A traveller's worst nightmare: we arrived in Positano only to discover that the owner, Gippy, had given away our room to another couple that had turned up earlier in the day without a confirmed booking (they'd apparently emailed him to arrange their stay but had never provided credit card details to complete the booking). He apologised, but his initial explanation...
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I think they had a big misundertanding since when they arrived.
It's true I had an overbooking ( I'm sorry, it's happened)
So I offered them , at the same price , a more expensive accomodation for all their stay allowing them to choise.
I knew they were disappointed since when they asked me the first night for free.
With...
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