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Relais sul Lago

Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy
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Relais sul Lago
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351 reviews from our community

Traveler rating
    67
    97
    67
    62
    58
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27
196
10
50
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Miami, Florida, United States
Top Contributor
50 reviews 50 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 5, 2015

Close to the main roads and highways, same feeling like motel in United States, rooms with parking in front, old style inside, small bathrooms. Nice pool area, nice breakfast and friendly service. If you traveling around or visiting the lakes, you can spend 1 or 2 nights.

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Ubud
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 10, 2014

I spent one night in this hotel with my boyfriend. If this hotel was a four star, I wouldn't have to complain about anything. The room was small and old-style furnished. The toilet was too small, you didn't have the space to stay in two people. The water of the shower was lukewarm, not hot! I waited 15 minutes, but... More 

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Valor, Spain
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 23, 2014

We stayed at the hotel for two nights in August ... the hotel has great facilities, breakfast was impeccable ... Our room was located at the roadside and was a bit noisy (especially because we like to have the window open iso having the air conditioning on) ...

Was this review helpful? Yes 1
Management response:
Google Translation

Gentile ospite, La ringrazio infinitamente per il suo ottimo commento! Cortesia, gentilezza ed ottima qualità del servizio sono da sempre... More 

Renkum, The Netherlands
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 14, 2014

the hotel was great, we had a nice suite, with a large balcony and a beautiful view. the breakfast was okay, the spa not to big and a bit dark but the outdoor pool was nice. everyday they put fresh water, fanta, cola and beer in the minibar for free. the cleaning was oke

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Relais sul Lago R, Responsabile reception at Relais sul Lago, responded to this review
Google Translation

Gentile cliente, le faccio rispondere dalla collega che le ha fatto il check in e la ricorda con simpatia grazie... More 

Lonate Pozzolo
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2014

When you make a reservation through Easybook or booking.com you discover that your room is in the motel part of the compound and that you are not entitled to the fitness club unless you pay a supplement.

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Relais sul Lago R, management at Relais sul Lago, responded to this review

Dear MArc thank you for 5 green stars! About services, take care to check better your room choose at moment of booking. Standard rooms are cheaper but services all not all free in. Superior ones have all inclusive to have a correct idea of all we offer. Best regards Giordano RSL More 

2 reviews
4 of 5 stars Reviewed June 4, 2014

We were in varese for business and found ourselves an off day day due to a holiday. The staff was very friendly and helpful. Hotel was clean and restaurant ok. For sure not deserving of such bad reviews. Second floor rooms are better not motel feeling. Just thought another perspective was deserving

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Direzione R, management Relais sul Lago at Relais sul Lago, responded to this review

Thank you sir for your notice. The new management are improving to follow a new line of services and welcome warm courtesy that was less well-considerated in past. Superior rooms are the best old classic style rooming you can choose in surroundings, improved with all modern devices and amenities. Ac, wifi free, newspapers, lovely reception staff ladies and a restaurant... More 

Turin, Italy
Top Contributor
124 reviews 124 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed May 24, 2014

I was here for some days due to a business in Varese. The hotel is very similar to an american motel with parking area just outside your room, and that's good if you want privacy or if it rains! The reception is very nice and all the people working there and at the restaurant were very kind and helpfull. Unfortunately... More 

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Direzione R, management Relais sul Lago at Relais sul Lago, responded to this review

Dear sir, thank you for your comment. The duty of new management will be refresh all 62 rooms of Relais , but at moment we offer, like you saw, a positive hotel solution in our classic and superior rooms. Guests that will take a check of snapshot on google images will have an idea like restaurant before all, and reception... More 

Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 4, 2014

I would not recommend this hotel at all. Staff are dreadful. Had booked for 4 people but had to ask at reception four times to get enough towels in the room and then they gave us 6 hand towels instead of four bath towels. They couldn't even get it right the second day. Staff cannot speak English - they say... More 

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Direzione R, Responsabile reception at Relais sul Lago, responded to this review

Dear Customer I'm very sorry for your bad stay. I understand that you do not need to create excuses. The rude staff can not be justified. Could you please take note of improvements exposed -new staff hired at the reception with another Setting the rules of courtesy -management faster and clear of catering services -sales systems for differentiated rates and... More 

Seregno
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2013

Having eaten in the restaurant Sergio 1950 with a Groupon coupon, I can only ask myself what these places hope to gain by offering such bad treatment. How can they possibly hope to get good publicity. Ok, in ten people we paid about 22 euro per person and probably that was the value of what we ate, However, the coupon... More 

Was this review helpful? Yes 1
The Netherlands
Contributor
17 reviews 17 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 7, 2013

We booked this hotel for our last night in Italy after having visited several beautiful spots in central Italy. The photos of the hotel looked very attractive, but it is nothing like the actual rooms! The rooms and the whole corridor on the first floor smelled terrible, almost like you're sleeping in a smudgy pack of cigarettes. Also, the rooms... More 

Was this review helpful? Yes 2
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