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Cervo Hotel, Costa Smeralda Resort

Porto Cervo, 07021 Porto Cervo, Sardinia, Italy
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Cervo Hotel, Costa Smeralda Resort
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Cervo Hotel, Costa Smeralda Resort
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112 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

While I agree with other reviewers that this lacks the design elements of most 5* hotels, the hotel's style is sympathetic to its surroundings. The beds were heavenly, the staff were amazing (each request met with "immediately") and the location is unmatched. The pool does need renovation but there are so many beautiful beaches around PC that we never bothered... More 

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Puerto Vallarta, Mexico
4 of 5 stars Reviewed 4 weeks ago

Loved the location. Right in the midst of the happening Porto Cervo scene. The mega yachts were spectacular. Our private deck was perfect for morning coffee. The private beach was offsite and offered limited amenities (no food, limited drink selection). The pool was okay, but lacked that top notch pool service that you expect at a 5 star resort. Watch... More 

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Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 17, 2015

We stayed three nights in this hotel. As a platinum member I'm used to the platinum amenities, but unfortunately in this hotel the status is not fully recognised. Cervo Hotel has e.g. no SPG lounge. The overall service of staff was very good, but the hotel itself could do better. The rooms are from the 60s and even if we... More 

Was this review helpful? Yes 1
Hotel_Cervo, General Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear Kimmenroth, thank you for taking the time to post your comment on TripAdvisor. We are glad to know that you appreciated the overall service of our team, we are really proud of each one of them. However, we are sorry to learn that your stay in our hotel was not completely satisfying. Regarding our rooms, their style reflects the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 16, 2015

Clearly a 5 star hotel from mid June to early September, but lacks two stars for the required amenities in such a flagship hotel within the group it belongs too. The private beach is 'seasonal', meaning no access in May - even when the weather is excellent and warm with a blue sky, 28C week....access only through a private boat... More 

Was this review helpful? Yes 3
Hotel_Cervo, General Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear Rene G, thank you for taking the time to post your review. We are sorry to learn that your stay in our hotel was not completely satisfying. Regarding the beach, it normally opens at the beginning of June. However, due to the sudden and unexpected warm temperature we opened our private beach and facilities at the end of May,... More 

Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 16, 2015

We have been staying in this hotel just at the beginning of May ( kind of pre-season) and the whole stay was very pleasant, starting with the location up to the staff. The location was very calm, almost a bit like a ghost town, but it is exactly what we were looking for this time. The shops around the hotel... More 

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Hotel_Cervo, General Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear DonBaron, we are delighted to know you enjoyed your recent stay with us, appreciating the service that was offered by our attentive staff and the beauty of the destination off-season. A great time to enjoy another side of Costa Smeralda along with discovering the typical surrounding villages and the many events occurring during this time of the year. We... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 16, 2015 via mobile

We booked this hotel for the second half of our honeymoon, spending more than we would usually on a hotel as we wanted to treat ourselves to a potentially once in a life time trip. We definitely won't be returning and not due to lack of funds! The staff were all great, super helpful and friendly - definitely 5* -... More 

Was this review helpful? Yes 1
Hotel_Cervo, General Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear Hred0503, thanks for sharing your experience at the Cervo Hotel. We are glad to know that you appreciated the service provided by our attentive staff. However, we truly regret that your experience was not totally satisfactory. We genuinely value our guests’ comments and regret when their expectations are not met. Especially with regards to your comments about the sudden... More 

Mount Waverley, Victoria, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 14, 2015 via mobile

My husband and I stayed at the Sheraton Cervo Hotel for 8 nights in early May. We had the most relaxing time in this beautiful hotel right in the middle of Porto Cervo. As the hotel was built 53 years ago, it is in the style of the area... very rustic, no lifts, lots of stairs, no straight lines.... but... More 

Was this review helpful? Yes 1
Hotel_Cervo, General Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear FelicityJSV, thank you for posting your review. We genuinely value our guests’ comments and are pleased when these are expression of their satisfaction. We are glad you had a delightful time and look forward to welcoming you again at the Cervo Hotel. More 

Miami Beach, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 8, 2014

The 4 days were absolutely great and the entire staff who works in this hotel are extremely professional, knowledgeable and forthcoming with great suggestions. Best rooms are obviously the ones they call "Sea View."

Was this review helpful? Yes 1
Hotel_Cervo, Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear JCMiaBch, Thank you for sharing your review on TripAdvisor. We are more than happy to learn of your great experience with us in Porto Cervo, specially knowing that our staff service and professionalism helped making your stay impeccable. We hope to be able to welcome you back in the nearest future. More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 7, 2014

Take care the cheapest wine is €52 a bottle and a small bottle of water is €8. You can guess the rest of the prices for what is not a particularly attractive hotel - beach some way away on a shuttle. Very precious and not good,

Was this review helpful? Yes 4
Hotel_Cervo, Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear Richard C, We are really sorry to learn that your experience in our 5 stars hotel was not satisfactory and that you did not consider it a good value. We are aware of the fact that staying in a hotel of this category is not inexpensive, but we believe that the level of services we offer, the particularity of... More 

London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 3, 2014

We came to this hotel after spending 4 nights at another nearby resort and have to say the Cervo really does deserve its 5 star rating. Every single member of staff is polite, helpful and goes out of their way to ensure you are happy and enjoying your stay. Rooms are spacious as are the bathrooms, and housekeeping comes twice... More 

Was this review helpful? Yes 2
Hotel_Cervo, Manager at Cervo Hotel, Costa Smeralda Resort, responded to this review

Dear Sunshine M, Thank you for taking the time to post your comment on TripAdvisor. We are pleased to know that you enjoyed the time with us, it is for a great reward knowing that we were able to make your stay exceptional. We look forward to welcoming you again during your next trip to Porto Cervo. More 

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