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Plaza Caserta

Viale Lamberti ex area Saint Gobain, 81100 Caserta, Italy (Formerly Crowne Plaza Hotel Caserta )
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Plaza Caserta
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Plaza Caserta
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140 reviews from our community

Traveler rating
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    35
    25
    17
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55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mirfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

i knew this was a large conference centre hotel with but I was not expecting it to be so deserted. We arrived after dark and managed to park the car underneath the hotel and take the lift to the lobby. The lobby/reception if massive and cold, which isn't surprising due to its size and glass roof. The staff were pleasant... More 

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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is very nice but the lobby is very cold. No heating whatsoever. The room service is excellent and the rooms are very clean, although the area is a bit isolated. If you're in Caserta, this is the place to be Highly recommended.

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Trencin, Slovakia
2 reviews
1 of 5 stars Reviewed October 21, 2014

Not happy at all! No (or limited) internet connection, late response to any request, weak English of hotel personnel. Check-out procedure more than 20 min (problems with language, printer, etc)... just bad! Never ever!

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Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 28, 2014

the hotel located in a very scary place the smell at the room floor is terrible the break fast nothung special, bacon burn, eggs like water jim very low, no air conditioning, even the phone dosn't work, so you must go down every time that you need something from the reception

Was this review helpful? Yes 1
Rome, Italy
Top Contributor
94 reviews 94 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 17, 2014

Stayed here for a conference. The hotel is a bit out of the (surprisingly) interesting city center of Casserta, but if you're staying there it's probably for a conference anyways. Rates are inexpensive and for less than 150 Euro per night we had a suite larger than our flat. Ammenities were standard, breakfast ok, not bad for a business stop.I... More 

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1 review
3 of 5 stars Reviewed May 27, 2014

I satayd last week for 3 nights with a group in this hotel. The hotel is great food in good service was OK but the main problem was that at the moment that we arrived to the hotel - 100 people from different floors need to takeshower - there was no water Pressure on 4th floor AT ALL !! No... More 

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Yorkshire
Top Contributor
64 reviews 64 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 13, 2013 via mobile

Stayed in this hotel for one night only at the start of a tour of Southern Italy. The room and hotel were obviously designed to be a business and conference centre and were modern and well maintained. The area around the hotel is gradually being developed and we could see through some new buildings and some half finished ones to... More 

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Stoke-on-Trent, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 25, 2013

We have just returned from a three night stay at this hotel as part of a Saga trip. PLEASE PLEASE tell me why Saga are continuing to use this hotel. The amenities are good but the location is dreadful, its like being a prisoner in an empty hotel. The staff are SO SO surly it is untrue. Everything was an... More 

Was this review helpful? Yes 4
Newcastle upon Tyne, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2013

I recently stayed at the C.P.H. Caserta June 14th 15th 16th 2013, it was booked through a holiday travel agency Saga. 1. The hotel is located in a very poor and dilapidated area far from anything that you would want to visit and you certainly would not want to venture out at night in that area! 2. There is a... More 

Was this review helpful? Yes 3
Windsor, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 8, 2013

On arrival midday in Naples we were taken by coach to this hotel set in a run down industrial area. The only food available on arrival was one type of toasted sandwich served by a harassed barman more interested in serving business men drinks who were obviously there on a conference. We were literally left to our own devices in... More 

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IHGCare, Guest Relations Manager at Plaza Caserta, responded to this review

Dear BertH646, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts,... More 

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