The hotel is too far from the resort, and the manager is the most arrogant person I have ever met. He wouldn't accept cards for bar bills, only cash, as we were with Travelsphere. The room brochure said they accepted all kinds of cards, but he was having none of it. As a captive guest, the hotel being so far... more

I was disappointment because Riva del Garda is a very nice place but the employees from Benacus Hotel are very impolite. Also the rooms are very very small, they don't have refrigerator or balcony. The bathroom doesn't have any ventilation system. During the night was very noisy because of a disco. The swimming pool is small and is open only... more

Riva del Garda is at the north of the lake and is a larger town. The views from the hotel were very nice and it was situated in a quiet area away from the centre (20-30 minutes walk), on the side of a hill. The staff were friendly. We had a good sized clean room with a balcony and there... more

A very pleasant hotel with kind and friendly staff. Biggest annoyance was the amount of noise late at night of furniture being scraped across the floor. I think it was coming from the restaurant where it sounded like the staff were probably tidying up after the evening meal. Food was excellent with a varied choice,views of the lake are superb... more

This has to have been the biggest nightmare of a stay ever! Our two promised front lake view rooms were not! One room was a side lake view and it was only possible to view the lake from second room from the far side of the balcony and leaning out! Furnishings were tired and there was mould in one of... more

We stayed 10 days at Hotel Benacus in late August 2006, driving there in a hire car from Verona airport. I completely endorse the highly positive comments of your previous contributors about the hotel. We had a wonderful time. The hotel is situated in a spectacular location on the side of Monte Brione overlooking the attractive small town of Riva... more

The hotel was nice, with helpful staff and a good breakfast spread. The views of Riva and the surrounding countryside were stunning. However, there were a few problems... As mentioned in previous reviews, the walls between rooms did seem to be a little thin. The 1.5km walk, the last part up a steep incline, to and from the town center... more

My wife and I have been coming to Benacus for the last 7-8 years and have always had a wonderful time. Marco, the manager is an outstanding host, and his staff are excellent too, friendly and efficient. We are always made to feel 100% at home and we truly enjoy every minute we spend at this hotel. The hotel is... more

When we arrived they did not have a room for us (even though it was confirmed), so they put us in the owners mother's spare bedroom and called it a hotel room and were charged for the price of a hotel room (minus the balcony charge of 6 Euros). There was a personal waterpik toothbrush, loofer backscrubber, etc in the... more