We were travelling by car in Italy and decided to stay outside of Florence instead of dealing with parking. The Art Milano Hotel had easy street parking and was a few blocks from the train taking us to Florence. The hotel itself was fine with a clean lobby and a clean room, nice balcony that had a nice view of...
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Ok...the front desk and staff were so nice but this place was so depressingly bad. It smelled, the blanket and pillows were older than I am and the carpet stained. Just drive through.
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Dear Guest,
We are deeply sorry and astonished to realize you have a so bad opinion regarding our hotel, even because, as you can see in other reviews, fortunately, it is not the general opinion!
Allow us to disappoint: our hotel do not bad smell, our blanket and pillows are not brand-new, but certainly not old and we change linen...
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Very nicely decorated hotel, Like a museum, Fine italian furinture in the room, Breakfast is nothing great, Washrooms are small, But slightly overpriced than the hotels in the area.
recomended if you get a better deal on web...
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Dear Client,
Thank you for your review, we really appreciate your comment and we hope you will be soon again our Guest.
Best regards
Paolo Mazzoni - General Manager
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Wonderful service, staff, and food! The shower is a bit small though (appox. 2.5ft by 2.5ft). Despite that, I would HIGHLY recommend this hotel
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The bed in our room was broken when we checked in, and the staff were initally unwilling to do anything about it, until we attempted to locate another hotel to move to. They eventually replace the matresses with brand new ones and it was comfortable and large. The hotel is generally outdated and run-down. Our room had multiple marks on...
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Dear Sirs,
We have been really surprised reading your post; we remember the problem you had with the room we initially gave you, but our staff was very helpful solving immediately the problem with the bed putting brand new mattresses in your room and after this you seemed to be satisfied and you didn't make other claims to us.
We...
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Lets start in the lobby. It is large, but dated. The staff were great handling our group, and helped us whenever we needed it. Free internet was also available. The breakfast was poor, and the room was small and unable to accomodate all 30 of us at once. The rooms were small, but clean, and the bathrooms seemed brand new....
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We stayed in this hotel during our Italy tour, as a base for exploring Florence. Since we had a car we were worried about staying in Florence and parking there. The hotel is a few minutes walk from the train station, where you can reach Florence in 20 minutes. Trains, however, are not that frequent, especially on weekends, so it...
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Would definately stay at this hotel again!
The room are tiny however after hearing so many horror stories about accomodation in italy i was so pleasntly suprised when i walked into my room; compact but clean, pleasant and perfectly adequate. I stayed in a single room; however another member of our party had double room which was substatially more spacious...
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Would stay here again. Although the bedrooms are small,all decor, furnishings and bathroom fittings etc very new. Great staff and the inclusive buffet breakfast was excellent. Different buffet dinner each evening for all inclusive price (including glass of wine 12 Euros...lovely and each as much as you like.)
Only complaint...no electric kettle in the bedroom. They obviously are not used...
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