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Hostellerie des Chateaux & Spa

Travelers' Choice award winner
Hotel website
11, rue des Chateaux, 67530 Ottrott, France
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1 room 1 guest
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Hostellerie des Chateaux & Spa
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540 Reviews from our TripAdvisor Community

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Traveler rating
    370
    116
    37
    12
    5
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64
400
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (132)
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Valletta, Malta
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

During a road trip from Toulouse (France) to Brussels, I have stopped in that hotel for 3 nights (Suite Deluxe and spa with private hammam). The hotel is ideally located if you want to discover the Alsace region. The very beautiful city of Obernai is very close. You are not too far from EuropaPark or of the Haut Koenigsbourg castle.... More 

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Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 19, 2015

It is a very charming hotel. The rooms were very clean and quiet. It became popular due to the thermal pools. staff are polite and helpful. It was built in two separate buildings. reunite with a link to the third floor. Has a quality restaurant. Dishes are quite varied and tasty. The waiters are polite and have good knowledge about... More 

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Saratoga, CA
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 28, 2015

My wife and I stayed here one night in late June 2015 with a Backroads bike trip. What wa great hotel! Our room was visually stunning (Panoramique) and included a sauna. My one complaint was that the toilet was pretty far from the bedroom and somewhat difficult to find at night. We ate one dinner there and it was superb.... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2015

We stayed first here in 2012 and loved that experience so we're very happy to come back.....and for sure we were not disappointed! A great hotel, perfect facilities, wonderful cuisine and for me the service given to our two daughters (both under 10) was exemplary.......they and we were made to feel special.....will be happy to come back again!

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Oxford
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 14, 2015 via mobile

Stayed for one night on a business trip, so also experienced the conferencing facilities. The hotel is very clean and comfortable, although lacks some charm. The rooms are a good size, modern but decorated tastefully with thought. The room amenities are good but I am always disappointed when it isn't possible to make a coffee in the room in the... More 

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gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Many thanks for taking the time to post your review following your recent stay with us at The Hostellerie des Châteaux. I was delighted that you enjoyed your stay and I will share your comments with the all team. I really do hope that you will visit us again in the near future. Kind regards, Sabine & Ernest Schaetzel Aurélie... More 

SouthAfrica
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stunning room, very comfortable, great steam room in the room, fantastic shower, comfortable lounge are and really comfortable bed. The spa-I imagine the spa could be really worthwhile visiting , from it's numerous steam rooms to saunas , massage room and the swimming pool(small very basic gym with minimal equipment)-however we went to this hotel over Valentines day and it... More 

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gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you so much for staying with us on your trip to Alsace and for taking the time to leave your comments. I am sorry that we did not meet all your expectations on that day but I can assure you that we value your opinion and level of satisfaction. I will pass on each of your feedback and I... More 

Falls Church, Virginia
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed December 1, 2014

Nice accomodations. Great bathroom. Would have been nice if registered guests had some preferential treatment for dining the restaurant. Waited for 1.5 hours and left. Lots of guests seemed to come out of no where and enter the restaurant. Breakfast was better than average, not exceptional.

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gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you so much for taking the time to leave your comments. I am sorry you did get a chance to dine with us during your stay. Hotel guest do have preference for diner reservation, but if you don't make any reservation we can not make any preferences. I will pass on each of your feedback to the team in... More 

Arlington, Virginia
Level Contributor
257 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed September 21, 2014

My friend and I stayed here. The hotel is nice, there is free parking and it's in a charming little town. The room was nice but our bathroom floor had not been swept (think nasty hairs on the floor) and the inside of the door had dried up sticky stuff on it. Yuck. We went to the spa for massages... More 

Was this review helpful? Yes
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

Thank you for taking the time to leave your comments following your stay with us at The Hostellerie des Châteaux. I was very proud to share your glowing review of your recent stay with my team this morning. It is comments like this that really make our job worthwhile. We take great pride in the service we deliver and we... More 

Walschbronn, France
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 13, 2014

The most romantic and sweet place from all I sow until now! When we came into the room we found a champagne with 2 glasses, a great mountain view from the balcony. The spa area is around 600 m, piscine, sauna, lounge room and hamam. In the evening we was going into their restaurant where, the men I love asked... More 

Was this review helpful? Yes
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

I was absolutely delighted to read your very kind words following your stay at The Hostellerie des Châteaux. I was happy to read we met your expectations and that you enjoyed your experience. Please do come and see us again soon. I have passed on your comments to my team here. Kind regards, Sabine & Ernest Schaetzel Aurélie & Guillaume More 

Lux
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

This was our first stay at the Hostellerie des Chateaux and definitely not our last.Service was magnificant and the cuisine was unforgetable.We booked a suite with Spa access and enjoyed every minute of our vacation at this wonderful hotel.Many thanks to the fantastic Team at Hostellerie des Chateaux for giving my wife and myself memories we will never forget! Lawrence... More 

Was this review helpful? Yes
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this review

I was thrilled to read your feedback following your recent stay with us at The Hostellerie des Châteaux. I was delighted that we were able to create a special moment for you. I have passed on your kind words to the team. My kindest regards, Sabine & Ernest Schaetzel Aurélie & Guillaume More 

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