We have just returned from a lovely week in Malcesine. We have been here before and the town is lovely, but of course the hotel is also a very important part of the holiday. When we booked through Thompson the only room available was facing a wall with no view (clearly marked in brochure and online) but we had decided... More

Just returned from a weeks stay at this hotel. Firstly, there are quite a few steep marble steps at the front of the hotel which are a bit precarious when wet. There is a ground floor entrance door however this wasn't always open. Our room was of average size with a small bathroom with a shower. It was cleaned daily.... More

Just returned from this hotel after staying in Malcesine for a week for a friends wedding. first of all, Malcesine is BEAUTIFUL. Could not rave about it enough. Our experience of the hotel was slightly disappointing but still enjoyable none the less. We weren't given the option by our travel agent to upgrade to a lake view room which we... More

This was the second time my wife and I have used Riviera and we had an excellent holiday in early May despite a couple of rainy days (dont forget your pacamacs like we did). The hotel is very comfortable and always very clean. Unfortunately, we didnt book a lake view room and we were initially disappointed with the rear view... More

This is a 3 star hotel with accommodation for 94 people, run by the Moretti family. Our 2nd floor bedroom was small with a flat screen T.V. fastened high on to the wall. It was, however, well furnished with matching wardrobe, dressing table, bed head and bedside tables and two chairs, all having flower motifs. The comfortable bed had sheets,... More

We've just returned from an absolutely super Riviera Holidays trip and were so pleased that we booked the Cristallo. On arrival we were delighted to see that the exterior and public areas of the hotel are actually much nicer than they look in the photos. Our pretty lake view room was clean and comfortable with a lovely big bed, and... More

Nothing was a surprise when we got to the hotel the recent reviews helped. We booked a lake view room which was worth it. A very good view, great to watch the sun come up over the far side of the lake. The room was very clean and fresh towels each day. Shower was spot on. We travelled with Riviera... More

We have just returned from a week at the Cristallo. Our double room was at the back of the hotel with alleged "mountain views". Apart from the room being tiny with no balcony, the view from our window was of derelict houses and a building site complete with crane. The mountains were in the distance. Maria is a hard headed... More

Our recent week at the Hotel Cristallo was thoroughly enjoyable. The staff were friendly and extremely efficient. The standard of cleanliness was very high. The food was very good, particularly in view of the fact that Maria's kitchen staff were coping with fairly large numbers of guests arriving at the same time each evening to eat, and we did not... More