This was our second visit to the miosotis hotel, we re-booked this year as it was fantastic last year. Well, this year was a complete change! Not in a good way either. Unfortunately, there has been a change in management and the new staff, although friendly could barely speak English which didn't help. Where to start... When we got there, the check in was quite quick and easy. However they do take your passports off you and don't want to give them back until you are leaving. Obviously, this is a problem if you fancy going to France for the day. If you decide to go out and visit some of the many bars, you will need to be let back in at reception; be prepared to walk through and stink of cigarettes afterward! Food & dining: We thought we knew what to expect as we had stayed the year before, on the first evening when we arrived for dinner at 8.15, we were rudely told 'dinner is served at 7.30' which made us feel like we were back at school. The fact that everyone was to arrive at the same time left the staff flustered and many tables waiting until half way through the second course before they were asked if they wanted drinks, oh and don't bother getting a Coke! It's not on the price list for a reason €8 for a half size can!! I was furious on checkout when I found out. There was only two of us, I hadn't finished eating but my husband had, they were quite rude when taking his plate away (I was still eating) asking if I was nearly finished. Now the food... We are out for two evenings, and I'm very happy we did. The food served was awful, some of the pasta dishes were okay, but only okay. The mains... Barely edible! You were served with a cold veg buffet, that if you didn't rush to get in the queue there would be nothing left. They never brought out new veg to refresh what was being offered, the food that was left (mainly sprouts and red cabbage with some cheese) was brought out the following evening. Or at least that's what it looked like. The 'hot' element to the main was at best only just edible. I accidentally knocked some pasta onto the table cloth one evening, the sauce remained on that table cloth for the rest of the week. It wasn't washed and put back, it was plainly not washed. We ended up getting something extra when we are out. The breakfast!! Served between 0800-0930 if you were a little late down for breakfast, all that would be left was Madeira cake and dry cereal! Literally, no water, no juice, no fruit, no milk, no TEA!! There was nothing hot or substantial on offer for breakfast which I felt was the one meal I really needed to eat if I was to get some good skiing before lunch. The day we left, there was actually nothing left. They not once offered to bring anything out, again, it was never refreshed on any day. Food = inedible! Take some extra cash there are some lovely places to eat and it isn't very expensive. Room: The room itself was clean and tidy. A little tired with the decor but as it was mainly only for sleeping in it was fine, the bathroom was also clean and tidy. As a married couple, we booked a double room. We were listed under Mr & Mrs. We got given twin beds. I don't find this a problem most of the time, we just push the beds together and it's all good. We had our first day skiing and came back to our room to get changed. The room had been cleaned, boxes for newly purchased helmets had been taken and disposed of! Which I wasn't happy about, but the worst thing, they had seperated the beds. Again we put them together, again they were seperated for a further two days. We then asked the maid (not reception as we'd already spoken to them) to leave the beds together, we got that back and they had been seperated further than any other days. By this point, I was getting very annoyed, it was made worse by the ongoing food saga!! In the end I told them to not clean the room at all! I love Sauze and all it has to offer. I know it is a budget hotel, and I really wish this hotel had lived upto how it was last year but I have to say I was disappointed and disgusted. I didn't expect to have to pay for extra food in the morning and then again after dinner because of the hotel being so bad. Save your cash, go somewhere else even a B&B would be better, we found loads of places to eat at not to much cost. We will return to Sauze, but I will never go back to this hotel! …