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Hilton Giardini Naxos

Certificate of Excellence
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Viale Jannuzzo 47, 98035 Giardini Naxos, Sicily, Italy
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Hilton Giardini Naxos
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827 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Lugrin
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a Hilton hotel so the service is excellent and the rooms very large. It is comfortable but the bathrooms, although clean, are quite old and there isn't much in terms of toiletries. Wi-Fi only free in the lobby otherwise it is quite expensive. The restaurant offers an excellent buffet which you can have on the terrace overlooking the... More 

Was this review helpful? Yes
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Mr Pierre, Thank you for taking a moment to share your experience with us.I am pleased to hear you found the Hotel and the quality of the room to your liking. Thank you also for the special praise for the quality of the restaurant and for the excellent service you received. We look forward to welcoming you back to... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We messed up on our one night booking and the hotel was very accommodating. Top marks for helpfulness. We were just off the plane after a very early start so this was much appreciated. Comfortable room with sea view. All the staff were very smiley. Other reviews have pointed out how you have to pay for pretty much everything. The... More 

Was this review helpful? Yes
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Ms Liz, Thank you for taking a moment to share your experience. I am pleased to hear you found the Hotel and the quality of services to your liking. Thank you also for the special praise to our staff for the friendleness and professionalism, of which they have already been informed. We look forward to welcoming you back to... More 

Floreat, Australia
Level Contributor
8 reviews
8 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Surprised at the price and rating of this old fashioned hotel in a lovely location. Nice comfortable beds. The Pool area should have better shade and sun beds taken early. Beach closes at 6pm. Wifi only in foyer. Temperature was very high and air-conditioning not very good. Stuffy and overpriced but little competition. The amenities for a casual coffee or... More 

Was this review helpful? Yes
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Ms Anne-Mare, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Bucharest, Romania
4 of 5 stars Reviewed 5 days ago NEW

The hotel has an excellent position with direct access to the beach. Rooms are clean and confortable, breakfast excellent. The frendly and professionalism of the personnel makes the difference. This holiday was above our expetations. Special remark for Linda. As negative remarks are the internet and the payable sun beds on the beach for the hotel's clients. An overal 9... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Guest, Thank you for taking a moment to share your experience with us. I am pleased to hear you found the Hotel, the quality of the room, cleanliness and breakfast to your liking. Thank you also for the special praise for our staff in particular for Linda, that has already been informed of. We look forward to welcoming you... More 

Harndrup, Denmark
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Well, it is a nice hotel, but to me it didn´t really live up to the Hilton standard. A bit old and worn out. The pool area is way too small for the high season, you had to get up really early to get sun beds at the pool. And it was very crowded. Breakfast also a bit ordinary, which... More 

Was this review helpful? Yes 1
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Mr Allan, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy about some issues. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More 

Stuart, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Expected more of a Hilton. Overcharged for parking, free wifi only in Lobby, but always jammed bandwidth and no connection, had to go to a restaurant to get wifi. Charged for pool towels, charged for beach chairs. Restaurant food was overpriced and average for a hotel. Staff was not friendly. They did have nice mattresses. The decor was very gaudy.... More 

Was this review helpful? Yes 12
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Ms Barbara: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy about some issues. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More 

Lincoln Park, NJ
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

After spending some time in smaller hotels with hard beds and less than adequate shower stalls, it was nice to find the large, soft bed and giant bath/shower at the Hilton. The room was luxurious and looked fairly new. Becky from Beach Bum Vacations did an amazing job in planning our trip. I recommend them highly. We found that they... More 

Was this review helpful? Yes 15
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Mr Frankie, Thank you very much for letting us know about your stay experience at The Hilton Giardini Naxos. We are very pleased to learn that you and your family enjoyed your stay with us, for luxury and confort. At the same time we have taken note of some issues you have pointed out and will investigate in order... More 

Tel Aviv, Israel
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel with very friendly service. Great choice if you prefer a relaxing holiday, beach and pool. Easy and quick access by car or shuttle to Taormina, just 15 a minute drive. Large rooms though not fancy. The hotel design is of the 70's though well maintained. I preferred due to the close distance to Taormina along with the advantage... More 

Was this review helpful? Yes 1
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Guest, Thank you very much for letting us know about your stay experience at The Hilton Giardini Naxos. We are very pleased to learn that you and your family enjoyed your stay with us, in particolar the location of the hotel, the quality of the room, the pool and the beach as well as our friendly staff's attitude and... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great position and hospitality but something needs to be done with the pool side chairs in a more organised manner whereas guests tend to put there towels on the chairs when not in use and makes it unfair for others who do require a seat and are using the pool facilities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Ms Marisa, Thank you very much for letting us know about your stay experience at The Hilton Giardini Naxos, We are very pleased to learn that you and your family enjoyed your stay with us, at the same time we have taken note of some issues you have pointed out and will investigate in order to see if there... More 

San Mateo, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good hotel and is a good fit for those who want something a little closer to an American style hotel. It is a good launching spot for trips to both Mt. Etna, Taormina and Messina, without having to pay the high prices of basing yourself in Taormina itself The beach is okay, but it will disappoint you... More 

Was this review helpful? Yes
giovannimaccarrone, Direttore at Hilton Giardini Naxos, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the quality of the Hotel to your liking. Thank you also for your nice words for the Front Desk, which they have been informed of. We look forward to welcoming you back to our hotel in the not too distant future.... More 

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