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BEST WESTERN Grand Hotel Royal

Certificate of Excellence
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Viale Giosue Carducci 44, 55049 Viareggio, Italy
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BEST WESTERN Grand Hotel Royal
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BEST WESTERN Grand Hotel Royal
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823 reviews from our community

Traveler rating
    501
    237
    56
    19
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dorking, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Accommodation standards excellent. Reception very helpful. Very good selection for Breakfast. limited choice at Dinner. Hotel is on the seafront which is very long & flat.Good local bus service for visiting pisaa, Lugga & Forte De Marni. on the seafront there is a weekly market every Friday.

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, It is very kind of you to follow up with thanks ! I am delighted that you enjoyed your stay.and we would like to clarify the market day is on Thursday not Friday Best regards, More 

Hove, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the minute we arrived, Reception, assistance with bags to the room,set the scene from the start for a very satisfying two week stay. All the staff were very helpful, cleanliness outstanding and the star was in the bar, Guissepi with his able assistant Veronica.This was an added plus as there was no evening entertainment.We will hopefully return some day.... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, I am glad that you had such a great stay with us and found it to be, comfortable, excellent service and breakfast was to your liking. It was also great to hear that you loved our location. Thank you. Giuseppe our Barman send you his love. Kind regards More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here from the 14th May to 21st May, lovely Hotel, full of Character, lovely view of the sea from our room.food is good but menu not very varied, lot of Veal, the staff are very attentive, beds changed every other day it seemed. Breakfast room not big enough for the size of the Hotel, but I loved the... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again.and maybe without City tax wich we know It is a tax that does not like it, not even to us!! Best regards More 

Stone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from first visit to Italy,travelling as a party of 4 with my wife, sister and brother-in-law,and have to say in the main,a very positive experience. Firstly,the Hotel,very good,well maintained,clean,pleasant gardens with a huge pool,unusual for the area,and very friendly and helpful staff,both on Reception and around the bars and Restaurant.All evening food is waiter served,apart from a salad... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, It is very satisfying to read such a positive review from a guest coming for the first time in our Resort, and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal and loking forward to welcome you once again Best wishes More 

Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the pleasure to come back with our family to this beautiful hotel again. Weather was great, perfect hotel services, very attentive staff - we really enjoyed our holiday with our 3 years old son. We tasted very good offer of the hotel restaurant and special thanks to the barman Giuseppe who made our drinks at the hotel bar... More 

Was this review helpful? Yes 2
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, thank you for your comments. We are glad that your stay with us was great again. Hope to welcome you once again next year Kind regards More 

Manchester UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having seen what the Manager writes in riposte to unfair reviews (check the poor review Manager's comments on TA, they are a hoot!) I am sorry to say we have only glowing positives to report : A warm professional welcome from Paulo, a free upgrade to a lovely recently refurbished room, friendly staff, varied and tasty breakfast in a lovely... More 

Was this review helpful? Yes 1
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest Thank you very much for your kind words. We appreciate this positive feedback, although attention is taken to every review regardless of the rating given. All guests are free to express their opinion, providing it is correctly justified. Thank you once again for your review. We look forward to welcoming you at the Grand Hotel Royal again in... More 

Surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2015

This is a lovely hotel with very good staff. Viareggio is not the place to be out of season as the beach is not open and the hotel pool is closed until 1st May. We enjoyed our holiday as the station is a 20 minute walk and from there you can visit Pisa, Florence and the towns of the Cinque... More 

Was this review helpful? Yes 3
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, thank you for your kind comment. Hope to welcome you once again at the Grand and Royal Best Wishes More 

Worcestershire
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2015

Wonderful week staying at this fab hotel. Friendly and helpful staff. Clean and very comfortable rooms.Ours had the view of the sea to the left and the mountains to the right - what's not to like ??? Setting is grand and elegant and the staff match this in their attentiveness, politeness and composure. We loved Danielle in the restaurant who... More 

Was this review helpful? Yes 1
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, Thank you very much. I could not agree with you more - our beutiful view apart , it is the staff and the service they provide which I believe makes The Royal such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I... More 

inverness
Contributor
18 reviews 18 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 12, 2015

I first stayed in this hotel in 1992,and several times since,which speaks for itself!My last visit was over this Easter weekend with my brother.We were visiting family in the area and used the Royal as our "base".It was still as wonderful as ever;delicious food,very friendly efficient staff,stunning decor and very well appointed rooms.Special mention to Giuseppe in the bar for... More 

Was this review helpful? Yes
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Best Wishes More 

Isle of Man
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 13, 2015

Ideally located on the sea front 15 minutes walk from the railway station, which is convenient for outings to Lucca, Pisa, Florence and Sienna. Main bus depot in Viareggio is about 8 minutes walk along the promenade heading towards the dock area. We took a taxi from the airport to the Grand which cost about £30. A bus only costs... More 

Was this review helpful? Yes 8
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, we would like to thank you for your comment. Your review was clear at all and that helps future customers to understand what they can find in Viareggio and in our hotel. Thank you once again and looking forward to welcome you again soon Kind regards More 

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