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Poiano Resort Hotel

4.0 of 5 Via Poiano, 37016 Garda, Italy
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Certificate of Excellence 2014
Poiano Resort Hotel
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Poiano Resort Hotel
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639 reviews from our community

Traveler rating
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    186
    71
    22
    8
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177
312
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex UK
Top Contributor
319 reviews 319 reviews
144 hotel reviews
360 helpful votes 360 helpful votes
3 of 5 stars Reviewed 1 week ago

Just back from a short break booked via Secret Escapes. The reception area is quite bland and uninviting which is a shame as it provides the first impression of the hotel, the rest of which is very attractive. The receptionists vary in helpfulness and friendliness. We found our room to be of a very good size and clean and comfy,... More

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Alexandria, Scotland, United Kingdom
Top Contributor
75 reviews 75 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from a short stay which we really enjoyed. Got a free up-grade to a lake view suite which was a bonus - great view, clean and spacious. Although the hotel is great in some ways there are issues. The food is only average with an odd system of having to order the night before, the shuttle bus (8... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear John T We are very happy to know that you enjoyed your stay at Poiano Resort. It 's true, the view of Lake Garda from Poiano Resort is gorgeous :-) In the restaurant, the orders are taken the night before because many of our guests depart for excursions early in the morning and comes back late in the evening.... More

Blackburn, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned from holiday in Lake Garda, whilst hotel was in a nice setting it was difficult to get too. On arrival our transfer coach from airport dropped us off at the main gates (about 1/4 mile or so from the Hotel) we were told to wait for the bus to come and collect us, we were told that coaches... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear Sandra Thank you so much for sharing your experience at Poiano Resort. It always feels good when our guests appreciate our customer service and especially the efforts of the staff. About your coach, Poiano has a lot of parking places for buses, also near the reception area! A lot of buses come inside. About our free shuttle, even if... More

Beverley, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another fantastic holiday at Poiano ... and we will be back next year. As usual the staff, facilities and food were excellent. It was great to see all the familiar faces from previous holidays and be greeted like friends when we arrived. We love using the pool and playing ping-pong (although we were asked if we were doing a sponsored... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear Mick B thank you for your excellent review, which we were delighted to read! We will pass on your compliments to all the staff, is the best motivation we can offer! We look forward to seeing you soon again! Greetings from Lake Garda Mariana Zorzoli Ufficio Marketing More

Devizes, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here in May and had a room in hotel with a walk in shower which for me as I am disabled was ideal. The view from my balcony overlooked Lake Garda plus the lovely gardens surrounding the resort. Food was buffet style and had a great selection hot and cold. Staff were helpful and very pleasant. Courtesy shuttle bus... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear Karen Thank you so much for your kind and generous words. It means so much to us that people appreciates all our efforts. We will be happy to welcome you again in the future. Greetings from Lake Garda! Mariana Zorzoli Ufficio Marketing More

Sweden
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Nonchalant staff, terrible shuttle service (one van that holds 8 which is laughable for the size of hotel). We asked what happened if there was more than 8 people waiting for the shuttle (which was the case almost every time we wanted to use it) and the best answer we got was "Normally the bus boy will come with another... More

Was this review helpful? Yes 1
PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear Scotty We are really sorry for the impression we made on you, really. All the staff works hard to satisfy our guest's needs. The courtesy bus is precisely that: a courtesy bus, even though we are planning to improve this free service for the next season. The Pool Bar usually is open until midnight, except when the weather it's... More

Northampton, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is too far out of Garda unless you have a car. Despite it's website, it's not reasonably walkable into Garda town. Room was good, spacious and clean, stunning view of Lake Garda but again like other reviews, set up in the hillside and so a trek to breakfast. If it had rained, getting to the hotel and breakfast you... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear Karen Thanks for choosing Poiano and thanks for your review, the opinion of our guests is valuable to us. The distance from the lake is what allows us to offer 60 hectares of greenery, beach volley, futbol and tennis courts, an olympic swimming pool and a kids swimming pool, a game room, a fitness center, an outdoor playground for... More

Marietta, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had annual company meeting at Poiano this week. Outdoor Olympic size pool was a real treat, though you will need a hot shower to get the body temperature back up. Spa was wonderful . Hotel slightly dated but well maintained . Suggest good walking shoes as the resort is situated along the side of a hill which makes going from... More

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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here for a company conference and whilst the conference facilities are ok, the service was shocking. We had an early transfer to Verona airport at 6.30 a.m. and when trying to check out the extremely rude clerk on reception told us that we had to list all of the items we'd ordered on our rooms as the computer... More

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PoianoGarda, Ufficio Marketing at Poiano Resort Hotel, responded to this review

Dear SarannC We are terribly sorry for the episode with the night clerk. The manager has taken steps so that an incident like this does not happen ever again. We really hope you come back and give us the opportunity of change your mind about the quality service of the Poiano staff, as you can see in the many other... More

Derby, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited this hotel with my husband and 2 boys aged 9 in August this year. The hotel itself is great lovely big family room very clean, cleaners came in every day fresh bed linen and towels. The hotel has many great sports facilities which my boys loved and were entertained during the day playing football, volleyball, archery and other activities.... More

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Additional Information about Poiano Resort Hotel

Address: Via Poiano, 37016 Garda, Italy
Location: Italy > Veneto > Province of Verona > Garda
Price Range (Based on Average Rates): $
Hotel Class:4 star — Poiano Resort Hotel 4*
Number of rooms: 120
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Also Known As:
Poiano Hotel Garda
Poiano Resort Hotel Garda, Lake Garda

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