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BEST WESTERN Grand Hotel Royal

Certificate of Excellence
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Viale Giosue Carducci 44, 55049 Viareggio, Italy
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BEST WESTERN Grand Hotel Royal
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BEST WESTERN Grand Hotel Royal
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888 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

Everything about this hotel recalls its past glories. the grounds, the pool area, spacious dining room and bedrooms. The food makes too many compromises to allow for perceived Northern European tastes. Consequently neglecting the fine Italian eating that most clients are expecting. Staff are helpful and attentive and bar prices, 'sensible.'

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London, United Kingdom
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 9 nights in early June. This is a nice old fashion hotel, so if you are looking for somewhere modern this is not for you. Rooms are grand with high ceilings and the reception area and stairs are fabulous. We had a room facing the beach area which was nice and very clean. The outside pool... More 

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Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent 8 nights here, staff are incredibly friendly, hotel is spotlessly clean. Our room was a very good size ,bathroom was also very modern and a good size. Pool area is also very nice and quiet. The hotel itself as many have mentioned feels lost in time which I like, gives it character. The breakfast is good and you have... More 

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Stockholm, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Nice old-fashioned hotel, impressive and beautiful building. At least our room had no connection to any central air conditioning system and during the summer air conditioning is needed in Viareggio, so in our room they had set up a stand-alone air conditioning units. There was nothing wrong with the unit but it was not of the silent sort and it... More 

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Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear guest, first of all please apologize for inconvenient caused.!! Yes is true, first you have to sleep in the Hotel soo you are right. But inform us when the inconvenient happened even during the night with a late room change pheraps it would help us to do not have this kind of bad comment and vote, and you to... More 

Sheffield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The picture in the brochure is what you get -true Italian ambience. This beautiful hotel with its marble floors and cool Italian elegance is the reason we have now had 8 visits here and plan another week in September. The welcome we receive in Reception and from the staff generally reminds us that we are back in our second home.... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Mr Thompson, how nice.!! Thank you very much for your kind words and looking forward to welcome you once again in September Best Wishes More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What can I say, the Grand Hotel Royal ticks every box ! The staff are on top of everything. The hotel is beautiful. The rooms are ideal and to have a sea view was a real treat. The location is great, shops on the promenade and clean beaches just one minute away. The food and service was excellent. I have... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, wow!! Thank you! Simply the Best It is the title of a famous song, too much honor!! Very kind of you. Best wishes More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel in great location opposite the promenade, shops & beach. The pool area is spacious & Massimo v helpful to ensure you are sat in the sun or shade. Poolside bar serving light lunch & snacks & drinks.Also lovely garden with hammocks & seats and table tennis.The hotel has an arrangement with one of the beach clubs which charges... More 

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Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, It is always delightful to read that a guest intends to give us their seal of approval by wanting to stay again. Thank you, it is much appreciated and I hope that you will do just that. Thank you very much!! Kind regards More 

Chipping Campden, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We have just returned from this elegant and relaxing hotel this being our 19th year there. As always we had the most wonderful holiday in this magnificent hotel overlooking the Mediterranean. Breakfast in the very grand and splendid domed ballroom is always excellent with a very extensive buffet; there really is something to suit every diet. We need exercise after... More 

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Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, I am genuinely thrilled that we scored so high with you! Thank you for the superlative comments which are much appreciated and always passed on to the hard working staff. Hospitality really is a team effort and the various departments at The Royal work over and above the call of duty to ensure each guest interaction is a... More 

London, United Kingdom
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel would once have lived up to its title and indeed is still 'grand' in some respects - impressive building, spacious lobby, excellent bar area, decent pool in attractive gardens - but, like Viareggio itself, there is a sense that the best days are in the past. The bedrooms/en-suite bathrooms are a bit tired and could do with some... More 

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Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest Thank you very much for your comments. We always appreciate clients' feedback and take it into consideration. Saga is one of the tour operators who come to the hotel, visiting off-peak. All guests are very welcome, many of whom are independent travellers coming from all over the world. At 60 years old, you are young! You will also... More 

Bangor, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Just back from a week's holiday at this hotel. There are some good points - lovely pool, garden and the hotel has great character & old charm. Bar staff are brilliant, with fantastic service. Bad points - awful breakfast, 'hot' food is inedible, birds frequently flying around the room & helping themselves to the bread, poor service for tea &... More 

Was this review helpful? Yes 1
Marino P, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest Thank you for your comments. We do feel, however, that some of the remarks are rather unfair. The staff at the Grand Hotel Royal are known for their professional, friendly and extremely polite manner. Under no circumstances would they ever be 'rude and unhelpful , as you stated. We pride ourselves on customer service and are sorry if... More 

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