This hotel is in serious need of customer service training for the reception staff. We had to wake early each morning due to the low level rumble of the hotel's washing machines, interupted by the 'clip clop' of other guests footsteps on the stone floors above and around. Finally the flushing of toilets in other rooms and the waste cascading... more

small rooms, very noisy, including work that started at 8.30, you can hear your neighbours urinating in their bathrooms, at any time you choose (!), staff do not care about their guests, over priced and impacted on the enjoyment of our holiday. The location is fantastic, but that simply isn't good enough. more

we arrived late at Sestri and we loved the exterior,that worn grandeur, plus there was the largest amount of luxury cars parked in its parking, so we thought, we can't go wrong! luxury and quality, what we were looking for! but we went wrong since: just one person in the reception, sweaty and anxious and rude. they charged us 250euros... more

We enjoyed our three night stay. There for a weekend wedding, we booked a Quality Room in the newer section of the hotel, behind the classic mansion. A small balcony overlooked the garden and pool so it was quiet. The room and bathroom was clean, nice and cool (shutters are left largely closed during the Summer) and the air-conditioning would... more

We have just come back from The Villa Balbi Hotel, where we stayed for 6 nights. We booked a junior suite in the old villa overlooking the beach which was so romantic with two windows that open inwards, shutters etc and a magnificent view. It was very clean and the bathroom was what you would expect from a 4star hotel.... more

I was really surprised to read some negative comments about Villa Balbi. This nice Hotel is since 2003 for my family and I our favorite place for our summer holidays. Sestri Levante is a small town which offers sandy beaches (rare along Ligurian coast) but very good and safe above all for children. Last year we went there as usual... more

I suppose there is an unwritten rule that on a touring holiday you are due one bad hotel and on this trip, this was the one. Unfortunately, we had our longest stay here - 7 nights, with wife & teenage sons. Problems started on arrival - we'd booked two rooms and although we hadn't specified they should be together, everywhere... more

Just had a week in Hotel Villa Balbi, and expected to be able to rate it as excellent. In a lot of respects it is excellent. Great food. An enourmous buffet selection at all meals, and a team of waiters who could not be more attentative and helpful. They remembered you and your name individually. A superb bar man who... more

I would say that this hotel is a bit of a mixed bag. The location and the entrance are both fantastic, the rooms are large, although a little bit tired and in need of some updatng. We ate in the restaurant and was pretty disappointing. the service was poor, the food was average and the choice very limited This hotel... more