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Mercure Paris Porte de St Cloud

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37 place Rene Clair, 92100 Boulogne-Billancourt, France
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Mercure Paris Porte de St Cloud
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Mercure Paris Porte de St Cloud
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365 Reviews from our TripAdvisor Community

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Traveler rating
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    185
    85
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • All months
    (365)
  • Mar-May only
    (91)
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    (122)
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    (91)
  • Dec-Feb only
    (61)
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1 of 5 stars Reviewed 1 week ago

Last night the airco in room did not work, this morning there was no hot water in my room, but the best is tonight. They moved me to a different room, but imagine this! It is still over 30 degrees outside in Paris and they have shut down 10 minutes ago 11:45) the energy for the entire hotel! According to... More 

Was this review helpful? Yes
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Miss Barbara, I know your last stay was a terrible experience and I really apologize for that, and you were invited for this stay. There was no security problem with the night shutdown, all the safety device still in service. I a very sorry for this bad remind. Kind regards. Philippe Marchand - General Manager More 

Barcelona, Spain
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for business 1 night, the hotel is clean, partly renovated. The rooms are big, the bathroom would need a bit of refresh. The breakfast was really nice, and I had a late dinner at the restaurant and it was well served with a nice waiter. It's a few minutes walk from the metro station so you can get... More 

Was this review helpful? Yes 2
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Gregous, I am happy to read you satisfaction regarding your last stay. Ou hotel will be totally refurbished from this summer. We'll be ready in a few months to welcome you for your next trip to Paris. Kind regards. Philippe Marchand General Manager More 

Perth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were staying for a long wend here through the company riveria, the room was very clean, very comfortable beds, bottled water was supplied in fridge complimentary. We didn't have a meal because after Friday the restaurant was closed due to chef being off at the wend had a meal in the bar which was average it was just the... More 

Was this review helpful? Yes
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear guest, Thank you for sharing your impression after this stay with Riviera Company. I notice your information regarding the Restaurant/Bar service on friday evening. Waiting to welcome you again. Kind regards. Philippe Marchand - General Manager More 

Airdrie, United Kingdom
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay at this hotel . Rooms were clean and comfortable.Staff were very pleasant. Lovely bar and lounge area.Situated near plenty bars and restaurants with variety of food types. Also good supermarket and local pharmacy to hand. The metro is across the road from the hotel and the line goes straight into the centre of Paris.Our only gripe was... More 

Was this review helpful? Yes
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Guest, Thank you for' your comments regarding your last stay. The buffet breakfast was included and served in separate room. May it could be ameliorated. I hope we'll be able to welcome for your next stay in Paris Area. Kind regards Philippe Marchand General Manager More 

Nether Stowey, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As part of a large hotel chain the actual hotel was as expected, clean, modern with a nice bar with very good bar food. The room was comfortable with good air conditioning. the location was good for the business purpose I had. I did check-in online and when I arrived I still had to wait for reception who then looked... More 

Was this review helpful? Yes 1
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Guest, I reallyt hank you for your comments. It's very interesting to collect your informations regarding the Early C/In and the Fast C/Out. I will control with the Front Office service to understand what's happened. Kind regards. Philippe Marchand General Manager More 

sunderland
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was a bit worried about this hotel having read reviews on trip advisor but when I arrived I was pleasantly surprised the hotel is well positioned for tourists and dining room must have been sorted out because food was very good and there was no queuing the rooms are very comfortable and clean and staff are very helpful overall... More 

Was this review helpful? Yes 1
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Gitest, Thank you very much for your impressions and for your comment. I am very please to know that you could come back to our hotel for your next stay in Paris Aera. We are preparing a big refurbishment from this summer and the hotel will be more comfortable in e few months. Kind regards. Philippe Marchand General Manager More 

Manchester, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A great hotel, clean and spacious with brilliant staff, who speak good English too if your French isn't up to scratch. The beds are huge, I mean huge huge!! Room was clean and airy, complimentary bottle of water in the fridge. Breakfast is great, you can still get eggs/bacon/sausages as well as loads of healthy options. Again the staff were... More 

Was this review helpful? Yes 1
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Mike, Thank you very much for sharing your satisfaction regarding your last stay. You reallly liked The Staff and the Services and I enjoy for that. Best Regards. Philippe Marchand General Manager More 

Yarm, United Kingdom
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 3, 2015

Riviera holiday. Good hotel, rooms spacious, clean and comfortable with coffee making facility and fridge. Small supermarket down the street for milk etc. Plenty of OK restaurants within a short walking distance. Tube is about 10 main walk away. Only criticism would be breakfasts. It was crazy. All tour groups where in the same room. poorly organised, always running out... More 

Was this review helpful? Yes 2
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Guest Kay E, Thank you for sharing your impression regarding your last stay. I notice the problem for taking breakfast in the group breakfast space, and the F&B team will be advised to ameliorate this. I hope we'll welcome you for yout next stay in Paris Area. Kind regards. Philippe Marchand - General Manager More 

St Ives, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 2, 2015

Stayed here through Riviera travel for a long weekend. It is situated very conveniently by the Metro and bus service along the river to places of interest? The hotel was ok, not 4 star in my experience, rooms clean and adequate for a 3 night stay, however the air conditioning was either not working or impossible to fathom. The hospitality... More 

Was this review helpful? Yes 1
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Miss Susan D, Thank you for your comments regarding your last stay. Usually Riviera's guests are satisfied with our services, and for the breakfast too. I apologize, if it was not, and I don't remember any remarks last week-end regarding this service, by the tour leader or any clients, I am very sorry. Kind regards. Philippe Marchand - General... More 

Leicester, United Kingdom
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed May 24, 2015

My husband and I checked into this hotel as we had managed to get tickets to the French Open. Check in took an age and I was immediately charged 45 Euros more than the tariff on the board. Naturally the price is inflated because of the tennis 303 Euros per night it is truly a joke, breakfast would naturally be... More 

Was this review helpful? Yes
Philippe M, Directeur général at Mercure Paris Porte de St Cloud, responded to this review

Dear Guest, Thank you for you comments. I am sorry for your dissatisfaction, and I want to inform that our hotel will benefit a complete refurbishment program from next summer. I hope will be able to receive you in best conditions for your next stay in Roland Garros area. Kind regards. Philippe Marchand - General Manager More 

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