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Diamond Naxos-Taormina

Via dei Sei Mulini, Contrada Sirina, 98035 Giardini Naxos, Sicily, Italy
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1 room 1 adult
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Diamond Naxos-Taormina
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78 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
3 of 5 stars Reviewed October 20, 2015

It is not a bad hotel, however the only reason I imagine it has a 5 Star rating is because of the indoor pool, sauna and steam room. To use those facilities was a bit of a nuisance as the receptionist of that area was permanently gone and on the rare occasions she was there she was not very helpful... More 

Helpful?
Thank Maria G
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Ms. Maria, Thank you for your review following your recent visit in Sicily and for the time you have dedicated to write your impressions, which are important for us is to be able to grow, and as a commitment to do better. Thank you for your kind words of appreciation about the bedroom, comfortable bed, cleanliness of the room,... More 

Madtown
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 13, 2015

We were on a tour and were placed at this 5 star hotel for 3 nights. Beautiful on the outside but a customer service mess on the inside. Unresponsive to their customers. Telephones didn't work, elevators didn't work, no directions to get to rooms which are located in two different buildings. One of the largest pools was closed for repairs... More 

Helpful?
2 Thank JerriC
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Guest, Good afternoon from Naxos Taormina. Thank you very much for your valuable feedback and for taking the time to write this review following your recent visit in Sicily. All guest correspondence, weather if positive or negative, is read with true interest and all matters are shared with our management team with the aim of improving the services we... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 9, 2015

Like most travellers we arrived late at night slightly dazed from the journey, looking forward to our weeks stay in this 5 star hotel. We were shown to our allocated room which was in the recently built extension to the rear of the main building. Through a maze of corridors and lifts and more doors we arrived into the room... More 

Helpful?
Thank peter m
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Mr. Peter, Good afternoon from Naxos Taormina. Thank you very much for your valuable feedback and for taking the time to write this review following your recent visit in Sicily. All guest correspondence, weather if positive or negative, is read with true interest and all matters are shared with our management team with the aim of improving the services... More 

Brighton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 6, 2015

All in all we had a good stay at the Diamond Naxos in Taormina disappointing the weather was wet the first four days we stayed here but on the the last few days the sun came out and we was extremely excited to use the outdoor pool facility! ( as it had been closed due to the wet weather )... More 

Helpful?
1 Thank Jackwhufc
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Guest, Greetings from sunny Naxos Taormina! We would like to cordially thank you for having chosen our resort and for sharing your valuable review regarding your holiday experience in Sicily. It makes us very happy to read the overall positive comments of the Diamond Hotels & Resorts, in particular the cleanliness of the hotel, the quality and variety of... More 

Colchester, United Kingdom
Level Contributor
5 reviews
3 of 5 stars Reviewed September 29, 2015

We would like to commend the manager and chef at the hotel's beach café for their polite and attentive service (particularly when it rained!). The hotel was clean and the indoor/outdoor pools were well kept. If you eat in the hotel restaurant, we recommend the cassata (see picture of vivid green desert).

Helpful?
Thank visite_eclaire
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear valuable Guest, Thank you very much for taking the time to write this review following your recent visit in Sicily and for the nice comments about of our hotel. I am very happy that you have enjoyed our Sicilian cassata and appreciated the professionalism and attitude of our Team, especially of our Chef and Manager of the Beach Cafe.... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 29, 2015

First thing to note about this hotel is that is is in the worst part of Giardini Naxos. The hotel is in a residential area and is about 25/30 minute walk to the busier part of the Giardini where a lot of the restaurants/bars are. This is also where the best beaches are. However, there are some restaurants within a... More 

Helpful?
2 Thank Lscissor
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Guest, Greetings from sunny Naxos Taormina! We would like to cordially thank you for having chosen our resort and for sharing your valuable review regarding your holiday experience in Sicily. We are particularly pleased that you enjoyed the beauty of Taormina and willing to come back soon. Thank you also for your comments regarding the hotel location. We highly... More 

Cambridge
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 26, 2015

This hotel bills itself as a resort but it really isn't. It sits a ten minute, unpleasant walk from an ordinary beach in Giardini Naxos, with a couple of decent pools (one of which was closed for repairs all the time I was there), and a putting green way off somewhere which I never saw. If you wanted to stay... More 

Helpful?
Thank dinerCambridge
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear valuable Guest, Thank you for sending us your impressions following your recent visit to Diamond Hotels & Resorts. We took careful note about your comments regarding our location which is generally appreciated by other customers for the quietness of the area and for the walking distance from the city center of Giardini Naxos and our private beach. We are... More 

Province of Rome, Italy
Level Contributor
5 reviews
4 of 5 stars Reviewed September 24, 2015

Regardless of some negative comments, this hotel is great. The location on the beach cannot be beat. No other hotel comes close. The staff at the hotel are wonderful and will do their best to assist....they are both professional and personal. I should know....I've been coming here for 6 years all the way from Vanvouver. Trust me, the trip is... More 

Helpful?
Thank Bcabott
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear valuable Guest, I would like to thank you for your very kind review following your recent stay at the Diamond Hotels & Resorts. I'm very proud that you have particularly appreciated the professionalism and attitude of our Team. Our goal is to live unique moments to our guests and make their stay unforgettable. . We truly look forward to... More 

Hertfordshire
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 13, 2015

As per other reviews shall start by giving the good points to this hotel. The hotel itself is a very fine building and the staff keep it extremely clean and were also helpful. Unfortunately it's situated off the beaten track and in a very poor area for a five star hotel. If you wish to explore the area a car... More 

Helpful?
2 Thank webster000
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Valuable Guest, First of all thank you for having preferred the Diamond Hotels & Resorts during your recent visit in Sicily. We have received your comments and wish to thank you for the time you have dedicated to write your impressions, which are important for us is to be able to grow, and as a commitment to do better.... More 

Essex, United Kingdom
1 review
5 of 5 stars Reviewed August 27, 2015

Fantastic hotel, full of very helpful and thoughtful staff. Setting of hotel was perfect for a quiet daytime and close enough for the evening excitement further down coast. On a steep hill so difficult for my dad (80) to keep going up and down but taxis cheap enough if needed.

Helpful?
Thank Sarah J
Diamond N, Direttore generale at Diamond Naxos-Taormina, responded to this review

Dear Ms. Sarah, I wish to thank you for your very kind review following your recent visit in Sicily. I am particularly pleased to learn that you had a pleasant stay in our hotel and enjoyed the location and the services offered by our Team. It is always a pleasure to offer unique moments for our guests and make their... More 

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