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Premier Inn Swanley

Certificate of Excellence
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London Road, Swanley BR8 7QD, England
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1 room 1 guest
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Premier Inn Swanley
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289 Reviews from our TripAdvisor Community

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Traveler rating
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    109
    33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (289)
  • Mar-May only
    (74)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (65)
All months
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here as friends were getting married locally, it is clean and nice and very convenient. My partner and I arrived separately and the two ladies on reception were so nice and friendly, very professional and helpful (Taylor & Kaylee).

Was this review helpful? Yes
Lincoln, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Premier inn was absolutely fine in every respect. The restaurant was well below par, felt almost an inconvenience. Food was not appetising, bacon barely cooked, service slow, difficult to find a table as dining alone, tables not wiped down or clean. Staff didn't really seem to care about customer service in the restaurant.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep.' The team and I are delighted you enjoyed your stay with us and we hope to welcome you back soon. We're sorry to hear you didn't enjoy your experience in the restaurant, we thank you for your... More 

Bournemouth, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for four nights as part of a work course. Typical of any other premier inn, was clean, comfortable and fit for purpose. My only issue was the lack of opening windows. I felt like I was in a dusty prison. Not good I want fresh air! There was AC which made up for it. People tend to bang... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep.' We're sorry to hear there were a few noise issues during your stay, our night team do an hourly walk around of the hotel to ensure noise is kept down and our guests can get a great... More 

London
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed with family in June 2015. The room was big and daughter loved her single bed. Room has tea making facilities with complimentary tea, coffee, milk and sugar. Flat screen TV has a fair selection of channels. Free WiFi is ace and works at reasonable speed. Got to shout about the breakfast on which kids go for free with a... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your 5* review! We're pleased to hear you enjoyed your experience at Swanley Premier Inn and took full advantage of our Full Premier Inn Breakfast! Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep.' The team and I are delighted we were able to do this for you... More 

Tyne and Wear, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel was what we expected from a Premier Inn, clean, tidy and comfortable. Received a text to book a table for dinner, which we did, although I then followed it up with a phone call to confirm, as there were 18 of us and was worried this may be a problem. Was assured that it was fine, but then on... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. We are pleased to hear you enjoyed your stay at Swanley Premier Inn, our purpose is to 'Help our guests feel brilliant through a great nights sleep.' I apologise that on this occasion your experience in our adjoining restaurant wasn't upto our usual standards, we appreciate your feedback as it enables us to improve. Please... More 

Toronto, Canada
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel several times over the course of the last few years and use it as our base when visiting family back in the UK. The room was clean and tidy. The front desk staff and the room attendants were all friendly and pleasant. While we were there the entire bedding of the hotel was changed... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and we look forward to welcoming you back to our hotel in the near future and I'm sure you'll be impressed with our... More 

West Yorkshire, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say.... I regularly visit down South once or twice a yr & I recommend the Premier Inn at Swanley, every visit is a pleasure & the lovely friendly staff at the hotel are always pleased to see you & are super helpful with all your needs. The room is always clean & tidy as well as the... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your 5 star review! Our purpose here at Premier Inn is to ' Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and look forward to welcoming you back soon! Many thanks Katie More 

Colchester, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Brilliant stay for both chilling and ideal location for my son to do a tennis coaching course. Great staff friendly and helpful. Thank you to you all very much. See you all again on the tenth of August for round two

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and we look forward to welcoming you back to our hotel on Monday 10th August! Many thanks Katie More 

Gloucester, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We have stayed here many times and can't fault the cleanliness and service. Breakfast was the best I've experienced in this type of accommodation. Plenty of free parking on site, Within easy Reach of M25, M20 and M2.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and we look forward to welcoming you back in the future. Many thanks Katie More 

Warrington, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 26, 2015

Premier inn standard, Our room was available immediately on arrival (Before the 2pm guideline) Plenty of car parking space. Room was clean., The hotel was in a good location with friendly and helpful staff - The Bull - Pub next door) serves good quality food at a very reasonable price.

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you very much for your review, we are delighted to hear you enjoyed your stay here with us at Swanley Premier Inn. We hope to welcome you back in the future! Kind regards Katie More 

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