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Premier Inn Swanley

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London Road, Swanley BR8 7QD, England
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Premier Inn Swanley
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276 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • French first
  • Italian first
  • Any
English first
  • All months
    (276)
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    (74)
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

All chain hotels are not the same. A fairly new building with a Beefeater grill attached. Rooms were air conditioned - much appreciated. Staff in both the hotel and pub/restaurant were polite and efficient. Very convenient for London, Bluewater and the motorway network. Would we use it again? Undoubtedly.

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and we look forward to welcoming you back in the future. Thank you once again for your review. Kind regards Katie Reception More 

Plymouth, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our hotel room was very clean and looked newly decorated. It was a really big room and had a brilliant airconditioning system. The bathroom was clean and well stocked. The reception staff were very friendly and helpful and the midday checkout was ideal. The only reason that it didn't get 5 stars is that The Bull pub next door where... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review, the team and I are delighted you enjoyed your stay here with us at Swanley Premier Inn. We take all feedback seriously and with regards to your comments on the adjoining restaurant the issues occurred on your visit will be raised and investigated by Restaurant Management. We hope to welcome you back in the future.... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice location about 5 minutes from town centre. The hotel has a pub/ bar attached to it ample parking. Lovely seating area outside which lovely to sit and have a drink on a hot day. Food was ok in pub attached. Staff friendly in hotel rooms very spacious and if u need any extras housekeeping more than willing to help... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you very much for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you and we look forward to welcoming you back in the future. Thank you once again for your review. Kind regards Katie... More 

1 review
2 of 5 stars Reviewed 1 week ago

I can not fault the hotel, lovely staff and great service. The restaurant is another matter! We waited 50 mins for our meal - then the order was wrong! Service shamefully poor. Busy should not equal bad. Lots of staff running about like headless chickens panicking because they are busy. Gordon Ramsay would have a field day here. The key... More 

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this for you. We take all feedback seriously and your comments regarding the service you received from the adjoining restaurant will be raised and put forward... More 

Kingston-upon-Hull, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very comfortable stay here, stayed for 3 nights, originally scheduled for 2 but needed 3 so had 2 different rooms. Premier Inn was completely up to the high standard one expects from this chain, although it could do with upgrading to the new decor and larger TV! The following week I returned to work in swanley but opted to stay... More 

Was this review helpful? Yes
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay here with us at Swanley Premier Inn. Your feedback with regards to the restaurant are very much appreciated and the issues occurred on your visit will be raised with the Restaurant Management and fully investigated. Thank you once again for your review. Kind regards Katie Reception More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We only stopped for the one night but we were very impressed. Friendly staff, clean room and great service. free car park ( although we were only there for one night so please do check if you are staying for longer) Right next door to a harvester, in fact the door from the lobby goes into the restaurant. We would... More 

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your positive review. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I at Swanley are delighted we were able to do this for you. Swanley Premier Inn car park is free however it can get busy during peak times at the adjoining restaurant The... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here whilst attending a mates wedding. Quite okay but bed was as hard as a rock. Tried to initiate money back guarantee but lady came up with some flimsy excuse. Didn't have the willpower to argue with her so I left it.

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

I apologise that on this occasion your stay fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. We thank you for your review and we will look into the issues which occured during your stay with us here at Swanley Premier Inn. Many thanks Katie Reception More 

birmingham
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whilst many people will have a pre-conception of these types of “budget” hotels (me included) I must say we had a surprisingly good time! What sets this Premier Inn apart from the others I have used was the excellent attentive staff, and their willingness to go that little bit extra to ensure our stay was a comfortable one. The only... More 

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you very much for your review, we hope to ensure all our guests who stay with us here at Swanley Premier Inn leave with an enjoyable and pleasant experience. We apologise for the noise with regards to the floor boards, your comments will be passed onto our Operations Manager. We thank you for your feedback and hope to welcome... More 

London, United Kingdom
Top Contributor
59 reviews 59 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for two nights in June. We had stayed previously when the hotel was first opened when we found it very comfortable, however at that time the then newly opened restaurant let it down. This time the restaurant was excellent. We had dinner and breakfast. The food was freshly cooked and the waiting staff smiley faced. Nothing seemed to... More 

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review, I am pleased your stay second time round was an improvement from your first visit with regards to the attached restaurant The Bull Beefeater Grill. Our purpose here at Premier Inn is to 'Help our guests feel brilliant through a great nights sleep'. The team and I are delighted we were able to do this... More 

Lichfield, United Kingdom
Top Contributor
131 reviews 131 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice welcome on arrival Large spacious room with bath and shower room was clean and had air conditioning There is a large car park but due to the beefeater restaurant next door it tends to get full very quickly Evening meal selection very good, cooked well and presented efficiently Restaurant does get busy and you would be advised to book... More 

Was this review helpful? Yes 1
Callie B, Receptionist at Premier Inn Swanley, responded to this review

Thank you for your review, the team and I are delighted you enjoyed your stay with us here at Swanley Premier Inn. We do recommend for our guests to book a table reservation with ourselves during check in. We hope to welcome you back in the future! Kind regards Katie Reception More 

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