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Grand Hotel Moon Valley

Corso Caulino 5 | Seiano Di Vico Equense, 5, 80066 Vico Equense, Italy
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Grand Hotel Moon Valley
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Grand Hotel Moon Valley
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326 reviews from our community

Traveler rating
    80
    143
    74
    22
    7
See reviews for
55
170
10
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
1 review
1 of 5 stars Reviewed yesterday NEW

My wife and I were really upset by the standard of both rooms we were offered in this hotel. They were dreary, dank, dark and tiny. The proverbial cat couldn't be swung. The group dinners were quite uninteresting, the food bland and the choice uninspired. The hotel is situated on a dangerous and very busy bend and there are few... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed at Grand Hotel Moon Valley last year for our honeymoon and had a great time. When we arrived we asked for a room with a different view and were moved immediately by a wonderfully helpful man to a larger room. The room was always clean and everything worked perfectly. We loved the pool and the... More 

Was this review helpful? Yes 2
Penarth, Wales, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed early September just as the season was ending. Staff were all lovely - we had an instance of ants in our room that had gotten in through our open balcony door and the staff gave us priority, had it cleaned up in no time. We had no other issue the entire time we were there. I would recommend... More 

Was this review helpful? Yes 1
London
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited as part of a tour group and stayed for a week. We had a pre paid package with everything included even local drinks. When booking we asked for a 'quiet' room and declined an upgrade overlooking Vesuvius. Very pleasant room view but the close by road was noisy. I don't think our package gave us access to a full... More 

Was this review helpful? Yes 2
Hastings, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 17, 2014

The room was spacious, clean and I had a balcony with a lovely view of Vesuvius. The food was good and any adaptions for vegetarians were willingly made. The management and waiting staff were friendly and helpful. It was bright and cheery and I would happily recommend it. The only thing that wasn't so good was the fact you had... More 

Was this review helpful? Yes 9
CarloLuigi, Proprietario at Grand Hotel Moon Valley, responded to this review

Dear Madam, thank you for your review. We are very pleased you enjoyed your stay at our Hotel. We work very hard to please our guests and your satisfaction is the greatest reward. Hoping to see you again at Grand Hotel Moon Vallley Kind Regards Mr L. Dell'Amura More 

Honiton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2014

We booked with Saga for a weeks break. We knew that this hotel was very handy for the Vesuviana Railway (10 minutes walk) as we had previously stayed in Sorrento itself in May. We were delighted with the large accommodation and the spectacular views of the Bay of Naples. We assume that the hotel was family-run - all staff were... More 

Was this review helpful? Yes 4
CarloLuigi, Proprietario at Grand Hotel Moon Valley, responded to this review

Dear Sir/Madam, we would like to thank you for your review. Our guests' feedback is essential to us. The position of our Hotel might be difficult for some people such as in your group but we do offer a free shuttle bus service and for any circumstances staff from reception is always very happy to help. Hoping to welcome you... More 

Cranbourne Australia
Contributor
18 reviews 18 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 27, 2014

My wife and I sated for one night at this hotel while on a Trafalgar bus tour of Europe. We found the rooms to be of a good size. They were clean and the bed was comfortable. Our room had a balcony that overlooked the mountainside. Some rooms have a view of Naples Bay and Mt. Vesuvius, but if your... More 

Was this review helpful? Yes 5
CarloLuigi, Proprietario at Grand Hotel Moon Valley, responded to this review

Dear Guest, thank you for your time. We do appreciate your feedback as we believe is the only way to improve our service and the biggest reward for our work. Our local natural amenities are indeed one of the many reasons to choose our Hotel. Wishing you all the best, Kind Regards Mr L. Dell'Amura More 

cumbria
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 25, 2014

We stayed at this hotel at the end of August into September. Our holiday overall was ok, but not brilliant. We travelled with Thomas Cook as all inclusive. We were disappointed with the range of drinks included in the all inclusive package and the food was basic to what we have experienced in Italy to our previous holidays. This was... More 

Was this review helpful? Yes 3
CarloLuigi, Proprietario at Grand Hotel Moon Valley, responded to this review

Dear Sir/Madam, sorry for our late reply. We would like first of all to say thank you for your feedback. We are very sorry to hear about your disappointment and quite surprised too. Our staff works hard and we do rely on the fresh and tasty quality of our food as a strong part of our service. We do apologise... More 

Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 15, 2014

We started out planning our week as independent-travelers (book flights, rent car, book hotel, etc., we've done it often before with TripAdvisor help) but ended up taking a Travel Department trip. Why? Simply because we couldn't come near matching their package for price - they offered a higher-starred hotel, half-board, airport transfers, and a few good whole-day and half-day guided... More 

Was this review helpful? Yes 23
CarloLuigi, Proprietario at Grand Hotel Moon Valley, responded to this review

Dear Guest, We would like to say thank you for your time spent for this review. We do appreciate our guests' feedback in order to improve our service. We are very pleased to hear you enjoyed your stay at our hotel. We are sorry to hear you weren't completely satisfied with our dinners though. We tend to blend the freshness... More 

Derry
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2014

Stayed at this hotel for a week in the middle of October. We had a room with a stunning view of the Bay of Naples and Vesuvius. The room was very clean and of a good size.The food was good and the staff helpful. There was a shuttle bus to the train station and back, which was great. The showers... More 

Was this review helpful? Yes 3
CarloLuigi, Direttore at Grand Hotel Moon Valley, responded to this review

Dear Sir/Madam, sorry for our late reply. We would like to say thank you for your time, we do appreciate our guests' feedback. We are very happy to hear that your stay at our hotel was pleasant, it means a lot to us. Hoping to see you again at Grand Hotel Moon Valley Best Regards Mr L. Dell'Amura More 

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