Very disappoint our guide or the hotel did not signpost the ramp around the back of hotel. Had to haul our luggage up and down approximately 25 steep steps. Very cold draught in the front door to the bar. Mini fridge in bedroom did not work. Luncia was excellent in the bar, and was able to run it very efficiently... more

Stayed in Room 148 with two girlfriends. Adequate space. King size bed opens into two twins. They bring in a real bed, not a cot for the third bed. Huge bathroom, tiny tub with no shower curtains. Beautiful view, large windows, but windows did have to be closed for security. You could step right out window onto a roof and... more

Just got back from a week's stay at Hotel Vittoria, with partner and two friends, having enjoyed beautiful weather and a really relaxing stay. The hotel provides a good location, 2-5 minutes off the main street, very close to a beautiful park and approx 10 minutes from the train station. Our room was on the first floor facing out over... more

We arrived at the Hotel and first Impression was very good, you walk into a nice cool reception area and the staff asked if we wanted to view our room, so my husband went, whilst i waited with our luggage. It stated on our booking form that the room had a safe and a mini-bar, but when he came back... more

This hotel has 7star reception staff but regrettably we went for the food which was a disappointment. The breakfast used to include cooked offerings but you now have to pay extra for this. E.g. 7 Euros for an omelette. The coffee in the morning is dreadful though it is served in a pleasant conservatory which has drapes reminiscent of a... more

Very comfortable for a longer stay. Centrally located in quiet small city for day trips in the Tuscany area; near lovely urban park and the baths/spas. Complete, cold buffet breakfast; dinner food more appetizing and varied than usual hotel fare. A swim in the deep kidney shaped pool with waterfall was a welcome relief after a hot day of sightseeing.... more

I travelled to Grand Hotel Vittoria with as part of a travel group. The hotel is indeed very pleasant even if the rooms are a little dated. Most of the staff could do with customer service training, in particular the reception staff who are the rudest I have ever encountered. The bar staff were pleasant. Speaking of which, the hotel... more

we had 5 nights at this Hotel with Titan HiTours, and it was 5 excellent nights The Hotel had a nice swimming pool, The Bedrooms were large and very clean and comfortable. Breakfasts were continental but plenty to choose from, and lovely coffee served from a machine which makes a nice change. Staff were pleasant and very helpful, safe deposit... more

We stayed 6 nights as part of an organised tour of Tuscany. The hotel is 5 minutes walk from the town centre up a slight hill so the rooms at the front have a good view over the town to distant hills. The waiting staff and barmaid (Luncia?) were all excellent and the food was better than we expected. There... more