from a very nixe man his name is maxim najjar he is the room devision manager there .. really I like the hotel in such a business type and a... More

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed your stay and service is a reward in itself.... More

Ahmedabad, India
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

We stayed at Mercure Massy Gare TGV in second week of May 2014 and found it very comfortable. Rooms are very well furnished and equipped with all amenities. The only thing one may feel that its very far from main throughfare, otherwise rest of thigs are ok. Breakfast was quite good & palatable suitable to almost everyones taste. Good thing... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed the your stay , service is a reward in... More

Boston, Massachusetts
Top Contributor
54 reviews 54 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed April 2, 2014

You need to avoid to stay at this hotel which is perfectly well situated close to the TGV train Massy Station: they are doing overbooking practice. I booked my reservation 2 months ago and arriving to the hotel, they informed me that they were not able to honor my reservation, Unacceptable practice. the management of such hotel should be changed

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for taking the time to sharing with us about your experience with your booking at Mercure Paris Massy Gare TGV. I am extremely sorry that your experience did not meet your expectations for this time, please accept my sincerest apologist. After reading your review, we really understand that it’s was unacceptable and uncomfortably situation you... More

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Additional Information about Mercure Massy Gare TGV

Address: 21 avenue Carnot, 91886 Massy, France
Phone Number:
Location: France > Ile-de-France > Essonne > Massy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Massy Gare TGV 4*
Number of rooms: 116
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Also Known As:
Mercure Massy Gare Tgv Hotel Massy
Accor Massy Gare Tgv

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