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BEST WESTERN Hotel le Schoenenbourg

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2a Rue de la Piscine, 68340 Riquewihr, France
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BEST WESTERN Hotel le Schoenenbourg
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382 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Blackwood, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

We used this hotel as an overnight stop on our roadtrip round Europe. We arrived at about 3pm, easily finding a space in the large car park and received a friendly welcome on check in. Our room had a view of the vineyards and was very spacious. It was also very well equipped with a good sized fridge, aircon and... More 

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Ashtead, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

No nonsense, clean, functional, with rooms looking out onto the vinyards - albeit through rather peculiar yellow glass. Anne or reception was very helpful in a number of ways, particularly selecting a restaurant for supper. Good value for money.

Was this review helpful? Yes
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you for your very postive feedback about our hotel. I will make sure to let Anne know about your kind comments towards her, if she has not read your comments yet! I will be a pleasure to welcome you again to provide you another pleasant stay. Best regards, Your dedicated, Mathias Striebel hotel.schoenenbourg@gmail.com More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this lovely hotel in fabulous Riquewihr. The room was nice and air-conditioned and we used the pool after a long day of driving. After leaving the hotel we soon realized that we had forgotten a portable loudspeaker in the room and called the hotel. A few days later the speaker is back with us... More 

Was this review helpful? Yes
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you so much for the great feedback you left. I am very happy that the speaker made its way back to you safely. We are here to assist our guests in any way we can, and that assistance does not stop at check out, but ends when you no longer need your assistance, guidance, suggestions. I hope... More 

Perth, Australia
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised by this hotel. We accepted a room upgrade offered by email the day before we arrived and ended up in an attic type room on the top floor with terrific views over the vineyards. There was even a lovely view from the bathroom window. This is not a luxury hotel but the room was spacious bright... More 

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M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you for taking the time to write about our hotel and your positive experience here. You are absolutely right about our 4 rooms located on the third floor: they offer the best view of all rooms, but you do have to go through a set a spiral stairs to get up to these. I am very happy... More 

London
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Situated on the edge of town with good parking, nice modern facilities but slightly thin walls, tiny lift, and tired looking public areas. However the rooms are quite stylish and well equipped and the short stagger back from town makes this a winner.

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M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you for your positive review of our hotel accomodations. I hope that your experience will convince to come back and visit us again soon. Best regards, Your dedicated, Mathias Striebel hotel.schoenenbourg@gmail.com More 

Frankfurt, Germany
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have often stayed here in the past. This time we booked a suite for one night. The suite was great: bedroom, sitting room, huge bathroom with tub and walk in shower and bidet and separate WC. Unfortunately, we picked the first week in July where temperatures where up in the high 30°s for over a week. The air conditioning... More 

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M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you for your feedback! I am very happy that you enjoyed our suite. Temperatures indeed had never been that high for that long in our region. Our A/C system indeed had a harder time cooling down the rooms, which is why I decided to upgrade our A/C system and double the cooling power. I already ordered the... More 

California
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the fourth time we stayed at this hotel. It was our best ever! We had a balcony for the first time and it looked out on the wines of Alsace. The room was excellent with a wonderful shower and all modern conveniences. If you are a breakfast person, don't miss breakfast, which is wonderful. The hotel is only... More 

Was this review helpful? Yes 1
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you very much for taking the time to write about your stay with us. I am pleased that your experience gets better as time passes. We are constantly rethinking our products and services to provide a more positive experience. I hope that we will have the pleasure to welcome you a fifth time soon. This will become... More 

A TripAdvisor Member
1 of 5 stars Reviewed 3 weeks ago

My wife & I stayed for two nights, with friends. I was very disappointed as booking the best room 304 suite I didn't expect to have to carry the suit cases up a narrow spiral stair case. The first night the air conditioning did not do anything to appease the heat. The next morning I explained to the front of... More 

Was this review helpful? Yes
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, I would like to express my apologies for not meeting your expectations. Our region suffered an unprecedented heat wave for over a week with temperatures nearing 40 degrees celsius. Our A/C system did its best job to try to cool off the rooms. However,the rooms located on the top floor are, as you can imagine, the warmest and... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is clean, everything looks great, the staff are friendly and the breakfasts first class. It is ideally situated just a very short walk outside Riquewihr and ideal for touring the Alsace. We would happily stay there again.

Was this review helpful? Yes
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guests, Thank you so much for taking the time to write a brief note on your stay in our hotel. I am very happy that you enjoyed our accomodations and that you would consider staying with us again. See you soon! Warmest regards, Mathias Striebel hotel.schoenenbourg@gmail.com More 

Santa Monica, California
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 26, 2015

I loved my time in Riquewhir and at this hotel! It felt more like a boutique hotel than a Best Western and the location just outside the town walls was perfect. It was nice to not have to worry about were to park my car and the walk into town is only a couple minutes. The rooms have recently been... More 

Was this review helpful? Yes
M_Striebel, Directeur général at BEST WESTERN Hotel le Schoenenbourg, responded to this review

Dear guest, Thank you so much for taking the time to write such nice comments about our hotel. I am very happy that you enjoyed the rooms we completely renovated in spring 2015. I do hope that you will be able to come back and visit our beautiful region again and it would be a pleasure to be your hotel... More 

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