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Mercure Paris La Defense 5

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18-30 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
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Mercure Paris La Defense 5
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792 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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Philadelphia, Pennsylvania
5 of 5 stars Reviewed 2 days ago NEW

Customer Service: I really enjoyed the customer service at this hotel. Wow! Lorent at the front desk was so pleasant and so humble, he really helped us so many times when we needed help throughout our stay. He is one of the nicest guest service members we met throughout our entire tour throughout all of the countries. Lorent deserves a... More 

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indonesia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 stars Reviewed 1 week ago

Recently stayed here. The bed was small , the wash bin clogged, standard bellow other Mercure hotel we've had visited at any other cities around the world. Witnessed a robbery happened right at front of the hotel as guests come down from bus to get in the hotel, just 3-5 m from the entrance, its the hotel parking space.....the hotel... More 

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Travelers are raving about these Courbevoie hotels

Frankfurt, Germany
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ideal if you need to be in La Defense early - hotel is ok but expensive for what it is. Like for my colleagues, I go there by default when I have no time to hunt for something else. Rooms are OK, hotel is clean, restaurant/bar is good.

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Mercure92400, Guest Relations Manager at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you for sharing your comments with us. It seems that nothing special makes you come to our hotel except the business district. Let us try to change this feeling and be happy ! Did you visit our terrasse on the 12th floor ? there is a wonderful view in the summertime over Paris and the Eiffel Tower... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

while the hotel was convenient with a shuttle bus running between it and Grande Arch metro station, there are many other hotels closer and cheaper. I was staying for work and this hotel was not great for business as WiFi was unreliable. More importantly the room was very small and had obviously not been deep cleaned as there was urine... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us, You could have change the room upon arrival, if we knew... The cleanliness is one of the most important to us! You must tell it before using the bedroom.... Looking forward to welcoming you again soon, Sincerely yours Anne More 

Manchester, United Kingdom
Level Contributor
98 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in a reasonable part of la Defense 15 minute walk to the Grand Arch and easy walk to a number of metro stations. Check in was very easy - as an Accord member I checked in on line and for the first time of any hotel brand I felt it was worth while. I joined the queue... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, We thank you for taking the time to share your comments with us, Looking forward to welcoming you again soon, Anne More 

Mexico City, Mexico
1 review
3 of 5 stars Reviewed 4 weeks ago

We had 2 rooms 1 had a very worn out bed. Besides that a very standard business class hotel. I had mixed impressions of the staff some were not very proficient. Had some problems with my reservation fortunately the front desk supervisor managed it promptly. The parking was very dirty.There is a shopping centre next to the hotel very convenient... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, Thak you for taking the time to share your comments with us, We are all at your disposal during your stay to make sure that you are well and satisfied. Unfortunately, we have been informed too late (after your departure) that you did not like the bedding. We could have changed the bed in your room if we... More 

Wanganui, New Zealand
Level Contributor
118 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enter through revolving door past security people and check in, then up 1 of three spacious lifts. The room are set out in a round building looking in to the courtyard or out over Paris. The rooms are spacious and have a safe, fridge, kettle with tea and coffee, flat screen TV, and good lighting over bed to read by.... More 

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Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, We are so pleased that you enjoyed your stay with us, and that you took the time to share your comments with us : THANK YOU ! Looking forward to welcoming you again soon, Sincerely yours Anne More 

del
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 19, 2015

Arriving into paris and realising that the hotel is centrally located is a bliss, and on top hotel offering a pickup and drop to nearest metro a huge comfort. nice hotel, good rooms, though small but ok ok, in a residential area the property is, and surrounded by nice eating joints. a good place and value for money.

Was this review helpful? Yes
Mercure92400, Responsable relations clients at Mercure Paris La Defense 5, responded to this review

Dear Guest, It is a pleasure to read your feedback and see that you enjoyed staying at the Mercure Paris La Defense 5, thank you very much for taking the time to share these comments with us. Looking forward to welcoming you again soon, Anne More 

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