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Grand Hotel Imperiale

5.0 of 5 Mazzini n.20, 55042 Forte Dei Marmi, Italy
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Certificate of Excellence 2014
Grand Hotel Imperiale
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Grand Hotel Imperiale
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93 reviews from our community

Traveler rating
    55
    21
    6
    1
    10
See reviews for
25
31
1
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Forte Dei Marmi is one of our favourite places, this hotel was booked as a surprise for us by my daughter. On arrival we looked around the hotel.The tables in the lounge bar were disgusting and dirty, I wouldn't even sit to have a coffee, cigarette ash and stains all on the cushions, when we walked through the breakfast Restaurent... More

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Gianna_Manni, Proprietario at Grand Hotel Imperiale, responded to this review

Dear guest, Thank you for your review. We would like to have the possibility to explain to Trip Advisors clients what happened. The clients checked in, they booked a superior room with a special discounted non-refundable rate (30% off the best available rate, that is why refund is not possible). We upgraded them to a junior suite. we took them... More

Egg, Switzerland
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 5 nights. The hotel is at a perfect location. Right by the town with restaurants and shops a few steps away. Close to the beach and a nice park across the street. All employees were very friendly, helpful and professional. Our suite was very clean and always cleaned up when we came back from breakfast. The beach... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 4 weeks ago

We found out two weeks prior to our arrival at the Grand Hotel Imperiale that we needed to travel to Italy for business. Our group was staying at another hotel a few blocks away with no more rooms available. We booked this hotel and could not be more pleased with the amenities, service, food and location. The staff went out... More

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Katonah, New York
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014

I just returned from visiting the Tuscany area for a week. We used Forte Dei Marmi as a home base as our trip was both business and pleasure and we had to travel daily in different directions. We stayed at the Grand Hotel Imperiale for the week and after reading mixed reviews prior to my arrival, i was pleased with... More

Was this review helpful? Yes 1
Gianna_Manni, Direttore at Grand Hotel Imperiale, responded to this review

Dear Guest, as you read on the other rewiews we are not able to satisfy everyone. But reading your review this morning, I found the power to star this working-day with energy and will. I really thank you for compliments to the staff and on your next stay we will take care of you trying to match up with your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 24, 2014

We had booked a Suite for two weeks (price around EUR 2000 per night), and how we were surprised when the baby cot is to be paid above this (EUR 50 per night). We've been travelling a lot with the baby in different countries and all 5star hotels, and there were no other hotel which charged for the babycot. To... More

Was this review helpful? Yes 6
Gianna_Manni, Direttore at Grand Hotel Imperiale, responded to this review

Dear Madame, I reply to your review with liking, having known you and your nice son. I assure you that I don’t need for Grand Hotel Imperiale to fulfill my personal lifestyle. I am really sorry that you didn’t enjoy the stay in our Hotel, but I feel happy of the other satisfied Guests that enjoy the hotel so much... More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 21, 2014

There is a certain strain of hotel in Italy which likes to not only play the glitz card, but use a card from somewhere around the mid 70s. This is one of them. No denying at all that it's a smart hotel and had really good staff - we put the barman through his paces for some time - but... More

Was this review helpful? Yes 1
Alveston, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 10, 2014

This hotel is a disgrace. It has no idea what a five star luxury hotel should be. It is a max 3-4 stars as previous comments have agreed. We stayed for one week in July with our 2 year old son. Our bedroom for 800 euros a night was average with no view and did not include breakfast or the... More

Was this review helpful? Yes 8
Gianna_Manni, Direttore at Grand Hotel Imperiale, responded to this review

Dear Madame, a 3 star hotel without elevator in Forte dei Marmi during peak season has a rate of euro 500,00. We are happy that you enjoy Villa Roma Imperiale, your stays in Portofino and Ravello and we wish you to spend better holidays that the one you spent in our hotel, an hotel that in 2013 received an unexpected... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 9, 2014

10 stay at the hotel July 2014. If you can ignore the prodigious price (and how that might calibrate to other high quality hotels) then the hotel was perfect in all respects. The staff were without exception attentive and friendly and in particular Sara who served us breakfast every day. The Royal Suite was large and bright (only slight criticism... More

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London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 8, 2014 via mobile

Overall hotel is max 3-4 stars. The stuff has no idea what is a 5* hotel service. The Suite for €2000 is so so poor comparing to a Suite for €1300 at Four Seasons or villa d'Este in Como. Basically one can not understand what he paid for. Rooms are really max 2-3*. In Principe much better!!!! The hotel beach... More

Was this review helpful? Yes 5
Washington, DC
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

fabulous 5 star hotel w friendly staff, great rooms with double sinks in the bathrooms and balconies, cute lobby bar area and fabulous little touches like their slippers by your bed at night and a goodnight cookie on your pillow. This place is in the heart of the city center with hundreds of restaurants and great shopping, 2 blocks to... More

Was this review helpful? Yes 1
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Additional Information about Grand Hotel Imperiale

Address: Mazzini n.20, 55042 Forte Dei Marmi, Italy
Location: Italy > Tuscany > Province of Lucca > Forte Dei Marmi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Imperiale 5*
Number of rooms: 46
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