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All 6 Massy hotels

Mercure Massy Gare TGV

4.0 of 5 Hotel   |   21 avenue Carnot, 91886 Massy, France
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52%
Ranked #3 of 6 hotels in Massy
A recent review
3 of 5 stars reviewed 2 weeks ago
ReigateSeismic Reigate, United Kingdom
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113 people have reviewed this hotel

Traveler rating
    4
    47
    42
    15
    5
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5
7
20
84
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Reigate, United Kingdom
Top Contributor
58 reviews 58 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here while visiting local office. It is efficient, but little else. Front of house is OK and rooms are OK (although I couldnt get wifi to work on company laptop, although it works virtually everywhere else), with very comfortable bed; bath room a bit cramped though and toilet too close to wall to make "space"... Real problem was "speed"... More

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Cairo, Egypt
Top Contributor
57 reviews 57 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 16, 2014

V good privelage rooms with v good premium needs avaialbe .v good tv lcd big screen and an expresson nespresso machine a welcome drinks most of all a lovely welcome from a very nixe man his name is maxim najjar he is the room devision manager there .. really I like the hotel in such a business type and a... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed your stay and service is a reward in itself.... More

Ahmedabad, India
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 29, 2014

We stayed at Mercure Massy Gare TGV in second week of May 2014 and found it very comfortable. Rooms are very well furnished and equipped with all amenities. The only thing one may feel that its very far from main throughfare, otherwise rest of thigs are ok. Breakfast was quite good & palatable suitable to almost everyones taste. Good thing... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed the your stay , service is a reward in... More

Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed April 2, 2014

You need to avoid to stay at this hotel which is perfectly well situated close to the TGV train Massy Station: they are doing overbooking practice. I booked my reservation 2 months ago and arriving to the hotel, they informed me that they were not able to honor my reservation, Unacceptable practice. the management of such hotel should be changed

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for taking the time to sharing with us about your experience with your booking at Mercure Paris Massy Gare TGV. I am extremely sorry that your experience did not meet your expectations for this time, please accept my sincerest apologist. After reading your review, we really understand that it’s was unacceptable and uncomfortably situation you... More

Travelers are raving about these Massy hotels

S Wales
Top Contributor
63 reviews 63 reviews
43 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed January 30, 2014

Arrived around 5pm to find 1 person on reception. Waited for a long time to check in despite the fact that no-one was in front of me. The receptionist was trying to persuade a gentleman to join the loyalty program who wasn't interested but she wouldn't take no for an answer until he walked off. Surprisingly no mention or recognition... More

Was this review helpful? Yes 1
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , would like to thank you most sincerely for sharing your thoughts of Mercure Paris Massy Gare TGV. with others guests’ on the tripadvisor, your feedback will be influential in improving guests’ experience. It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for... More

Hudson, Massachusetts
Top Contributor
72 reviews 72 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 7, 2013

I recently stayed at the Mecure Massy Gare TGV hotel for a business trip. There are not a lot of hotels in the general area and this hotel was recommended by colleagues as it is close to our Massy facility. The Mercure Massy Gare TGV is an older hotel. The front desk staff was always extremely helpful. My colleagues and... More

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Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of... More

London, United Kingdom
1 review
4 of 5 stars Reviewed November 11, 2013

The hotel weas comfortable. The reservation was accurate so an improvement on previous stay. Breakfast and room are expensive. OK location can mean a high proce, but €18 for breakfast!! It was not that great.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest, I would like to thank you most sincerely for sharing your thoughts of Mercure Massy Gare TGV with others guests’ on the tripadvisor. We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to... More

Cairo, Egypt
Top Contributor
57 reviews 57 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 9, 2013

Réception and breakfast r v good .they r smiling always got upgraded immediately when I asked for a better room . They respect customers and for a 3 stars business hotel its good location beside the metro rer paris is v good ..

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Valued Guest, Thank you for choosing MERCURE MASSY for your recent visit to PARIS. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a... More

Lisbon, Portugal
Top Contributor
84 reviews 84 reviews
42 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed November 6, 2013

We stayed there a few months ago for a couple of nights, and wished we didn't. I was relying on the Mercure name as I've had good experience staying in this chain elsewhere before, but this Mercure branch needs an honest-to-goodness updating or upgrading. Reception was quite efficient (though I found it disconcerting that the sales manager (he seemed to... More

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear Guest , First of all thank you for your nice comment , The whole Mercure Massy Gare TGV team as well as the hotel management will be looking forward to your next visit. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same... More

London, United Kingdom
1 review
2 of 5 stars Reviewed October 7, 2013

Our rooms were exceedingly hot, and the air conditioning wasn't working. When we complained at the reception, we were told that the air conditioning is always switched off during the "cold season", and it is completely and utterly impossible to switch it back on. On top of this, the windows in our rooms couldn't be opened, so it was uncomfortably... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Alberto C, Directeur général at Mercure Massy Gare TGV, responded to this review

Dear , Thank you to take time to write your opinion about our hotel , Kindly be sure that each word was analyzed and we have check all the air-condition system you be sure that this kind of disturb will never happened again at our hotel . Thanks again and kindly be sure that all our team doing and will... More

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Additional Information about Mercure Massy Gare TGV

Address: 21 avenue Carnot, 91886 Massy, France
Location: France > Ile-de-France > Essonne > Massy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Massy Gare TGV 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, ACCOR, Priceline, Orbitz, Hotels.com, Venere, Tingo, TripOnline SA, BookingOdigeoWL and Otel so you can book your Mercure Massy Gare TGV reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Massy Gare Tgv Hotel Massy
Accor Massy Gare Tgv

31 photos of this hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Just 2 min walk from RER (subway) and TGV railway stations and 15 km from Paris. The hotel features 116 soundproofed and air-conditioned rooms as well as 5 bright meeting rooms from 25 to 200 square meters. Bar and restaurant. Rooms for disabled people. ... more   less 
Number of rooms
116

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