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Mercure Astoria Reggio Emilia

Viale Leopoldo Nobili No 2, 42121, Reggio Emilia, Italy
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1 room 1 adult
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Mercure Astoria Reggio Emilia
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424 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
77 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed 1 week ago

I have now stayed here probably 6 or 7 times visiting relatives and the price is reasonable, the rooms are functional, the hotel is an easy walk to the center of town; it can be a fine choice if you are a smoker. The smoke problem (and the completely deaf management response to repeated feedback on this), however, is why... More 

Helpful?
Thank superdeluxe
Roberto A, Manager at Mercure Astoria Reggio Emilia, responded to this review

Good morning, we have only 2 no-smoking floors, and is absolutly necessary ask no-smoking room during the reservation. You find a note-space in the reservation form. Best regards More 

Barcelona, Spain
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I went to Reggio Emilia for work and I stayed in Mercure astory ,is close to the centre and a lot of restaurants. The breakfast has enough variety for a couple or three days The bedroom was tidy and clean but would be better with more international channels I can't say nothing about the restaurant because I went out to... More 

Helpful?
Thank juan b
Roberto A, Manager at Mercure Astoria Reggio Emilia, responded to this review

Dear Guest, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. More 

Houston, Texas
1 review
5 of 5 stars Reviewed December 18, 2015

Very friendly enviroment makes your travel like being at home rooms are clean and very comfortable for the price restaurant has excellent food centrally located for an evening stroll in the center of town

Review collected in partnership with Accorhotels.com

Helpful?
Thank raulam2015
Roberto A, Manager at Mercure Astoria Reggio Emilia, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. More 

Caithness and Sutherland, United Kingdom
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

Immerse in the city Park yet in the city centre, perfect for a stroll window-shopping or for a visit to one of the local theatres. The hotel has some years on its shoulders but it's been refurbished with the grace and taste expected for a four star hotel. Spotlessly clean, with a great service and an outstanding choice of local... More 

Helpful?
Thank DianaBertoldi
Roberto A, Manager at Mercure Astoria Reggio Emilia, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Johannesburg, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 22, 2015

Although not bad, the Mercure Astoria is probably the worst hotel in this chain that I have stayed in. Reception and other staff were friendly, efficient and informative. Although relatively clean my room and bathroom are badly in need of a revamp. When I first entered it had a musty smell which was resolved by opening the window for a... More 

Helpful?
Thank Eddybrem
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Astoria Reggio Emilia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Bristol, United Kingdom
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 26, 2015

ROOM OK. Could not sort out temperature which was at 28 degrees! We started trip at 3am from UK and wanted a siesta. Ferocious Drill did not let us rest. Asked to stop and the desk said that it would stop in one hour. Must say, however, that the reception and the restaurant are excellent.

Helpful?
Thank 201472014
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Astoria Reggio Emilia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed October 14, 2015 via mobile

It is just disappointing. Hardly a 4 star hotel quality. The rooms and bathrooms are fine but the hbed and pillows are terrible. I spent 3 sleepless nights, basically. Breakfast is just average, juices are beyond disgusting, I've honestly never drank something that bad. It should just NOT be served. Finally, on my last day I went out for a... More 

Helpful?
Thank Sebastien L
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Stafford, United Kingdom
Level Contributor
328 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

The hotel is located close to a park and close to the town centre. The decor is dated but well maintained and vey clean. Breakfast is a typical Italian buffet. The restaurant in the hotel is not managed directly by the hotel. Sadly encountered a very rude waiter and walked out appalled by his attitude. The food was good which... More 

Helpful?
Thank LouJohnson
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Astoria Reggio Emilia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Pleasant Hill, California
Level Contributor
18 reviews
3 hotel reviews
4 of 5 stars Reviewed October 10, 2015 via mobile

Cute hotel on the inside. The chandelier in the lobby was impressive enough for me to take many pictures! Front desk was friendly and helpful. They were happy to accommodate our request to switch our room for something that better suited us. Getting a second key card was not a problem. Food in the restaurant was okay, not great, but... More 

Helpful?
Thank Enlightened12
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. More 

Girona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 10, 2015

The hotel is clean, well located, with free parking and a proper breakfast, but the receptionist was so unpleasant and lied to us, we had to move to a superior room and pay 4 times as provided for an extra bed asked in advance the day before (she said no problem) but was "casually exhausted" the moment we asked for... More 

Helpful?
Thank Pilar H
Roberto A, Direttore at Mercure Astoria Reggio Emilia, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Astoria Reggio Emilia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

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