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Mas de la Bertrande

487 chemin de la plaine, 13100 Beaurecueil, France
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42 Reviews from our TripAdvisor Community

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Bremen, Germany
1 review
1 of 5 stars Reviewed August 8, 2013

Our room hasn't been used for days and was dark and wet. After staying there for one night I had three flea bites. The pool was not working and is closed when most needed at prime arrival time. The whole area looked neglected, the restaurant was closed. The old lady who runs the premises is not giving you any services.... More 

Thank Katrin D
London, United Kingdom
2 reviews
4 of 5 stars Reviewed July 28, 2011

We stayed here for the weekend as we were attending a wedding locally. We picked it because of the location (close the the wedding) and cost compared to hotels in Aix. Given the poor reviews we were quite worried! But it was a perfectly nice hotel. The rooms where clean and comfortable, and the bathrooms were clean. The decor is... More 

Thank olm123456
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 8, 2009

Our room was filthy. There were hairs all over the bathroom floor. The bath itself was in a disgusting state. For the 2 days we were booked in there we didn't have any hot water at all. When I complained I got a mouthful of abuse and was told the other members of the party had used it all. In... More 

1 Thank Nibor4591
Boston, Massachusetts
Level Contributor
103 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
1 of 5 stars Reviewed July 22, 2006

A friend suggested we stay here because it was close to their home in Le Tholonet. I had read an acceptable review in Fodors, so decided to change our reservations from the Hotel Cezanne in Aix proper - the worst decision of our entire, fabulous vacation. The room we were in obviously hadn't been opened in several months. I knew... More 

2 Thank beav
A TripAdvisor Member
1 of 5 stars Reviewed March 12, 2005

The persons (a mother and daughter) running this place are extremely rude and dishonnest. They charged us extra breakfasts on the day of departure. We figured it out and they wouldn't reimburse us. The food was terrible. The dog's owners takes an occasionnal dip in the swimming-pool!!! I came back one night at 1am to find the mas locked. I... More 

13 Thank A TripAdvisor Member
A TripAdvisor Member
1 of 5 stars Reviewed April 18, 2003

After staying at 4 star hotels around Provence, we were not expecting the luxury from the Mas de la Bertrande.. What we did get was a very cool reception, a filthy swimming pool and dank and musty smells emanating from the reception area...after that, we didn't need to see the room , but put our car quickly in reverse and... More 

16 Thank A TripAdvisor Member
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