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Palace Hotel

Via Pier della Francesca, 71, 59100 Prato, Italy
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1 room 1 guest
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74 Reviews from our TripAdvisor Community

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Traveler rating
    6
    12
    14
    14
    28
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7
16
5
17
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (18)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (17)
All months
Dallas, Texas
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed June 18, 2015

We stayed here as part of a group tour. The room smelled of smoke, the air conditioner didn't work well, the room and bathroom were dirty and there were all sorts of mysterious stuff on the walls and floor. We paid for wifi, but it never worked. And worse of all, some people in our group got bed bugs during... More 

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null, null, null
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed April 20, 2015

I stayed two days. Because this hotel was booked in package tour, I had no option. I god three major complaint for this hotel. 1.Elevator Capcity for elevator is so small that 2 adult Japanese man like me can't have enough space ! 3 persons, impossible ! I used steps when I wanna go downstairs and even upstairs. That was... More 

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Travelers are raving about these Prato hotels

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 30, 2014

Stayed here for 2 nights during a motorcycle tour. Parking for the bike. Room was spacious and clean, bathroom also more than adequate and clean. Overall the décor was tired and it looked like they ran out of paint part way through doing our room. Staff were all very helpful and friendly. Wi-fi was fast and reliable. Breakfast was plentiful... More 

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Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 27, 2012

I stayed at Palace Hotel last week during my visit to Italy. I had a really bad experience there. I have listed all the comment below: 1) They have only 2 lifts and the size of the lift is extremely small. Max is 2 pax with 2 luggages.The best thing is one of the lift is out of service. 2)... More 

Was this review helpful? Yes 1
Chennai (Madras), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 30, 2011

We are quite upset to see a four star hotel having such unclean rooms, with air conditioning and toilets not functioning. Hotel was unable to service them during our stay. Many families in our group also complained of the same.

Was this review helpful? Yes 1
ITALY
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed December 18, 2010

rooms very dirty , NO aircondition in rooms !!!!! for 4* below standards

Was this review helpful? Yes 4
london, england
1 review
4 of 5 stars Reviewed January 27, 2009

I stayed at Hotel Palace in december during the Christmas period for business and I had a good stay. Gentle staff, completely renovated hall and room (and a beautiful christams tree :-)). There was also a suggestive gala dinner. I recommend the hotel to everyone who needs to stay in Prato for work.

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Worcester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 15, 2007

My partner and I stayed at this hotel and it was truly horrendous. It was dirty - the dust and stains in the reception area should have told us. We went to our room and that was just as dirty! The bathroom looked like it had never been cleaned in it's entire life! Soap scum was all over the soap... More 

Was this review helpful? Yes 4
England
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 1, 2006

We booked this hotel through Lastminute and it sounds really good at the time and paid good money, it wasn't cheap. And my 4 years old daughter was so looking forward to staying at this hotel because she could swim at the hotel pool. That what Lastminute had on their website. We were so disappointed when we got there. The... More 

Was this review helpful? Yes 6
A TripAdvisor Member
1 of 5 stars Reviewed July 14, 2005

My parents had just come back from Italy and stayed at this hotel. They were extremely disappointed and will not consider going back. The service was horrendous with rude staffers. My parents went as a group tour and in NONE of the rooms did they have hot water and the rooms were dirty and in poorly kept condition. When they... More 

Was this review helpful? Yes 6
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