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Hotel Excelsior Bay

Via Lungolago Madonnina 13, 37018 Malcesine, Italy
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Hotel Excelsior Bay
Best prices for: 1 room 1 guest
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Ranked #59 of 73 Hotels in Malcesine
A recent review
5 of 5 stars reviewed 4 days ago
Barbara N Manchester, United Kingdom
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193 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was our first visit to lake garda and we chose the Excelsior Bay hotel right on the lake front at Malcesine. It was,a good choice. Everyone was so friendly and helpful. Fantastic swimming pool. It would have been nice if there had been a gym. Food was plentiful and tasty.

Was this review helpful? Yes 1
Telford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed in Macesine 6 or 7 times over the past 20 years and having walked past this Hotel which is situated right on the waters edge , on many occasions ; we decided to book.What a lovely experience. The cleanliness at all times was exemplarory , ten out of ten .The staff were so very warm , friendly ,... More 

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is good but the staff do not know much English so if you want anything out of the menu it's difficult to communicate and the bathroom when you want to shower all the water falls out good view fun place to stay if you like sunbathing The pool is good

Was this review helpful? Yes 2
Bristol, United Kingdom
Top Contributor
93 reviews 93 reviews
18 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 9, 2015

The location here is lovely, the views are amazing and the staff are friendly. The rooms however and decor are dated and appeal to a clientele of a certain age. We were definitely under the impression we were twenty years younger than the age of the average clientele that book at this hotel. Aside from that you won't get a... More 

Was this review helpful? Yes 5
Surrey
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 11, 2015

Let's just say, I won't go back to the Excelsior Bay. Yes, some of the waiting and concierge staff were nice. The location is good. It's a 4* hotel (meaning it has a pool and some gym equipment - 4* doesn't say anything about how good it is though). And the room was clean. And that's pretty much all I... More 

Was this review helpful? Yes 4
Reading, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 3, 2014

Stayed at hotel in September 2014 great location staff quite friendly not so keen on food some nights food was ok but other nights mine was luke warm on occasions Breakfasts were good My room was very nice and comfortable and was kept very clean by the housekeeper could not fault the service at all. Would have liked to have... More 

Was this review helpful? Yes 2
Gillingham, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 29, 2014

I'm sorry......... but I can't agree with the recent post. We have just come back from the Excelsior after spending ten lovely days there. Our room was very good, I should of imagined it has been refurbished fairly recently, so I would think they are in a program of refurbishment of the hotel. Of course, like any privately run business,... More 

Was this review helpful? Yes 4
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 26, 2014

Definitely not a 4* mor like a 2/3* Hotel. Good location but very dated décor, carpets cheap and threaded, bedding torn, wallpaper in need of replacing. Restaurant Menu varied although expensive, Long wait for bacon & egg in the morning as one young lady cooking this in two frying pans to order, ridiculous!! staff could be more friendly and less... More 

Was this review helpful? Yes 4
Ayr, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 16, 2014

hotel in great location but not 4 star stayed here 10 years ago and hotel still the same rooms are terrible, pillows hard ,bed hard carpet poor Quality needs updated the hole hotel . food was basic ,lounge area is a joke only get Wi-Fi there, reception staff were helpful . such a shame as hotel could have so much... More 

Was this review helpful? Yes 3
New Forest
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 12, 2014

First the good - the staff were all unfailingly helpful and attentive, the food was good, and dinner on the terrace with the sun going down behind the mountain was stunning. However, my single room not only overlooked the back of the kitchens but there was a motor running all the time, so it was impossible to sleep unless the... More 

Was this review helpful? Yes 2
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