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Novotel Mulhouse Sausheim

Rue des Cevennes, 68390 Sausheim, France
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Novotel Mulhouse Sausheim
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242 Reviews from our TripAdvisor Community

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Traveler rating
    33
    106
    69
    22
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
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  • French first
  • German first
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English first
  • All months
    (242)
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    (44)
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    (34)
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Alberta
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked here, to find out no air conditioner in rooms, even though it states, so we left. But before we found that out, we had to go into the very small room that we were given, and no elevator. Upon arrival found attendant to be rude and kept asking for Accor Hotel Points pass, even though it has been shipped... More 

Was this review helpful? Yes
VINCENT F, Directeur général at Novotel Mulhouse Sausheim, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Porto, Portugal
Level Contributor
374 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
4 of 5 stars Reviewed January 24, 2015

PROS Check-in and check-out: fast and efficient General cleanness: novotel standards, nothing to complain about this Complementary and frees: free bottle of water in the room Towels in the bathroom: big enough Shower water temperature: constant and easy to setup Restaurants and bars: I arrived late to hotel due to a late flight, no fast food restaurant open in the... More 

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Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 9, 2015

I liked this Novotel hotel very much . It has free WI-FI connection, free parking, swimming pool restaurant, bar and really good breakfast. The rooms are clean and quite big. I think this hotel has everything you need .

Was this review helpful? Yes 1
Marseille, France
1 review
5 of 5 stars Reviewed January 3, 2015

We stayed in hotel with family and it is really well adapted to families. Rooms are spacious and clean. The reception was wonderful and let us check in before the fixed hour. The food in restaurant was delicious.

Review collected in partnership with Ibis Hotels

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London, United Kingdom
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 1, 2014

When I booked, I was offered a price that included a meal, which I chose as there is nowhere to eat nearby. I had a terrible time getting the staff to understand this - they called a supervisor - she understood - but they STILL tried to charge me again. And weren't hugely apologetic about it. No pillows for the... More 

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Ternat
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed August 2, 2014

The title of this review speaks for itself: the hotel is small, old, dirty and the staff is not courteous at all! Only at the reception they know what courteousness is: they greeted us and the kids got a welcome present. I have never been at a place where I can sit on a terrace for six hours and a... More 

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1 review
3 of 5 stars Reviewed July 29, 2014

averge hotel, friendly staff but relly bad food!!!! the menu enfant is not good; we have some pasta also not good, and the wine is very average. Location is near the highway. the room for two aldalts and two children was not very big. Parking hotel is good.

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