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BEST WESTERN Grand Hotel Royal

Certificate of Excellence
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Viale Giosue Carducci 44, 55049 Viareggio, Italy
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BEST WESTERN Grand Hotel Royal
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BEST WESTERN Grand Hotel Royal
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785 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Isle of Man
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 13, 2015

Ideally located on the sea front 15 minutes walk from the railway station, which is convenient for outings to Lucca, Pisa, Florence and Sienna. Main bus depot in Viareggio is about 8 minutes walk along the promenade heading towards the dock area. We took a taxi from the airport to the Grand which cost about £30. A bus only costs... More 

Was this review helpful? Yes 3
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, we would like to thank you for your comment. Your review was clear at all and that helps future customers to understand what they can find in Viareggio and in our hotel. Thank you once again and looking forward to welcome you again soon Kind regards More 

Chesapeake, Virginia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed at the Grand Hotel Royal in October 2014. The hotel was a perfect spot to stay and it was very easy to get to the train station to travel for day trips to Pisa, Lucca, Carrara and the Cinque Terre.

Was this review helpful? Yes 6
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, thank you for your kind rewiew. Hope to welcome you once again soon Kind regards More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 2, 2014

The long and short of it is that, based on the reviews and the star rating of this hotel, our expectations were not met. We were extremely disappointed with the hotel, room and service we experienced. So much so that we decided not to stay for our pre-paid 3 night stay. Unfortunately, even though the room allocated to us had... More 

Was this review helpful? Yes 6
Boston
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 19, 2014

We holidayed at this hotel as a 40th wedding anniversary treat, we had mentioned this when booking via Citalia and were very surprised to find a bottle of champagne in our room when we arrived. It was certainly an experience to stay in such lovely surroundings, once we had got used to the art deco charm of the hotel, spacious... More 

Was this review helpful? Yes 2
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you.Please accept my apologies for any inconvenience caused during your stay especially in the Restaurant. Hope to welcome you once again soon Kind regards More 

staines
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2014

my wife and i stayed here for a week at the end of september, lovely hotel, perfect setting, and all the staff were excellent. we even had perfect weather. could not have wished for a better stay.many thanks to all concerned who sorted out the minor problem we had. highly reccomended..........

Was this review helpful? Yes 2
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, Thank you for your feedback which certainly helps us to monitor and improve our service. I was pleased to read how much you enjoy staying at our hotel and that the service provided by the team. Hope you will visit us again soon! Bes regards More 

Manchester UK
Top Contributor
64 reviews 64 reviews
45 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 8, 2014 via mobile

Stayed here for 6 nights in early October. The hotel is beautiful and the photos don't do it justice. The location is great, close to the beach and a lovely park as well as being close to the bus stop. The lovely garden and pool area is a great bonus. We stayed here with our 2 year old son plus... More 

Was this review helpful? Yes 3
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal. It is very genuine of you to remember the names of the individual staff members who helped you to retain such warm... More 

France
Contributor
20 reviews 20 reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 3, 2014

I stayed here mid October for two nights with a colleague on a buisness trip. We both had single rooms with breakfast included. Both agreed it was very good value for money. Rooms were good size very confertable with a re vamped bathroom. Breakfast was very good with selection of continental or English. Staff all very polite and helpful. But... More 

Was this review helpful? Yes 2
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, It is very satisfying to read such a positive review from a guest and yes, we hope you will return up! Thank you for taking the time to share your experience at The Grand and Royal Best regards More 

Saint Paul
2 reviews
5 of 5 stars Reviewed November 2, 2014

What a great big beautiful old hotel with an excellent location and view. The staff was extremely friendly and helpful. This hotel was built in the late 1800's and has been exceptionally maintained. It is directly across the street from a beautiful beach right on the Mediterranean. Having stayed there in the off season, the prices were extremely reasonable and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again even in Summer! Best wishes More 

Boise, Idaho
Top Contributor
120 reviews 120 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 30, 2014 via mobile

Apparently first built as a palace for a sister of Napoleon when she decided to turn this marshy area of Viareggio into a resort area, the property became a hotel back in the very early 1900s. It still looks and feels as if it is back in that era. And that's a good thing. We hit in late October just... More 

Was this review helpful? Yes
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest Thank you very much for your kind review. It is true, the history of this building is certainly reflected in its atmosphere and grandeur, and many of our clients recognise this quality. We look forward to welcoming you again in the future. Best regards More 

scotland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

Just returned from a very relaxing holiday in Viareggio. The hotel was of an excellent standard and rooms spacious and clean. Upgraded to a rom with sea view & balcony which was superb - sitting on the balcony with a glass of wine watching the sun go down was fab. Hotel staff were very attentive and always on hand to... More 

Was this review helpful? Yes 1
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review

Dear Guest, I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you. Yes, this year October was with fantastic weather , we were all very lucky!! Best Wishes More 

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