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Mercure Paris La Defense 5

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18-30 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
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1 room 1 guest
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Mercure Paris La Defense 5
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811 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Sydney, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel about 10 minutes from Paris. Free shuttle service to metro. In new area, nice and quiet. Extra friendly and helpful staff. Would recommend to stay, as it is not close to the hassle and bustle of Paris. Only downfall no mini bar fridge in room and restaurant not available as it was being renovated.

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London, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this Mercure as part of a business trip. I was surprised that the hotel made it to the list of recommended properties for my company, as this is most certainly not a business hotel. It seems to cater more to organised tour groups (mainly from Spain/Portugal, by the looks of it), due to the coach parking lot... More 

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Mercure92400, Public Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, We thank you for taking the time to share your comments with us. Good news : the hotel will be refurbished soon .... It depends where you need to go, but actually the hotel is located in La Defense, and we also have a free shuttle bus service which drops you in the very center of the Esplanade... More 

Travelers are raving about these Courbevoie hotels

Dayton, Ohio
Level Contributor
100 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We prefer the Mercure close to the Eiffel tower. I feel this area is not as safe, the service was not as nice and the room was large but I would have paid more money to be in a better location. I was not impressed! While in the bathroom, a maid let herself into our room to get the cell... More 

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Mercure92400, Public Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, We are really sorry for your feedback. As already said, by separate mail, we are really sorry and we beg you to accept our sincere apologies. Sincerely yours, Anne More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were very big,clean and useful.Staff were very kind..The location was good as you could go to subway station very easily-5 mins by walk-..You don't need to say changing your bed and coffees for example..If i go to Paris again i will choice this hotel

Was this review helpful? Yes 1
Mercure92400, Public Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, We are pleased to make you feel happy, Welcome back anytime ! Sincerely yours, Anne More 

Paris, France
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Remote location ,uncleaned rooms, small rooms ,pathetic room service. I had to plead with room service a couple of times before they looked into non working T.V set. The hotel is nowhere near the city. Even though there are couple of cars outside. It takes some time for market place.

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. It seems that you are pretty desappointed with the hoel service. Do not hesitate to call the Duty manager which is at your disposal 7 days a week, 24 hours a day... He could have helped you. The hotel is not IN Paris, but in the... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is not at the centre of the city, therefore the room is comparable spacious than city hotel. The room is not very update but I stayed at other hotel in Pais that cost € 150 and it is not possible to find a very modern hotel unless you are willing to pay premium. There are 2 things I... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you for sharing your comments with us. Actually the hotel is in La Defense, in the very center of Courbevoie, surrounded by all the shops you need, restaurants, and attractions.... Swimming pool next door, commercial center with 80 shops, ice skating, bowling... It is also well located if you need to go to the business district of... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Today is my first day at Mercure la defense 5 .. First I couldn't enter the room as one of the two keys they gave me wasn't working , second when i entered the room I found that the bathroom was not well cleaned , also there was no tissues in the room ... Finally when I asked them about... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, We thank you for sharing your comments with us. We should bnot have any problem anymore with the keys as we have change the keysystem, for more security and efficiency ! It is a new RFID radio frequency identity key card, it is much better. We understand your disappointment and we look forward to welcoming you again soon,... More 

Luzon, Philippines
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed here on Nov 2014 as a group of travel agents. Food Breakfast was the same everyday. Eggs, bacon, salami, croissant, bread, juice and that's about it. Yeah, I think that was all. We had the same breakfast for 4 days. And the kitchen staff wouldn't even smile when they're serving the food. Room Average size, comfortable bed, bath room... More 

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Mercure92400, Guest Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you for sharing with us your feedback. Concerning the breakfast, I'm sorry if you didn't see all the products that we propose. There are also several juices (apples, oranges...), fruits salad, cheese, yogurts. Around the hotel, hope you had enjoyed the mall, the bowling and the swimming pool behind the hotel. To join the metro station, i'll... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Customer Service: I really enjoyed the customer service at this hotel. Wow! Lorent at the front desk was so pleasant and so humble, he really helped us so many times when we needed help throughout our stay. He is one of the nicest guest service members we met throughout our entire tour throughout all of the countries. Lorent deserves a... More 

Was this review helpful? Yes
Mercure92400, Guest Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you so much for your feedback ! We will share your compliments with Laurent, thank you for him ! It's always a pleasure to help our guest ! Looking forward to welcoming soon ! Best regards Bérangère MIRANDA More 

indonesia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 22, 2015

Recently stayed here. The bed was small , the wash bin clogged, standard bellow other Mercure hotel we've had visited at any other cities around the world. Witnessed a robbery happened right at front of the hotel as guests come down from bus to get in the hotel, just 3-5 m from the entrance, its the hotel parking space.....the hotel... More 

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