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All 75 Malcesine hotels

Hotel Excelsior Bay

4.0 of 5 Hotel   |   Via Lungolago Madonnina 13, 37018 Malcesine, Italy
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Hotel Excelsior Bay
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77%
Ranked #27 of 75 hotels in Malcesine
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed January 2, 2014
cmall72 Upholland, United Kingdom
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153 people have reviewed this hotel

Traveler rating
    76
    42
    18
    14
    3
See reviews for
26
85
3
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Upholland, United Kingdom
Reviewer
3 reviews 3 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2014

Four of us stayed in the hotel in Aug/Sept 2013. The location is stunning. The rooms (standard) were extremely basic. Whilst we didn't pay for a balcony or a lake view, we did expect a window to look out of and some natural light. Instead the room had a very long, narrow window at the top of the walk so... More

Was this review helpful? Yes 8
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 15, 2013

Spent 3 nights here with another couple and we both have young babies. Arrived after midnight, and although at first it seemed a problem we were so late we were eventually welcomed and shown to our room, asked where we could get something to eat and although restaurant was closed we were provided with ham and cheese toasties and water... More

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Wiltshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2013

Lake Garda and Malcesine are wonderful places and my wife and I spent a lovely week there in September. We were fortunate with the weather and spent time exploring Malcesine and other places around the lake. However the hotel was a disappointment. It is definitely not a four star hotel. I travel frequently around the world on business and this... More

Was this review helpful? Yes 4
Guildford, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 8, 2013

We arrived 9.30pm after tricky drive from Verona and heaved our suitcases down to Reception from 3rd floor car park level, to be told there was a problem with our room and they couldn't accommodate us for the four nights we had booked - and prepaid, so had arranged for us to go to another hotel a kilometre away and... More

Was this review helpful? Yes 2
Tunbridge Wells
Top Contributor
55 reviews 55 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 6, 2013

We booked this hotel in June when the Tripadvisor rating was higher than it is now. As our trip got nearer the reviews got worse and we were both a bit nervous as to what to expect. We were therefore delighted to be warmly welcomed by the hotel on our arrival and to be shown to a lovely room on... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2013

Stayed here with hubby and 7 month old child. We were struck by how clean this hotel is. The bathroom and shower were well maintained and sparkling clean. Room and hotel decor is dated. Breakfast very mediocre. Location fabulous. Breakfast right on the lake. Staff lovely. Management ok.

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Melbourne
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 5, 2013

We stayed for a week, and thoroughly enjoyed the stay. The service was fabulous and nothing was too much trouble for the staff. It was a very comfortable place to be - whether sitting on the terrace looking at Lake Garda and the people walking past, or up on the roof or by the pool on a lounge chair. The... More

Was this review helpful? Yes 1
Yorkshire
Contributor
19 reviews 19 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 2, 2013

Just returned from our second stay at the Excelsior Bay. Stupal1970 has it bang on, so won't duplicate that review. Forget the arguments over 3 or stars; the criteria vary from country to country and, in Italy, from region to region. Suffice it to say that the Excelsior Bay is clean, bright, welcoming, efficient, superbly positioned and well run. The... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

We have just come back from two weeks at the hotel Excelsior. Like most things reviews always differ depending on personal opinion. We had a front room which overlooked the lake, the views were amazing and had the view of watching the sun set over the mountains.The room was small but very comfortable, safe in the wardrobe which for once... More

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Longton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 18, 2013 via mobile

Beautiful location very handy for the town, hotel very clean and staff very pleasant and helpful. Particularly Marcello the head waiter, and Rachel the receptionist impressed me the most, very helpful and informative. Our room was very basic none of the usual 4 star facilities such as tea, coffee & complimentary water on arrival. The bathroom although adequate had one... More

Was this review helpful? Yes 3

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Additional Information about Hotel Excelsior Bay

Also Known As:
Excelsior Bay Malcesine
Excelsior Bay Hotel
Hotel Excelsior Bay Malcesine, Lake Garda, Italy
Address: Via Lungolago Madonnina 13, 37018 Malcesine, Italy
Location: Italy > Veneto > Province of Verona > Malcesine
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
#4 Romantic Hotel in Malcesine
#7 Luxury Hotel in Malcesine
#7 Family Hotel in Malcesine
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Excelsior Bay 4*
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