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All 16 Caserta hotels

Plaza Caserta

4.0 of 5 Hotel   |   Viale Lamberti ex area Saint Gobain, 81100 Caserta, Italy (Formerly Crowne Plaza Hotel Caserta )
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56 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
53 reviews 53 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 13, 2013 via mobile

Stayed in this hotel for one night only at the start of a tour of Southern Italy. The room and hotel were obviously designed to be a business and conference centre and were modern and well maintained. The area around the hotel is gradually being developed and we could see through some new buildings and some half finished ones to... More

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Stoke-on-Trent, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 25, 2013

We have just returned from a three night stay at this hotel as part of a Saga trip. PLEASE PLEASE tell me why Saga are continuing to use this hotel. The amenities are good but the location is dreadful, its like being a prisoner in an empty hotel. The staff are SO SO surly it is untrue. Everything was an... More

Was this review helpful? Yes 1
Newcastle upon Tyne, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 18, 2013

I recently stayed at the C.P.H. Caserta June 14th 15th 16th 2013, it was booked through a holiday travel agency Saga. 1. The hotel is located in a very poor and dilapidated area far from anything that you would want to visit and you certainly would not want to venture out at night in that area! 2. There is a... More

Was this review helpful? Yes 1
Windsor, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 8, 2013

On arrival midday in Naples we were taken by coach to this hotel set in a run down industrial area. The only food available on arrival was one type of toasted sandwich served by a harassed barman more interested in serving business men drinks who were obviously there on a conference. We were literally left to our own devices in... More

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IHGCare, Guest Relations Manager at Plaza Caserta, responded to this review

Dear BertH646, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts,... More

Newquay, United Kingdom
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 28, 2013

We stayed in this hotel for one night as part of an 'over fifties' tour of Italy and Sicily and were very disappointed with both the location and quality of food. As other reviewers have said the hotel is located amongst derelict factories which makes it unsuitable to walk far in the area. The food was of very poor quality... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Plaza Caserta, responded to this review

Dear Brook B, Thank you for taking the time to post your comments. It is regrettable that you found our location to be a bit inaccessible for your needs and the food served did not meet your standards. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Rest assured... More

Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 24, 2013

The hotel seems to be populor with group tpurs. The rooms are clean. The service is average. Two occurences to narrate : 1) No laundry form in the room, When I took the bag of clothes to the reception I was asked to wait till some one came with a form for me to fill in. 2) House keeping did... More

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Senior Contributor
22 reviews 22 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 16, 2013

The hotel has a beautiful bright enormous atrium in the main lobby, the center square. We are a family of 4 (2 adults and 2 children) and we found the room very clean (most importantly) and very comfortable. The beds were a bit small as they were not queens. We even had a little balcony. The breakfast was wonderful with... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 10, 2013

Looks good on the outside big disappointment inside,lack of management in restaurant,food terrible ,when we arrived we were given four night menus in advance to fill in so they would know what prepare. Taxi to local town cost 15 euros to Sorrento 70. Avoid this hotel , too isolated

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Plaza Caserta, responded to this review

Dear Joan H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and food selection. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More

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Additional Information about Plaza Caserta

Also Known As:
Crowne Plaza Caserta
Address: Viale Lamberti ex area Saint Gobain, 81100 Caserta, Italy (Formerly Crowne Plaza Hotel Caserta )
Location: Italy > Campania > Province of Caserta > Caserta
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Caserta
#8 Luxury Hotel in Caserta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Plaza Caserta 4*
Official Description (provided by the hotel):
The Plaza Caserta is a four-star superior hotel conveniently situated for Naples and Caserta city centre.Comfortably appointed rooms, top-flight services and warm welcome await those who travel for business or pleasure.The hotel is a modern building set around a plaza covered by a 4700-square-metre futuristic glass dome. The hotel rooms, restaurants, bars, conference centre and foyer all look out onto the plaza.Thus the Plaza Caserta is the focal point of an area of over 40 hectares created from the major conversion of an industrial estate, which includes both a new business and residential park. ... more   less 
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